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The role of the Administrative Manager can sometimes be overlooked by senior leaders as being integral to the organisation achieving its strategic goals and objectives. The reality is that the Administrative Manager role has a hugely important part to play in any organisation, with their teams providing essential services to both internal and external customers alike.
In some cases, Administrative Managers are the first point of contact for a customer, so they (and their team) must be professional, efficient and motivated. It is therefore fundamentally important that these teams are managed and developed to maintain these standards. And in an online world where products and services can be reviewed in seconds and reputations destroyed instantly, it becomes even more important that Administrative Managers are well-equipped to deal with the day-to-day challenges that they and their teams face.
On this course, you will gain the practical skills and enhanced awareness which are needed when moving into a more senior role with managerial or supervisory responsibilities. These skills and self-awareness will ultimately help you accomplish your business objectives. You will also be better equipped to understand your team and the dynamics within it, and to also support your staff with their individual development and career goals.
Who Should Attend
This intermediate-level course is for administrative professionals who will be moving into more senior, supervisory, or management roles, as well as experienced or senior administrative professionals, including:
Administrative Assistants, Coordinators, Managers, and Officers
Office Assistants, Administrators, Managers and Supervisors
Project/Team/Department Assistants, Coordinators, Officers, and Leaders
Personal Assistants
Secretaries
Executive/Management Secretaries, Assistants, and PAs
Benefits of Attending
Explore the responsibilities and challenges you will face in your new role and gain the knowledge, skills and techniques to deal with them confidently
Enhance and add value to your organisation’s management team by learning how to use new and essential management tools
Grow and develop the communication skills that are key to building trust and effective relationships
Understand your own management style and learn how to adapt it to influence others effectively and credibly
Association
Continuing Professional Development (CPD)
About CPD
Established in 1996, The CPD Certification Service is the independent CPD accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.
CPD is the term used to describe the learning activities professionals engage in to develop and enhance their abilities and keep skills and knowledge up to date. This course is an accredited Continuing Professional Development (CPD) training which means it meets CPD standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality.
Course Director
Linda Mears
Managing Director
Positive Difference Ltd
Linda Mears is the Managing Director of
Positive Difference Ltd. She is a multi-award
winning Learning and Development Specialist
with over 25 years' practical experience in
Management and Leadership Coaching,
Training, Mentoring and Career Development.
She began her training career as Senior Sales and Business
Development Trainer for Thorn EMI where it was quickly
recognised that she had a talent for developing people to reach
their full potential. Linda has held several senior managerial
positions managing teams from 3 – 1500 staff members and has
worked at Operational and Strategic levels.
From her own career experiences, Linda fully understands and
appreciates the challenges that Managers and Leaders face in
the 21st century and has developed Learning and Development
methodologies to match those needs.
Linda won the Learning & Performance Institute Gold Award for
Best People Development Programme (2016) and is recognised
for her knowledge, experience and innovative approach to
developing Managers and Leaders.
Working predominantly in the UK and Europe, Linda has worked
across the private and public sectors providing consultancy for
many high-profile projects within organisations such as Thorn
EMI, Abbey National plc, First National Bank, Santander and the
Metropolitan Police Service (London, UK).
Linda holds a Bachelor of Science in Business Management and
Finance, is a Master practitioner in Neurological Dominance, is a
Chartered Management Institute (CMI) Qualified Coach (Levels 1
– 5) and is also Chartered Institute of Personnel and
Development (CIPD) qualified.
Linda is passionate about making a difference in people's lives
and is a registered volunteer and Business Mentor for The
Prince's Trust Charity (UK).
Digital Certification
Upon completion of this training course, participants will earn a digital badge.
Earners of the Management Skills for Administrative Professionals badge are able to enhance and add value to an organisation’s management team by learning how to use new and essential management tools. They are able to effectively manage change, review and improve team performance, and enhance the overall organisation of business meetings.
Skills:
Effective communication, credible adaptability, maintaining effective relationships, coordinate workflow, change management, review team performance, business presentations, managing business meetings
Eligibility:
Attend and participate in the 3 full days of training course duration, led by the designated training expert, with less than 2 hours of noted absence.
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and
successfully complete an assessment, will receive an Informa Certificate of Completion and a digital Certificate of
Continuing Professional Development (CPD UK).
Pricing excludes 5% VAT, which will be charged where applicable
*
Book and pay full fee for two colleagues and the third attends for FREE
Not applicable in conjunction with corporate discounts
Payment to be settled before start of the course to avail the offer
The 3 for 2 offer is valid on full
price final fee registration only
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Management Skills for Administrative Professionals
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