- 10 Nov 2020 Dubai
How do you build trust? What is a soft skill? How can you help two people resolve their conflict? How can you de-escalate the tension? What is mediation? What is an “assisted” negotiation? How can you use emotional intelligence in managing conflicts? When do you want to stop conflict and when do you want to fuel it?
Managing and resolving conflicts is a key skill for any professional and especially managers for a more performing professional workplace. There are different types of conflicts; and professionals must decide how to deal with them.
The training starts with a self-reflection exercise on our own communication and conflict management styles. Then we move to the definition, types of and benefits of conflict. Then we study the personal characteristics required to resolve a conflict, including assertive communication skills and active listening skills. We then familiarize ourselves with the practices of mediation and negotiation, with peer and trainer feedback.
The learning will be purely experiential, based on role plays, case studies and peer reviews.
Who Should Attend
The course is designed for any professional who wishes to have stronger work relationships, improve their conflict management and resolution skills for greater professional effectiveness with their colleagues, managers, internal or external clients, or other stakeholders. For managers, this training will enable them to have more solid teams, and to mediate/assist in negotiations between conflicting parties.
Benefits of Attending
- Gain higher emotional intelligence and practice active/empathic listening\
- Develop amicable problem-solving, decision-making, persuasion, self-determination, assertive communication and empowerment skills
- Build trust in the workplace and guarantee a safe environment and a productive workplace
- Empower employees to resolve their own conflicts
- Develop communication styles that help build trust and rapport; manage difficult conversations.
- Facilitate negotiations and mediation between parties and identify/empower parties to identify win-win solutions
Dr. Rhéa Jabbour
Dr. Rhéa Jabbour is a Lebanese/Canadian Certified Mediator and an Attorney at Law, admitted to practice in Lebanon and in the state of New York. She obtained her master’s degree with a focus on Mediation from Columbia University in the City of New York; and her Ph.D. from Paris Panthéon-la Sorbonne University. Her Ph.D. sets out a comparative analysis between French and American Employment Law on Lookism, or discrimination based on physical appearance, in the workplace. Dr. Jabbour has over 9 years of experience as a Legal Advisor, for multinational firms such as L’Oréal Levant and Arnold & Porter Kaye Scholer (New York). She is passionate about Public Policy, Human Rights and alternative dispute resolution. She is currently a Legal Consultant for the World Bank to enhance women economic empowerment in the Mashreq region and a Professor in Mediation at Saint Joseph University. In 2019, she self-published her first book, “The Little Voice Inside”, empowering children to confront bullying and practice courage, kindness and self-love.
Upon completion of this training course, participants will earn a digital badge.
Earners of the Workplace Conflict Management & Resolution badge are able to skilfully manage conflict to solve issues in the workplace and open new arenas for better collaboration and results with colleagues, clients and other stakeholders. They are able to apply a decision framework on when to allow parties to negotiate themselves, facilitate the negotiation, bring in mediation experts or go to arbitration.
Negotiation, facilitation, active listening, emotional intelligence, conflict analysis, assertiveness, managing difficult conversations, mediation, arbitration
- Attend and participate in the 3 full days of training course duration, led by the designated training expert, with less than 2 hours of noted absence.
Dusit Thani Hotel
Dusit Thani Hotel
Dusit Thani Hotel
133 Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: +971 4 343 3333
Fax: +971 4 407 2517
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete an assessment, will receive an Informa Certificate of Completion.
Pricing excludes 5% VAT, which will be charged where applicable