Are your customers loyal to your organization?
More than 70% of what makes a customer experience great is the behavior of frontline employees. Great behavior doesn’t happen without inspiration and accountability, and that requires a bottom-up approach—not the typical top-down corporate method. If your employees are enthusiastic promoters of your organization, the sentiment will resonate with your customers too.
Do You Want To Improve Customer Loyalty?
First, win the hearts of the people serving your customers. Your employees must feel like valued members of a winning team pursuing an important mission. It takes a leader to inspire and lead them to accomplish this. Leading Customer Loyalty is a two-day course for frontline managers to learn the principles and practices needed to win the hearts of employees and customers.
Who Should Attend
This course is for anyone who serves customers-paying or non-paying, external or internal. Those participating in projects or programs aimed at creating new value (by developing new or improving existing products, services or processes) for customers.
Benefits of Attending
- Use the Leading Customer Loyalty Toolset to lead teams towards building and earning customer loyalty consistently
- Identify and help overcome customer/ employee issues
- Develop a discovery mindset around customer needs
- Bridge the gap between knowing the importance of making a human connection and living the practice of making a genuine human connection
- Lead teams to discover unexpected areas that delight customers and employees
- Develop and earn loyalty legacies each day
FranklinCovey Middle East
FranklinCovey Co. is a global company specializing in performance improvement with expertise in 7 key areas: leadership, execution, productivity, trust, sales performance, customer loyalty and education.
FranklinCovey helps organizations and individuals achieve results that require a change in human behaviour. Clients included 90 percent of the Fortune 100, 75 percent of the Fortune 500, thousands of small and midsized businesses, as well as numerous government entities and educational institutions.
The FranklinCovey Middle East consultant team is made up of passionate, dedicated professionals who are committed to improving organizational performance and unleashing individual potential.
They come from a broad range of industries and sectors, such as oil and gas, banking, education, media, insurance, retail, aviation and engineering, where they have held senior positions, successfully led teams, and delivered results. Our consultants come from a wide variety of backgrounds, combining different professional experiences and cultural perspectives.
They are highly qualified, holding university degrees and PhDs, and are committed to their personal continuous professional development and remaining relevant in today’s competitive environment.
FranklinCovey Middle East delivery consultants offer a mix of consulting engagements, training programs and customized keynote speeches drawn from practices including Leadership, Execution, Productivity, Trust, Sales Performance, Innovation, Customer Loyalty and Education.
Upon completion of this training course, participants will earn a digital badge.
Earners of the Leading Customer Loyalty badge are able to lead teams towards building and earning customer loyalty consistently while helping overcome customer/employee issues. They are able to earn loyalty legacies each day and practice making a genuine human connection.
Listen and communicate with empathy, effective team huddles, practical feedback, strengthen customer relationships
- Attend and participate in the 2 full days of training course duration, led by the designated FranklinCovey training expert, with less than 2 hours of noted absence.
- Successful completion of the course assessment
Attend In-Person or Remotely
Attend In-Person or Remotely
|HYFLEX COURSE FEE|
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete an assessment, will receive a FranklinCovey Certificate of Completion.
Pricing excludes 5% VAT, which will be charged where applicable