One of the biggest challenges HR faces in the region is showing how they deliver what the business needs. Defining and measuring SMART performance objectives and KPIs that are output or delivery-focused are essential to ensure the success of what HR delivers. When implemented correctly and linked back to the business strategy, this will also help create a performance culture to drive business success. Defining and managing objectives and KPIs is often difficult for managers, and in particular HR, where measuring the impact of HR services and initiatives is challenging, as they are mostly related to people. In the past, HR has not been particularly strong on measuring how they contribute to business success, but as people they are seen as one of the main means of competitive advantage in business. Today with the advancements within HR\People Analytics, HR departments are increasingly expected to measure HR operational performance, project implementation and employment measures.
This course will cover how to define output-focused HR objectives and KPIs and show how to link these back to corporate objectives. You will explore how to use KPIs to manage what HR delivers and ensure that it is in line with business needs. You will also learn how to create a performance culture using well established tools such as the Balanced Scorecard, Visual Management and Management by Objectives.
Who Should Attend
The course is specifically designed for HR professionals at all levels from Director through to Manager and HR practitioners, depending on your involvement with KPIs.
Benefits of Attending
- How to develop or enhance a performance culture, by applying corporate-wide objectives and KPIs, visual management and the potential use of incentives linked to added value
- Understand the critical role of measuring and managing performance across the business
- Define objectives and KPIs that will ensure the delivery of HR initiatives and service levels, while delivering what the business needs
- Appreciate the power of the Balanced Scorecard and other performance models and how to use them in your business
- Develop, through practical exercises, objectives and KPIs that are output and delivery focused
Continuing Professional Development (CPD)
Established in 1996, The CPD Certification Service is the independent CPD accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.
CPD is the term used to describe the learning activities professionals engage in to develop and enhance their abilities and keep skills and knowledge up to date. This course is an accredited Continuing Professional Development (CPD) training which means it meets CPD standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality.
Tom Raftery is the founder of a human capital consulting company – it’s all about people, using his extensive experience in HR strategy, processes and systems, organisational design, leadership, change management, and compensation and benefits.
Prior to this, he was VP HR for Arc International, the world’s largest glass and tableware manufacturer and was responsible for a workforce stretching from Japan to Africa, based in Dubai. Tom has over 30 years’ international HR experience and has spent over 18 years in the Middle East, including working at Board level with the Nazer Group in KSA and as a consultant with a local HR consultancy.
In addition, Tom was the head of HR for a major division of British Aerospace, and HR Manager for a subsidiary of Sedgwick Forbes based in Athens. Tom has extensive consulting experience gained working for Towers Watson, Meirc, Arthur Andersen and his own consulting company. This experience covers all aspects of HR, large change management projects, leadership development, and facilitation work with senior executives.
Tom’s mixture of senior line management and consulting experience has given him a wide range of methodologies and frameworks to call on as well as the experience of how to effectively implement them. In his recent line roles he has been heavily involved in developing incentive schemes, recruiting, performance management and talent management processes that actually work.
Tom is now focusing on human capital consulting, that involves listening to and understanding the client’s needs and then developing appropriate solutions, along with the business case. This ensures that the solution adds value to the business. He has launched Coaching for HR by HRTM to support HR professionals and Impact Role PlayTM utilising professional actors in the role play in training and assessment centers.
Tom has a degree in industrial sociology, an MBA from Warwick University and is a member of SHRM and CIPD. He has presented at various conferences in Europe and the Middle East and is an engaging facilitator and trainer.
Tom has been awarded the Human Resource Business Professional (HRBP®), a global, competency-based credential designed to validate professional-level core HR knowledge and skills.
Pricing excludes 5% VAT, which will be charged where applicable