Certificate in KPI Selection & Management for HR Professionals

Course Director

Tom Raftery Tom Raftery is the founder of a human capital consulting company – it’s all about people, using his extensive experience in HR strategy, processes and systems, organisational design, leadership, change management, and compensation and benefits. Prior to this, he was VP HR for Arc International, the world’s largest glass and tableware manufacturer and was responsible for a workforce stretching from Japan to Africa, based in Dubai. Tom has over 30 years’ international HR experience and has spent over 18 years in the Middle East, including working at Board level with the Nazer Group in KSA and as a consultant with a local HR consultancy. In addition, Tom was the head of HR for a major division of British Aerospace, and HR Manager for a subsidiary of Sedgwick Forbes based in Athens. Tom has extensive consulting experience gained working for Towers Watson, Meirc, Arthur Andersen and his own consulting company. This experience covers all aspects of HR, large change management projects, leadership development, and facilitation work with senior executives. Tom’s mixture of senior line management and consulting experience has given him a wide range of methodologies and frameworks to call on as well as the experience of how to effectively implement them. In his recent line roles he has been heavily involved in developing incentive schemes, recruiting, performance management and talent management processes that actually work. Tom is now focusing on human capital consulting, that involves listening to and understanding the client’s needs and then developing appropriate solutions, along with the business case. This ensures that the solution adds value to the business. He has launched Coaching for HR by HRTM to support HR professionals and Impact Role PlayTM utilising professional actors in the role play in training and assessment centers. Tom has a degree in industrial sociology, an MBA from Warwick University and is a member of SHRM and CIPD. He has presented at various conferences in Europe and the Middle East and is an engaging facilitator and trainer. Tom has been awarded the Human Resource Business Professional (HRBP®), a global, competency-based credential designed to validate professional-level core HR knowledge and skills.