Crisis Management & Communications
Unexpected crises occur often and can create seemingly insurmountable challenges for the organisations involved. Crises may be internally caused, perhaps as a result of employee error or wrongdoing (e.g. Germanwings airline flight 4U9525 crash), or of accidental or circumstantial situations (e.g. worms in Cadbury chocolate bars); or externally caused (e.g. hurricanes causing flooding and billions of dollars in property damage).
This course provides participants an insight into past crises and responses, and sets the context for what types of crises their organisation may experience. Participants will develop the ability to identify how certain types of crises can impact their organisation and what can be done to minimise effects. The course focuses on how to prepare the communication content, understand communication channels, create communication delivery planning, and identify the representatives to respond rapidly and effectively in the event of a crisis.
There are critical and essential management and administrative planning processes that must accompany crisis communication and preparing these in advance can assist in preventing and/or minimising reputational damage caused by failure to properly communicate in response to a crisis. Understanding the levels of crises, the potential sources of those crises and the possible damage to the organisation, are all proactive steps that participants will learn to make. Then developing the possible crisis communication action plans becomes a thoughtful, considered activity in the course in the absence of the real-world panic, fear, and stakeholder response that is expected when crises actually happen.
This course provides participants with concrete crisis communication solutions and strategies, while giving insight into the best practice for delivery of effective crisis communication implementation and stakeholder response.
Who Should Attend
This course is recommended for all those involved in planning, preparing and responding to a crisis affecting an organisation, whether as executive managers, spokespeople orcommunication professionals.
This course is designed for people from all industries and sectors and is a MUST-ATTEND for people in communication roles – Corporate Communication Directors, Communication Managers and all communication team members.
Human Resource Managers and Directors may also benefit from attending this programme to develop their ability to plan and execute internal communications to staff.
The course is also beneficial for anyone who wants to gain a greater understanding of Crisis Communication, and wants to be challenged by realistic scenarios. Mid-level managers and team leaders are often responsible for managing staff and providing direction in times of crisis. This course provides the skills to effective communication and proactive preparation.
Key members of the organisation’s security team are invited to attend to understand the type of information required for communication and to be trained in delivering their security strategies effectively.
Benefits of Attending
- Expand your knowledge of crisis communication and your skills to anticipate, prepare, analyse, manage and respond to a crisis
- Know how to create a crisis communication plan, content, and delivery strategies, and draft samples and “holding” messages in advance of any crisis
- Identify crisis team member roles and responsibilities
- Build the managerial and administrative infrastructure necessary to support crisis communication strategies and teams
- Clarify internal and external stakeholders and establish a communications delivery plan
- Learn how to debrief after a crisis, examine communication actions, operations, and modify planning for the future
Pam Jackson, is a highly trained economist, an experienced public policy advisor, and a quality management expert. She is an American living in Dubai with more than a decade of experience with the U.S. Congress in Washington, D.C. and several years’ experience in the healthcare and quality management sector in the UAE and neighboring countries.
Her work includes federal emergency management, public finance, personnel and performance management coaching along with healthcare operations and management.
Her experience in crisis management and communications includes training and developing teams and staff members in response to a variety of crises, including healthcare failures and patient safety violations; operational failures and mismanagement; and disaster recovery.
A notable part of her past experience with the U.S. Congress includes leading teams, public policy response, personnel and communication management for Hurricane Katrina in 2005, the housing crisis of 2007, the global financial crisis of 2008, the British Petroleum oil spill of 2010, and the Boston Marathon Bombing of 2013. In the UAE, her crisis communications consulting has involved healthcare facilities, fast food restaurants, and marketing firms experiencing adverse events.
As an expert in communications, Pam has assisted clients in forecasting potential crises and producing plans for their response to minimise damage, enforce recovery, and reestablish trust. Examples of her projects include:
Attend In-Person or Remotely
Attend In-Person or Remotely
|HYFLEX COURSE FEE|
Pricing excludes 5% VAT, which will be charged where applicable.
Course fees include documentation, luncheon and refreshments for in-person learners. Delegates who attend all sessions and successfully complete the assessment, will receive a Informa Certificate of Completion. A hard copy will be provided to in-person learners and a soft-copy will be provided to virtual learners.
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