Course Director
Rami Itani
Partner, Vanguards Consulting President of the Association of Business Process Management International (ABPMP) Middle East Chapter
Rami is currently a Partner at VANGUARDS Consulting, a management consulting firm with deep functional knowledge spanning strategy formulation and execution, business process management and information technology.
His areas of expertise include strategy formulation and execution (using the Balanced Scorecard framework), organisational design, business process optimisation and workflow, manpower optimisation, as well as developing and implementing policies and procedures relating to human resources, and finance and accounting.
Previously, Rami worked on performance improvement services at PriceWaterhouseCoopers. He has a vast exposure to multinational companies and his main focus is on helping clients translate their strategy into operations thus reengineering existing processes to accommodate the new strategic direction of the organisation, as well as increase efficiency and effectiveness.
Rami is a member of the Association of Business Process Management International (ABPMP), an international organisation dedicated to the advancement of business process management concepts and practices.
Rami has led assignments across different industries including banking, contracting, F&B, media, manufacturing, production, etc. Such assignments ranged from complete turnaround situations (strategy formulation, organisation restructuring, and business process management) to scope specific projects like developing/cascading scorecards or restructuring of certain functions or processes.
Agnes Mouawad oversees a wide range of services mainly in human resource management, human resource restructuring, organizational
design, strategy formulation and management, and performance management services.
She is a SHRM-SCP certified from the Society for Human Resources Management, which enables her to manage effectively a number of HR projects, including planning, documenting and implementing the recruitment, training and retention of talent processes as well as performance management and workforce planning processes.
Agnes has also worked on multiple projects across a range of different industries such as contracting, healthcare, FMCG retail, aviation, printing, and media.
Agnes regularly delivers public and in-house trainings on the Balanced Scorecard and KPIProfessional certificate programs, SHRM Master’s courses, HR Skills and performance management. As such, she recently trained many public sector employees from the Saudi Government on Key Performance Indicators and Performance Management in-line with Kingdom of Saudi Arabia Vision 2030.
Eddy Abou Chakra
Managing Partner, Vanguards Consulting
Eddy is the founder and Managing Partner at VANGUARDS Consulting.
He has over 20 years of strategy and business transformation experience acquired through various engagements in Middle East, and Europe. His key focus is on strategy formulation, strategy execution, performance management, organization transformation, business process improvement, information systems, marketing, and business development. Eddy has advised governments, financial institutions, telecom operators, construction and real estate companies. He has led major strategy and transformation engagements with key focus on value proposition enhancement, governance, technology, product development, service delivery, business models, due diligence, and HR. Eddy has extensive experience in leading focused strategy engagements as well as large transformation projects.
Eddy held various positions in international audit and consulting firms and headed the IS Audit and consulting function at two of the top 10 international audit and consulting firms.
Eddy is a Certified Information Systems Auditor (CISA – ISACA), certified Balanced Scorecard Master Professional (BSMP – George Washington University), and Certified E-business Consultant (CEC – ICECC).
Alan Fell
Director, Alan Fell Consultancy Ltd (UK)
Alan Fell is a UK-based management consultant and trainer, specialising in strategy management/Balanced Scorecards and in financial management. In the first half of his long career, Alan worked in a large London-based bank where he held a range of senior management positions in the areas of business planning and financial management.
For the last 20+ years, Alan has operated as an independent management consultant and trainer, with a strong international focus. He has run over 400 training and consulting assignments across the world, from Australia/New Zealand to South Africa, South-East and South Asia and the UK/Europe – and occasionally in North America. But his predominant activities have been in the Middle East, working in exclusive partnership with Informa.
Since 2010, Alan has been a Senior Associate of the Balanced Scorecard Institute and, in conjunction with Informa, has led very many certified Balanced Scorecard and KPI training courses and follow-on implementation consultancy assignments.
Alan also focuses on strategy execution, including regular certified training programmes with Informa. He also runs regular financial management courses with a special focus on cost management, budgeting and rolling forecasts.