Balanced Scorecard Professional Certification Boot Camp

Course Director

Alan Fell Director, Alan Fell Consultancy Ltd., UK Senior Consultant, Balanced Scorecard Institute, USA Alan Fell is a UK-based and internationally recognised and respected specialist in the subject of Strategy Management. He brings a special focus on both the development and usage of the Balanced Scorecard (the Number One strategy management tool) and the challenges of successfully implementing the chosen strategy of the organisation. After a successful career at senior executive level with a major UK bank, Alan has operated as an independent management consultant and trainer for the last 19 years, helping organisations and individual training delegates to improve their strategy management capabilities. During this period, he ran well over 300 training programmes/workshops, the majority in association with Informa Middle East – with whom he operates exclusively across the GCC. During this 19-year period, Alan has focused upon both the Middle East and SE Asia markets, with 70% of his work related across the GCC and encompassing a wide range of industry sectors. He has extensive experience in consulting, at executive levels, with organisations as they address the challenges of successful strategy management. He is a Senior Associate of the Balanced Scorecard Institute (www.balancedscorecard.org) and runs many public training and in-house engagements across the GCC, in partnership with Informa. He is also a member of the Beyond Budgeting Round Table (www.bbrt.org) bringing a fresh approach to the challenges of executive management philosophy. Alan has chaired many of Informa's conferences on Strategy/ Balanced Scorecard, and has frequently been Chairman for Drs. Kaplan and Norton during their highlight visits to the GCC.

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Eddy Abou Chakra Managing Partner Vanguards Consulting Eddy is the founder and Managing Partner at VANGUARDS Consulting. He has over 20 years of strategy and business transformation experience acquired through various engagements in Middle East, and Europe. His key focus is on strategy formulation, strategy execution, performance management, organization transformation, business process improvement, information systems, marketing, and business development. Eddy has advised governments, financial institutions, telecom operators, construction and real estate companies. He has led major strategy and transformation engagements with key focus on value proposition enhancement, governance, technology, product development, service delivery, business models, due diligence, and HR. Eddy has extensive experience in leading focused strategy engagements as well as large transformation projects. Eddy held various positions in international audit and consulting firms and headed the IS Audit and consulting function at two of the top 10 international audit and consulting firms. Eddy is a Certified Information Systems Auditor (CISA – ISACA), certified Balanced Scorecard Master Professional (BSMP – George Washington University), and Certified E-business Consultant (CEC – ICECC).

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Rami Itani Strategy and Management Consulting Senior Advisor and Member of the Association of Business Process Management International (ABPMP) Rami is currently a Partner at VANGUARDS Consulting, a management consulting firm with deep functional knowledge spanning strategy formulation and execution, business process management and information technology. His areas of expertise include strategy formulation and execution (using the Balanced Scorecard framework), organisational design, business process optimisation and workflow, manpower optimisation, as well as developing and implementing policies and procedures relating to human resources, and finance and accounting. Previously, Rami worked on performance improvement services at PricewaterhouseCoopers. He has a vast exposure to multinational companies and his main focus is on helping clients translate their strategy into operations thus reengineering existing processes to accommodate the new strategic direction of the organisation, as well as increase efficiency and effectiveness. Rami is a member of the Association of Business Process Management International (ABPMP), an international organisation dedicated to the advancement of business process management concepts and practices. Rami has led assignments across different industries including banking, contracting, F&B, media, manufacturing, production, etc. Such assignments ranged from complete turnaround situations (strategy formulation, organisation restructuring, and business process management) to scope specific projects like developing/cascading scorecards or restructuring of certain functions or processes.

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