- 13 Oct 2019 Dubai
This course focuses on managing for the sustained success of an organisation by going beyond ISO 9001 to improve the satisfaction of all stake holders. The ‘sustained success’ of an organisation is the result of its ability to not only survive, but to regularly achieve its long-term objectives. In order to achieve this consistently, organisations need to be well managed, well led and have the ability to continually re-invent themselves as the environment changes, and the needs and expectations of customers change; in short, they need to become a learning organisation.
Who Should Attend
Directors, Senior Managers, Middle Managers, Operations Managers, Quality Managers, Business Improvement Specialists and anyone with an interest in business improvement from a strategic and operational level. This course is relevant to all sectors of the economy,including local and national government departments.
Benefits of Attending
- Adopting a range of Quality Management methodologies to take your QMS to the next level
- Using diagnostic tools to review the effectiveness of your organisation’s Business Improvement strategies
- Developing a wider focus on Quality Management by addressing the needs and expectations of all stakeholders
Alan Power First entered operations management in 1989 when he was invited to set up a new, centralised mortgage operation For the UK’s TSB Bank . Alan had previously been Director of HR and Quality For Mortgage Express Ltd, where he had launched a successful quality management programme. It was the success of this programme that directly led to his appointment as General Manager of the new operating company, TSB Homeloans. The new company was set up with a strong Focus on operational excellence, using tools and techniques that would today be recognised as Lean Thinking and Six Sigma and the approaches collectively known as Business Excellence. In 1996, the TSB Homeloans won the Scottish Quality Award For Business Excellence, an award based on the EFQM Excellence Model.
In 1997, the newly-formed Lloyds TSB Group adopted the EFQM Model as a strategic business improvement tool and Alan headed up the division that launched the approach across 40 business units. The biggest potential impact of quality management was expected to be realised in the Group’s operations division where Alan transferred in 2001 to head a team of change agents responsible For delivering operational excellence in cards, insurance and mortgage operations.
In 2003, Alan left Lloyds TSB to set up his own consultancy specialising in operations management, business excellence, Lean Th inking, Six Sigma and customer service.
Alan has been a visiting tutor at the University of Warwick (UK) where he has lectured on operations management on a senior management MBA programme and at the University of Leicester (UK) where he has lectured on quality management to students studying For a Master’s degree in quality management.
Paula Coniglio is an experienced quality management, strategic communications and employee engagement specialist. She is a seasoned practitioner and trainer with more than twenty years’ experience of operating in complex, global environments.
As Head of Internal Communications at Lloyds Bank in the UK, Paula was responsible for developing and delivering effective internal communications strategies to translate complex organisational and cultural change into engaging messaging. During that time she managed employee communications during the UK’s largest-ever financial services integration, helping to bring together the Lloyds TSB and HBOS workforce behind a common vision, strategy and set of values.
In addition, her Corporate Communications experience covers a wide range of disciplines from event management (including large-scale multi-national conventions and leadership conferences), to creating campaigns, report production (including executive presentation and speech writing), developing channel strategies (including digital and social media), and building, leading and up-skilling communication functions.
She was also part of the first cohort to achieve the highly regarded Strategic Communications Black Belt qualification. In the area of Quality Management, she has successfully led numerous programmes in the UK and the Middle East to achieve ISO 9001 certifications, across disciplines ranging from operations, to customer services and product development. She is a qualified ISO lead auditor and a British Quality Foundation Assessor.
Dusit Thani Hotel
Dusit Thani Hotel
Dusit Thani Hotel
133 Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: +971 4 343 3333
Fax: +971 4 407 2517
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.
Pricing excludes 5% VAT, which will be charged where applicable