How do you build trust? What is a soft skill? How can you help two people resolve their conflict? How can you de-escalate the tension? What is mediation? What is an “assisted” negotiation? How can you use emotional intelligence in managing conflicts? When do you want to stop conflict and when do you want to fuel it?
Managing and resolving conflicts is a key skill for any professional and especially managers for a more performing professional workplace. There are different types of conflicts; and professionals must decide how to deal with them.
The training starts with a self-reflection exercise on our own communication and conflict management styles. Then we move to the definition, types of and benefits of conflict. Then we study the personal characteristics required to resolve a conflict, including assertive communication skills and active listening skills. We then familiarize ourselves with the practices of mediation and negotiation, with peer and trainer feedback.
The learning will be purely experiential, based on role plays, case studies and peer reviews.
Who Should Attend
The course is designed for any professional who wishes to have stronger work relationships, improve their conflict management and resolution skills for greater professional effectiveness with their colleagues, managers, internal or external clients, or other stakeholders. For managers, this training will enable them to have more solid teams, and to mediate/assist in negotiations between conflicting parties.
Benefits of Attending
- Gain higher emotional intelligence and practice active/empathic listening\
- Develop amicable problem-solving, decision-making, persuasion, self-determination, assertive communication and empowerment skills
- Build trust in the workplace and guarantee a safe environment and a productive workplace
- Empower employees to resolve their own conflicts
- Develop communication styles that help build trust and rapport; manage difficult conversations.
- Facilitate negotiations and mediation between parties and identify/empower parties to identify win-win solutions
John Alan Davis
John Alan Davis is a strategy consultant, facilitator and negotiator with extensive international operational experience, linked to global marketing capabilities and technical awareness. He is Founder and Managing Director of Scott Davis Management, a company providing executive management development programmes for over 15 years.
He started as a development engineer in the aerospace industry with Plessey Dynamics, and moved into strategy development with INA and into market management in W R Grace on food packaging. As SKF’s marketing director in the UK, John was responsible for business strategy, business planning and financial strategy to grow market share for profit. After a global strategy role with SKF he became marketing director for the Middle East and Africa developing financial and distribution strategies to grow market share and profitability. Following that role as chief executive for the number two bearing company FA’G, his responsibility for strategy and business development produced high growth.
John has been one of Informa’s senior associates creating ‘strategic skills for senior managers’, a series of very successful public programmes attracting Mobily, Sabic, Saudi Hollandia, NBK, SABB, Hadida, Markaz and others.
Over the years he has developed and delivered a strategic skills forum and several courses on strategic thinking and planning, strategic business planning, and aligning budgeting with strategy. His personal expertise in designing and delivering strategy, leadership and management development programmes and seminars for CEOs, senior and executive vice presidents, senior and middle management, analysts, engineers and specialists with Informa has achieved a strong reputation in the Middle East.
The work has produced high levels of business competence and organisational skill for major companies such as Sabic, Siemens, DEWA, Etisalat, Tanmia, ADNOC, Saudi Aramco, MAF Carrefour, Dolphin Energy, Royal Commission Hospital, Spimaco and banks and finance houses including ADCB, UNB, CBD, SABB, Mubadala, IPIC, UIC and many others.
Upon completion of this training course, participants will earn a digital badge.
Earners of the Workplace Conflict Management & Resolution badge are able to skilfully manage conflict to solve issues in the workplace and open new arenas for better collaboration and results with colleagues, clients and other stakeholders. They are able to apply a decision framework on when to allow parties to negotiate themselves, facilitate the negotiation, bring in mediation experts or go to arbitration.
Negotiation, facilitation, active listening, emotional intelligence, conflict analysis, assertiveness, managing difficult conversations, mediation, arbitration
- Attend and participate in the 3 full days of training course duration, led by the designated training expert, with less than 2 hours of noted absence.
|HYFLEX COURSE FEE|
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete an assessment, will receive an Informa Certificate of Completion.
Pricing excludes 5% VAT, which will be charged where applicable