KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Simply selecting standard measures from a long list of possible measures is not effective. Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. KPIs also help with analysis of the gap between actual and targeted performance, and with measurement of organizational effectiveness and operational efficiency. Operational measures, project measures, risk measures, and employee measures provide an early-warning system throughout an organization to help improve performance. Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively.
KPIs focus employees’ attention on what matters most for success, and allow for measurement of accomplishments. Most people — whether executives, managers, strategy or performance professionals, or analysts — struggle to develop and manage KPIs or use performance information to make better decisions. This program helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement, align measures to strategy, and use measures to drive improvement to reach targets.
This program is designed for all sectors — business and industry, government, and nonprofit— and provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develops their skills through a series of practical application exercises.
Delegates are taught how to use several tools, including the logic model and cause and effect, that are used by organizations around the world. Delegates are also taught how to understand and articulate desired results, determine what to measure, set targets and thresholds, develop composite measures using lower level performance measures, measure outcomes, outputs, processes, and inputs, and produce visually appealing reports and dashboards that better inform decision making throughout an organization.
This course is designed to help delegates understand the Fundamentals of performance management, then successfully develop, deploy, and manage meaningful KPIs for strategic, operational, or program management.
Who Should Attend
The KPIP certification course is recommended for:
- Teams or individuals with performance measurement/ management responsibility
- Senior managers or leaders who are establishing, leading, and managing performance management and/or measurement programs and systems
- Managers, planners and analysts who are part of a strategic planning and management team and are seeking the best practical ideas for improving organizational performance
- Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management portfolio management or other measurement systems
- Managers, planners, or analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements
- Budget analysts who need performance information to formulate budgets and evaluate programs
Benefits of Attending
- Learn best practice techniques to more effectively and efficiently develop, deploy and manage KPIs as part of a strategic management system
- Understand important business drivers that ensure a successful performance measurement system implementation
- Contribute to organizational success by measuring what matters most
- Apply what you have learned to your own organization's performance measurement architecture
The Balanced Scorecard Institute (BSI)
The Balanced Scorecard Institute provides training, certification and consulting services to commercial, government, and non-profit organizations worldwide. The Institute applies best practices gained from hundreds of consulting assignments and 5,000 trainees in Balanced Scorecard, strategic performance management and measurement, strategic planning, and change management to help executives, managers and analysts transform their organizations into “performance excellence” organizations.
The Institute also provides, through the balancedscorecard.org website, extensive resources, including case studies, white papers, articles, and other information based on lessons learned from extensive experience in building strategic management and performance measurement systems using our award-winning Nine Steps to SuccessTM Balanced Scorecard methodology.
Alan V. Fell
Alan is a Balanced Scorecard Institute Senior Associate and a UK-based management consultant and trainer who has focused his last 17 years’ experience on the Balanced Scorecard and its practical application within strategy execution programmes.
After a successful career with a major London-based bank, Alan began a second career as an independent consultant/trainer in 1996, having already achieved 3 years’ experience of leading an early BSC programme within his former bank. As Alan describes it – “when we started the BSC in 1993 there were no consultants, trainers, text-books nor conferences on the subject. We just had the initial Harvard papers and a lot of initiative and enthusiasm. It’s a great way to learn.”
One of Alan’s special areas of interest is applying the BSC to SME organisations – requiring a streamlined, timely and practical approach compared to text-book major project case studies.
Alan is often described as bringing a pragmatic no-nonsense approach to his consulting and training assignments. He has a particular interest in ensuring that organisations make best use of their scorecards.
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Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and pass the course examination will receive an SMG/KPIP Certificate.
20% UK VAT applicable. Please contact firstname.lastname@example.org for more information.