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The course will focus on supervision and management skills – from self-management to recruitment, performance management, effective communication, building effective teams and conflict resolution. It is a course dedicated to building a solid foundation for your development and equipping you with tools and techniques to supervise and manage your team effectively and thus contributing to your organisation’s goals.
Who Should Attend
Line Managers
Supervisors
Team Leaders
Project Leaders
Shift Leaders
Trainee Managers
Assistant Managers
Individuals making the transition into management roles
Plus any executives without formal management training
Benefits of Attending
For The Manager
Recognise, harness, direct and develop your skills to successfully establish the groundwork for you to take on future middle and senior management roles
Learn about yourself, how you interact with and manage others, and gain a broad perspective of the imperatives of your organisation
Discover how to step up to the next challenge in a positive, proactive way
For The Organisation
Shape emerging talent into excellent key managers for the future
Build your managers' management and leadership skills and expertise to take them to the pinnacle of their careers
Association
The Institute of Leadership and Management (ILM)
About ILM
The ILM is the UK’s largest awarding body for leadership and management qualifications. ILM partners with over 2,000 ILM-approved centres, comprising private training providers, further and higher education colleges, and employers delivering in-house management training.
When you register for an Informa/ILM Endorsed Programme you can be sure that it is:
Practically based, and will complement your role at work
Expertly designed to meet the needs of leaders and managers across all business sectors
Supported by comprehensive learning resources
Externally recognised as a high quality programme
Bonus: every learner registered on any type of ILM programme is automatically entitled to 12 months of free studying membership with the Institute of Leadership and Management which brings a terrific range of benefits.
For full details of the benefits of studying membership please visit: www.institutelm.com
Course Director
Jacqueline Klauer
Managing Director, FUTURE LINK Consulting Pty. Limited
Jacqueline Klauer is in international demand as a leadership expert and people development strategist. She is an outstanding, polished facilitator who is a long-standing Senior Associate with Informa. Having the experience of working in over 60 countries across the Americas, Africa, the Middle East, Asia and the South Pacific, Jacqueline has the enviable ability to provide focus to the most complicated of subjects and delivers training that is innovative, fun, and highly customised to organisations, business units and individuals.
With a background in both psychology and education, Jacqueline brings a sensitivity to the seminar environment rarely experienced by delegates, and her workshops are often described as the "best ever attended". She has an extensive background as an international corporate executive, enabling her to deeply understand, from a firsthand perspective, the challenges experienced by those individuals seeking to advance their skills and knowledge in global business.
Now Managing Director of her own consulting practice, Jacqueline has worked with clients in federal, state and local government, education, oil and gas, fast-moving consumer goods, banking, telecoms, tourism, healthcare and more. She divides her professional time between roles as a management consultant, speaker, facilitator, trainer, courseware developer and coach.
An award-winning author, Ms. Klauer has written courses that are now endorsed by ILM in the UK, the Chartered Management Institute in the UK and the Australian Institute of Management where she has been awarded a Fellowship.
Digital Certification
Upon completion of this training course, participants will earn a digital badge.
Earners of the Leadership Effectiveness for Managers badge are able to adopt strategies to create and maintain high performance teams, embrace change and manage conflict effectively. They are able to utilise effective communication strategies, overcome barriers to communication and build successful relationships to increase team effectiveness. They have also developed self-management capabilities and gained a broad perspective of the imperatives of an organisation to contribute to its goals.
Pricing excludes 5% VAT, which will be charged where applicable.
Course fees include documentation, luncheon and refreshments for in-person learners. Delegates
who attend all sessions and successfully complete the assessment, will receive an ILM
Endorsement Certificate of Completion. A hard copy will be provided to in-person learners and a
soft-copy will be provided to virtual learners.
FASTFORUMS
SIGN UP FOR INFORMA’S TRAINING COURSES, AND GAIN COMPLIMENTARY ACCESS TO FAST FORUMS
Digital Forums Live and On-Demand
Digital Forums delivering concise content, discussions on the latest trends and networking with global thought leaders with unparalleled expertise.
You’ll get access to a wealth of knowledge across different industries, including Technology and Innovation, Energy, BFSI (Banking, Financial Services, & Insurance), Construction and Real Estate, Life Sciences and much more....
For more information and group discounts, call +971 4 408 2864 or email [email protected]
Call Me Back
BC9504
ILM Recognised Leadership Effectiveness for Managers
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