Management Skills for Administrative Professionals
Positive Difference Ltd
The role of the Administrative Manager can sometimes be overlooked by senior leaders as being integral to the organisation achieving its strategic goals and objectives. The reality is that the Administrative Manager role has a hugely important part to play in any organisation, with their teams providing essential services to both internal and external customers alike.
In some cases, Administrative Managers are the first point of contact for a customer, so they (and their team) must be professional, efficient and motivated. It is therefore fundamentally important that these teams are managed and developed to maintain these standards. And in an online world where products and services can be reviewed in seconds and reputations destroyed instantly, it becomes even more important that Administrative Managers are well-equipped to deal with the day-to-day challenges that they and their teams face.
On this course, you will gain the practical skills and enhanced awareness which are needed when moving into a more senior role with managerial or supervisory responsibilities. These skills and self-awareness will ultimately help you accomplish your business objectives. You will also be better equipped to understand your team and the dynamics within it, and to also support your staff with their individual development and career goals.
Who Should Attend
This intermediate-level course is for administrative professionals who will be moving into more senior, supervisory, or management roles, as well as experienced or senior administrative professionals, including:
- Administrative Assistants, Coordinators, Managers, and Officers
- Office Assistants, Administrators, Managers and Supervisors
- Project/Team/Department Assistants, Coordinators, Officers, and Leaders
- Personal Assistants
- Executive/Management Secretaries, Assistants, and PAs
Benefits of Attending
- Explore the responsibilities and challenges you will face in your new role and gain the knowledge, skills and techniques to deal with them confidently
- Enhance and add value to your organisation’s management team by learning how to use new and essential management tools
- Grow and develop the communication skills that are key to building trust and effective relationships
- Understand your own management style and learn how to adapt it to influence others effectively and credibly
Continuing Professional Development (CPD)
Established in 1996, The CPD Certification Service is the independent CPD accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.
CPD is the term used to describe the learning activities professionals engage in to develop and enhance their abilities and keep skills and knowledge up to date. This course is an accredited Continuing Professional Development (CPD) training which means it meets CPD standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality.
Linda Mears is the Managing Director of
Positive Difference Ltd. She is a multi-award
winning Learning and Development Specialist
with over 25 years' practical experience in
Management and Leadership Coaching,
Training, Mentoring and Career Development.
Upon completion of this training course, participants will earn a digital badge.
Earners of the Management Skills for Administrative Professionals badge are able to enhance and add value to an organisation’s management team by learning how to use new and essential management tools. They are able to effectively manage change, review and improve team performance, and enhance the overall organisation of business meetings.
Effective communication, credible adaptability, maintaining effective relationships, coordinate workflow, change management, review team performance, business presentations, managing business meetings
- Attend and participate in the 3 full days of training course duration, led by the designated training expert, with less than 2 hours of noted absence.
- Successful completion of the course assessment
Attend In-Person or Remotely
Attend In-Person or Remotely
|HYFLEX COURSE FEE|
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete an assessment, will receive an Informa Certificate of Completion and a digital Certificate of Continuing Professional Development (CPD UK).
Pricing excludes 5% VAT, which will be charged where applicable
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