- 29 Oct 2019 Dubai
Managing and resolving conflicts is a key skill for managers for a more productive professional workplace. Is our aim to ensure conflicts never happen? No, because that would mean we are not allowing employees to express themselves, not encouraging new ideas to be communicated, and not allowing a process for competition among ideas.
Conflicts can also arise over fairness, ethics, and how individuals feel they are treated. Once a situation has risen to the level of conflict, whether you are personally involved, are the line manager, or the responsible HR Manager, you must decide how to deal with it, and apply the right skills to manage and bring the conflict to resolution.
We start this programme with an investigation of the sources, roots, and costs of conflict – but also the potential benefits of conflict. We also review the five conflict management styles most of us fall into. On Day Two, we study the personal characteristics required to resolve a conflict you might be involved in, including assertive communication skills and active listening skills. We then move onto how to prepare for the conflict negotiation, including seeking a win-win solution based on realistic objectives. On Day Three, you will practise your conflict negotiation skills, with peer and trainer feedback. As the HR or the line manager, you may be called upon to facilitate a conflict resolution negotiation, so you will learn key facilitation skills required for this task. We review a decision framework for when to move beyond the methods already dealt with and call in expert mediation or go to arbitration. We close the course with top 10 practices from professional mediators.
Who Should Attend
Any manager who has experienced reduced efficiency and effectiveness due to conflict with other departments and colleagues, or clients and other external stakeholders, or who has had to manage and resolve conflicts of other parties, will find direct practical benefit from this course.
HR Managers and HR Business Partners, who are responsible for managing the conflict resolution process, and who have to facilitate or mediate meetings and negotiations between conflicting parties, will find practical methodologies and frameworks in this course, as well as preventative checklists to reduce the probability of conflict arising in the first place.
In addition, any professional who wishes to improve their conflict management and resolution skills for greater professional effectiveness with their colleagues, managers, internal or external clients, or other stakeholders, will also benefit from attending this course.
Benefits of Attending
- Develop and practise the personal skills and characteristics required to manage and resolve conflicts successfully
- Learn how to deal with each of the five conflict management styles
- Be able to plan, facilitate, and execute a conflict negotiation meeting – skilfully and successfully
- Know how to apply a decision framework onwhen to: allow parties to negotiate themselves; facilitate the negotiation; bring in mediation experts; or go to arbitration
Gary has had more than 12 years of corporate training experience with a wide field of training expertise, based on a diverse professional career experience.
Gary project-managed a multi-million-dollar suite of R&D projects in a multidisciplinary approach, with full budget and people responsibility. Besides the R&D, Gary ran a consulting arm, set up arrangements for commercial partnerships in India, and managed a software development team. In these simultaneous roles, Gary had the opportunity to develop his leadership, management, communication, and conflict resolution skills.
After completing an MBA with an elective in Leadership, Gary project managed a global strategy project for SABMiller, a FTSE 100 company, with the final recommendations approved by the Executive Board.
Gary was then appointed a GM of Sales and Distribution for Coca-Cola in South Africa, with direct reports including a marketing manager, sales managers, an operations manager, a finance manager, and an HR manager, and with a total staff supplement of 230. This role was an excellent supplemental opportunity for Gary to further develop skills in leadership, communications, and conflict management and resolution.
Before coming to Dubai, Gary founded his own corporate training business in Munich, Germany, where he was responsible for client acquisition and large and complex turnkey training projects, wherein the management and resolution of disputes between multiple parties was a key competency.
Since arriving in Dubai in 2015, Gary has delivered numerous courses in a wide range of soft skills including: Conflict Management and Resolution; Creative Problem Solving; Assertiveness Skills; Communication Skills; Presentation Skills; and Leadership and Management.
Gary feels he succeeds as a trainer when the material comes alive for the delegates, and they feel motivated and excited about making changes in their working lives based on what they’ve discovered in the training with Gary.
The Address Hotel, Dubai Marina
The Address Hotel, Dubai Marina
The Address Dubai Marina
Al Marsa Street
Dubai, United Arab Emirates
Telephone: +971 4 436 7777
Fax: +971 4 436 7788
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the assessment, will receive a Certificate of Attendance.
Pricing excludes 5% VAT, which will be charged where applicable