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Certificate in Measuring, Monitoring & Improving Customer Experience - Informa Middle East
Home > Training > Business Operations > Certificate in Measuring, Monitoring & Improving Customer Experience
Certificate in Measuring, Monitoring & Improving Customer Experience Training Course | Business Operations Training Course

Certificate in Measuring, Monitoring & Improving Customer Experience

23 June - 26 June 2019
Dusit Thani Hotel, Dubai, UAE

Level: Intermediate

Brochure Download   In-Company Training   REGISTER FOR THE COURSE  

Course Director

Alan Power | Course Director

Alan Power

Managing Director
Mpower (UK) Ltd., UK

Education Partner:
Continuing Professional Development (CPD)

Education Partners

Continuing Professional Development (CPD)
Course Schedule
  • 23 Jun 2019 Dubai
  • 04 Nov 2019 Dubai

Overview

This course features discussions, case studies and exercises to improve delegates’ understanding of customer experience, measuring and monitoring customer expectations, designing effective questionnaires and other tools to help them stay ahead of their competition.

Who Should Attend

This course is designed for you if you work in customer services, customer relations, marketing, sales, service quality, client relations, collections, operations, complaints handling and customer support roles in both the manufacturing and the service sectors.

Benefits of Attending

  • Explain how to develop customer-centric culture based on a comprehensive understanding of customer expectations
  • Describe customer expectations
  • Demonstrate an ability to analyse the gap between customer expectations and customer experience
  • Outline a strategy for closing the gaps between customer expectations and customer experience
  • Explain how to motivate employees to deliver superior customer service
  • Outline a strategy for obtaining regular customer feedback

BC7556
Certificate in Measuring, Monitoring & Improving Customer Experience