KPI Professional (KPI-P) Certification Program

Eddy Abou Chakra
Managing Partner
Vanguards Consulting

Eddy is the founder and Managing Partner at VANGUARDS Consulting.

He has over 20 years of strategy and business transformation experience acquired through various engagements in Middle East, and Europe. His key focus is on strategy formulation, strategy execution, performance management, organization transformation, business process improvement, information systems, marketing, and business development. Eddy has advised governments, financial institutions, telecom operators, construction and real estate companies. He has led major strategy and transformation engagements with key focus on value proposition enhancement, governance, technology, product development, service delivery, business models, due diligence, and HR. Eddy has extensive experience in leading focused strategy engagements as well as large transformation projects.

Eddy held various positions in international audit and consulting firms and headed the IS Audit and consulting function at two of the top 10 international audit and consulting firms.

Eddy is a Certified Information Systems Auditor (CISA – ISACA), certified Balanced Scorecard Master Professional (BSMP – George Washington University), and Certified E-business Consultant (CEC – ICECC).

Alan Fell

Alan is a Balanced Scorecard Institute Senior Associate and a UK-based management consultant and trainer who has focused his last 17 years’ experience on the Balanced Scorecard and its practical application within strategy execution programmes.

After a successful career with a major London-based bank, Alan began a second career as an independent consultant/trainer in 1996, having already achieved 3 years’ experience of leading an early BSC programme within his former bank. As Alan describes it – “when we started the BSC in 1993 there were no consultants, trainers, text-books nor conferences on the subject. We just had the initial Harvard papers and a lot of initiative and enthusiasm. It’s a great way to learn.”

One of Alan’s special areas of interest is applying the BSC to SME organisations – requiring a streamlined, timely and practical approach compared to text-book major project case studies.

Alan is often described as bringing a pragmatic no-nonsense approach to his consulting and training assignments. He has a particular interest in ensuring that organisations make best use of their scorecards.

Joe DeCarlo, BSMP, PMMP
Vice President of International

Joe DeCarlo is the Vice President of International, as well as a senior consulting associate, who has 40+ years of extensive experience in business structuring, strategy formulation/implementation including Balanced Scorecard use, change management, and the design/execution of innovative operational business models/solutions in the private, public, and non-profit sectors.

Joe’s experiences included profit and loss responsibilities, in information technology (hardware and software), consulting, education, and publishing with the IBM Corporation, university senior management and instructor at the Milwaukee School of Engineering, alumnus of the inaugural executive-in-residence program for technology start-ups at the Plug and Play Technology incubator in Sunnyvale, CA, and consultant/ instructor with the Balanced Scorecard Institute.

At the Balanced Scorecard Institute, Joe is engaged with multiple forprofit, government, and non-profit strategy and Balanced Scorecard projects ranging from high-level organizational strategy to business units through aligned teams and individual strategy development.

Joe has served as the BSI Officer-in-Charge, lead consultant, project manager, team member, on-site trainer, or advisor for Cisco, ADP, Community Action Program, US Air Force, Key Logic Systems, Abu Dhabi Police, Fluor Corporation, Ghana Civil Aviation Authority, Uganda Revenue Authority, Regional Resource Center Program, Ethiopia Federal Ministry of Health, Saginaw Chippewa Tribal College, Canada Foundation for Innovation, CBM Canada, Innovair Group, US Army Training and Doctrine Command, BuildZig, Meadow Lark Transportation Solutions, Suncor Energy, Ghana State Enterprise Commission, Zubair Corporation, US Navy - NAVAIR PMA-231, Missouri Employers Mutual Insurance Company, Vital FSM PetroCorp, Uganda National Roads Authority, Kenya Revenue Authority, US Department of Defense – Defense Media Activity, San Mateo County Government: Assessor-Clerk-Recorder-Elections, King Faisal Specialist Hospital and Research Center, Abdul Latif Jameel, Adaa – National Center for Performance Management – Vision 2030, Liebherr Mining Equipment (USA, France, Brazil), Central Bank of Ghana, Pittsburgh – Corning, Belize Water Services, Central Bank of Belize, Puerto Rico Science, Technology and Research Trust, Caribbean Community Commission Secretariat, Ascendant Group – BELCO, Central Bank of Jamaica, Abdul Latif Jameel Investments, DETASAD, City of Glendale Arizona and Petrojam Refinery.

Joe is certified by BSI and The George Washington University College of Professional Studies as a certified Balanced Scorecard Master Professional and Project Manager as well as a certified Effective Facilitator through the Leadership Strategies Institute and a certified Product Marketing Manager through the Pragmatic Marketing Institute.

Rami Itani
Strategy and Management Consulting Senior Advisor and Member of the Association of Business Process Management International (ABPMP)

Rami is currently a Partner at VANGUARDS Consulting, a management consulting firm with deep functional knowledge spanning strategy formulation and execution, business process management and information technology.

His areas of expertise include strategy formulation and execution (using the Balanced Scorecard training courses framework), organisational design, business process optimisation and workflow, manpower optimisation, as well as developing and implementing policies and procedures relating to human resources, and finance and accounting.

Previously, Rami worked on performance improvement services at PricewaterhouseCoopers. He has a vast exposure to multinational companies and his main focus is on helping clients translate their strategy into operations thus reengineering existing processes to accommodate the new strategic direction of the organisation, as well as increase efficiency and effectiveness.

Rami is a member of the Association of Business Process Management International (ABPMP), an international organisation dedicated to the advancement of business process management concepts and practices.

Rami has led assignments across different industries including banking, contracting, F&B, media, manufacturing, production, etc. Such assignments ranged from complete turnaround situations (strategy formulation, organisation restructuring, and business process management) to scope specific projects like developing/cascading scorecards or restructuring of certain functions or processes.

Amin M. Issa
Trainer, Amman, Jordan

Amin M. Issa is an accomplished senior professional with over 35 years of experience. He has held senior leadership positions like Quality Assurance and Processes Director, Head of Sales and Customer Relations, and Head of PMO and Transformation in international organisations like United Arab Shipping Company, Lloyds Register, and Orange Telecom Group. He possesses experience in diversified fields, including quality and business process management and improvement, design and execution of transformation programmes, customer relations, deployment of Balanced Scorecards, product and services launches, change management and improvement through Six Sigma, Sigma Lean and project management through leadership of the PMO Office and COPC deployment in customer service.

Amin has a strong background in programme development and Business Processes Management and Improvement (BPMI) with an outstanding history of managing projects from initial conception, through development, to implementation.

He is a Certified Surveyor/Industrial Inspector, Lead Auditor, Trainer, Six Sigma Project Manager, and a COPC Registered Coordinator.

Amin has outstanding communication talent with proven abilities to build and lead highly efficient teams, train technical and non-technical personnel, and convey complex concepts in understandable terms.