If a problem or complaint has been raised, a proper investigation can determine what happened -- and what can be done about it. It can also help organizations avoid liability for employee wrongdoing, but only if fast and effective action happens to remedy the problem. Being able to carry out a thorough investigation is essential; while a defective investigation could add to liability issues and render any employee dismissals unfair. If carried out early and correctly, an investigation can contain problems and minimise distraction from the business.
Responsiveness to a complaint and an investigation will not only yield the best information and evidence, but it will also enhance both the investigator's and the employer's credibility. Investigations can help the organization identify and resolve internal problems before they become widespread. Careful and thorough investigation into grievances, harassment complaints, disciplinary and capability issues is central to managing financial and reputational risk and is the foundation to defend any resultant claims.
Employers wishing to reduce risk, create and maintain a positive workplace culture and foster confidence in management need to have experienced and trained manager investigators available at short notice to conduct workplace investigations as the need arises. Employment tribunals expect employers to show that they have undertaken a fair and thorough investigation of complaints. This investigation can be time-consuming and complicated.
This course provides an understanding of the legal and best practice requirements necessary to conduct an investigation. Delegates will become equipped with the core skills in the handling of these investigations.
Who Should Attend
This course is beneficial for all HR Managers and Professionals and other organizational leaders who may be involved in workplace investigations. Directors and Executives will find this course extremely useful, as being familiar with the process will minimize risk to themselves, and their organization.
Benefits of Attending
- Prepare and organize an efficient and effective investigation
- Execute the necessary actions in preparation for interviews and fact-finding
- Obtain the most useful, relevant information from the witnesses
- Collect, assess, and use the evidence
- Write the report and conclude the investigation
Pam Jackson, PhD is a corporate trainer, consultant, and coach.
She is an experienced behavioral economist, with 15 years working for the United States Congress managing and training personnel, developing and improving performance, and managing human resources issues. Working as a coach and consultant in the UAE, UK and Europe, Dr. Jackson is effective in accomplishing powerful results for diverse groups of participants. A dynamic and engaging speaker, she empowers participants in their own learning experience, and in their workplaces --- becoming the kind of people who contribute to the growth of the enterprise in productive and transformational ways.
Possessing a unique skill set as a keen and critical thinker, expert and courageous communicator, and disciplined administrator, Dr. Jackson is also trained and certified as a healthcare quality professional and performance management improvement specialist and has delivered courses and coaching to organizations both large and small to expand their capacity to have high achieving employees that are productive.
In her career both in USA and UAE, Dr. Jackson led the strategic management and delivery of corporate human resources programs and has handled many complex and sensitive employee relations matters, including with unionized workers and federal law compliance, involving complex and highly sensitive casework arising through alleged hostile work environment, discrimination, poor performance, and misconduct. This work involved all levels of management, from the Executive and C Suite Directors right down to administrative and temporary staff. Pam’s diverse experience in conducting workplace investigations includes disciplinary, grievance and occupational performance contexts.
Attend In-Person or Remotely
Attend In-Person or Remotely
|HYFLEX COURSE FEE|
Pricing excludes 5% VAT, which will be charged where applicable.
Delegates who attend all sessions and successfully complete the assessment, will receive an Informa Certificate of Completion. A hard copy will be provided to in-person learners and a softcopy will be provided to virtual learners.
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