- 23 Sep 2019 Dubai
Collecting money is an important part of the overall business. Timely collections ensure good cash flow, minimise the need for bank borrowing, lessen the possibility of crippling bad debts and maximise profits.
When it comes to credit management, the skills needed to become a credit professional are more complex than you might think. To do well, you need to be an excellent communicator, selling yourself to customers whilst at the same time juggling the sales and finance interests of the company. You must deliver figures close to the sales figures of the previous month, and on top of this you must be honest and fair. You spend time talking to customers to collect money and manage risk, and on-the-spot decisions affecting future trading of your company become a way of life. It is therefore, essential to have well-trained people carrying out this function.
Informa’s course will provide you with the skills needed for you and your team to significantly increase successful collection of cash and enable you to make commercially-minded credit decisions, to maximise sales, manage risk and contribute to profit.
Who Should Attend
The course is geared to a wide range of relevant and topical issues relating to credit management. Keeping in mind that good, effective credit management starts at the front-end with sales people, the course is relevant for sales people in addition to credit professionals, credit controllers, finance managers, business owners and anyone else who needs to understand the importance of efficient credit management.
Benefits of Attending
- Understand credit and appreciate the importance of credit management and its policies and procedures
- Improve collection techniques as well as the impact of your emails and letters
- Manage commercial credit risk and maximise sales with commercially minded credit decisions
- Understand the importance of gathering the right information about your customers
- Understand financial statements and in-depth accounts analysis to make informed decisions on higher commercial risk and justify higher/lower credit limits/ratings
- Carry out credit scoring and risk assessments to highlight your customers’ strengths and weaknesses to decide on initial and long-term credit limits/credit ratings on your customers
- Establish whether customers are low, medium or high credit risk
Stephen Savva has been involved in credit management since leaving school and was a founding Board Member of the Association of Credit Professionals, where he served as Chairman and President.
He is a Fellow of the Chartered Institute of Credit Management and held the position of Chairman of the East Midlands Branch for three years.
Stephen has been developing and presenting training courses for almost 30 years and has earned an enviable and impressive reputation, leading to being recognised as one of the leading experts in the credit management profession. Delegates attending his courses are guaranteed highly enthusiastic and lively sessions … no one sleeps on Stephen’s sessions!
Stephen has immense ability in ensuring all his delegates participate enthusiastically. This, combined with his considerable ability to impart essential information in a most interesting, easily understood manner, enables delegates to return to their workplaces highly motivated, with increased confidence and vital knowledge, which they can put to good use immediately to their company’s benefit.
His energy, commitment and dedication to the cause, helps drive the credit management profession forward.
Novotel World Trade Centre
Novotel World Trade Centre
Happiness Street, P.O.Box 9622
Telephone: +971 (4) 332 0000
Business and leisure trips are better at Novotel World Trade Centre, Dubai. Conveniently located within the Dubai International Convention and Exhibition Centre (DWTC), this contemporary hotel is your home away from home when in the city of gold. Our staff welcome you with “Ikram”, the traditional Emirati hospitality. Our guestrooms and suites come with complimentary Wi-Fi, minibar, interactive flat screen TV, individually controlled air-conditioning and eco-friendly amenities. The comfortable beds and bathrooms welcome travellers after a long day of work or sightseeing. Start the morning with a continental or full English breakfast in Entre-Nous Restaurant, our all-day dining restaurant. Then relax by the pool and enjoy signature cocktails and light meals from Chills Pool Bar. End the day listening to live music at Blue Bar. Whether travelling alone, as a family or in a group, make Novotel World Trade Centre, Dubai, your place to stay.
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.
Pricing excludes 5% VAT, which will be charged where applicable