Emotional Intelligence At Work for Managers & Supervisors - Informa Connect Middle East
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Emotional Intelligence At Work for Managers & Supervisors - Informa Connect Middle East
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Emotional Intelligence At Work for Managers & Supervisors Training Course | Professional Development Training Course

Emotional Intelligence At Work for Managers & Supervisors

Course Director
Jacqueline Klauer | Course Director
Jacqueline Klauer

Managing Director
FUTURE LINK Consulting Pty. Limited

Education Partners


Emotional intelligence (EI) is a combination of self-management and social skills that can transform and optimise individual and team performance. The construct of emotional intelligence defines how effectively you perceive, understand, reason with, and manage your own and others’ feelings. When applied to your work, emotional intelligence involves your capacity to think “intelligently” with your own and others’ emotions to intentionally, and efficiently, deliver individual and organisational outcomes. Understanding the construct of emotional intelligence makes a measurable difference to your productivity as a team member and supervisor as it is related to many contemporary workplace variables, including productivity and performance, interpersonal effectiveness, leadership capability, sales performance, teamwork, customer service and job satisfaction. Emotional Intelligence at Work For Managers & Supervisors provides you with the skills to develop and leverage your own emotional intelligence within both the organisational and personal contexts.

Who Should Attend

This interactive course is designed for managers and leaders of teams, projects, and organisations. It is also appropriate for coaches, trainers, facilitators, HR professionals, PA’s, office managers and anyone who wants to help others improve their emotional intelligence.

Benefits of Attending

  1. Explore Emotional Intelligence (EI) research and experience validating its importance as a critical factor in personal and business success
  2. Gain greater insight into the strengths and weaknesses of your own leadership style and emotional competencies
  3. Successfully manage personal emotions and stress to increase your effectiveness
  4. Become a more effective team player and prepare yourself for on-going management positions
  5. Better manage conflict and find positive solutions to individual and team concerns
  6. Effectively manage your performance and that of others
  7. Discover effective ways to reinforce positive working relationships
  8. Develop a range of communication techniques to build more productive teams
  9. Understand resilience and learn strategies to build resilience
  10. Determine your specific competency levels in the seven skills of EI; self-awareness; emotional expression; awareness of others; emotional reasoning; self-management; emotional management of others and self-control

Emotional Intelligence At Work for Managers & Supervisors