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ILM Endorsed Customer Service Manager - Informa Middle East
Home > Training > Marketing, Sales & Communications > ILM Endorsed Customer Service Manager
ILM Endorsed Customer Service Manager Training Course | Marketing, Sales & Communications Training Course

ILM Endorsed Customer Service Manager

Course Director

Jacqueline Klauer | Course Director

Jacqueline Klauer

Managing Director
FUTURE LINK Consulting Pty. Limited

Education Partner:
The Institute of Leadership and Management (ILM)

Education Partners

The Institute of Leadership and Management (ILM)
Course Schedule
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This course will address the process of designing and implementing a customer service system as a major competitive tool. Each day will concentrate on the provision of customer service from the individual, the company and a global perspective. It deals with determining the service expectations of different customer groups and developing a service strategy around their needs. It will address the importance of client relationships, how to write standards and how to develop top quality customer service teams.

Who Should Attend

This course is specifically designed for all employees who are actively involved with providing customer service excellence, and those employees who are charged with setting up the strategies that support the corporate customer service initiatives in their organisations.

Benefits of Attending

  1. Identify your customers, what they expect and the sources of customer power, and use this information to develop and target your customer service strategy eectively
  2. Create quality service standards to benchmark your provision of products and services, and use customer feedback to improve your service
  3. Develop positive solutions to customer complaints and transform your most challenging customers into champions by recognising their personality types, what they value and their needs

ILM Endorsed Customer Service Manager