Sign Up for Our Emotional Intelligence At Work for Managers & Supervisors training

Why Attend?

Emotional intelligence (EI) is a combination of self-management and social skills that can transform and optimise individual and team performance. An emotional intelligence training program can be an effective way to enhance these skills. The construct of emotional intelligence defines how effectively you perceive, understand, reason with, and manage your own and others’ feelings. When applied to your work, emotional intelligence involves your capacity to think “intelligently” with your own and others’ emotions to intentionally, and efficiently, deliver individual and organisational outcomes.

Understanding the construct of emotional intelligence makes a measurable difference to your productivity as a team member and supervisor as it is related to many contemporary workplace variables, including productivity and performance, interpersonal effectiveness, leadership capability, sales performance, teamwork, customer service and job satisfaction.

Benefits Of Attending

• Explore Emotional Intelligence (EI) research and experience validating its importance as a critical factor in personal and business success
• Gain greater insight into the strengths and weaknesses of your own leadership style and emotional competencies
• Successfully manage personal emotions and stress to increase your effectiveness
• Become a more effective team player and prepare yourself for ongoing management positions
• Better manage conflict and find positive solutions to individual and team concerns
• Effectively manage your performance and that of others

Targeted Competencies

1. Emotionally Intelligent Leadership 
2.  Motivation of self and others 
3.  High-Impact Teamwork 
4.  Productivity and Performance 
5. Job satisfaction in self and others 
6.  Emotional awareness of others 
7.  Emotional reasoning 
8.  Emotional self-management 
9. Emotional management of others 
10. Emotional self-control

Who Should Attend

This interactive course is designed for managers and leaders of teams, projects, and organisations. It is also appropriate for coaches, trainers, facilitators, HR professionals, PA’s, office managers and anyone who wants to help others improve their emotional intelligence

Course Information

A linchpin of the course will be the opportunity for you to assess your own emotional intelligence quotient (EQ) using one of the most comprehensive and user-friendly emotional intelligence (EI) development reports available in today’s highly competitive market. The assessment instrument is the first EI model to be developed specifically for the workplace, and provides an in-depth assessment of individual, team and organisational EI.

Delivered by Jacqueline

Jacqueline Klauer is Managing Director of FUTURE LINK Consulting Pty Limited based in Sydney, Australia. She is a management consultant, speaker, trainer and author with extensive international experience as both a corporate executive and consultant across numerous business sectors

Run this course in-house

For over 29 years, Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement