Customer Service Excellence: Communication as your Access (Online Programmes) - Informa Connect Middle East
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Customer Service Excellence: Communication as your Access (Online Programmes) - Informa Connect Middle East
Home > Online Programmes > Marketing, Sales & Communications > Customer Service Excellence: Communication as your Access (Online Programmes)
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Customer Service Excellence: Communication as your Access (Online Programmes) Training Course | Marketing, Sales & Communications Training Course

Customer Service Excellence: Communication as your Access (Online Programmes)

07 November - 20 November 2021
Online Programmes

Level: Intermediate

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Course Director

Pam Jackson | Course Director

Pam Jackson

PhD CPHQ

Course Schedule
  • 07 Nov 2021 Online

Overview

Duration: 2-week online course | 2 hours per week

At the center of customer service excellence is the ability to provide what is needed and wanted by your customers. Customer service excellence can help your business thrive in many ways, like increasing sales; inspiring your customers to recommend your organization to others and comment and rate your company favorably; and it ultimately makes your customers even more likely to consistently repeat business with you.

In this course, you will not only learn what excellent customer service is but learn new, unique and amazing tools and frameworks, and how to shape your own customer services guidelines and also how to create strategies that fit perfectly to your business and customers. Addressing the pitfalls that could lead to poor customer service, reducing customer service stress, and practices for maintaining positive customer service attitudes are also covered in the course.

You will learn how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your communication, to ultimately deliver customer excellence consistently.

Who Should Attend

This course is ideal for people who already work with customer service, customer success, sales or general customer services and want to take their careers to the next level, and guarantee satisfied customers that consistently give positive feedback. This course will cover both face-to-face and virtual, such as telephone, email and help desk.

It also works for anyone who works as a coordinator, supervisor or manager of a customer service department, as it presents several techniques and concepts for leading customer service teams. This course is perfect for entire departments looking to get a competitive edge to expand their teams’ capacities to create remarkable customer service experience.

Benefits of Attending

  • The context for communication
  • The components of communication (Listening, Speaking, Non-verbal, Written, and Visual)The meaning of customer service excellence
  • The value of effective communication and cost of ineffective communication
  • Best practice techniques for customer service
  • Attentiveness in written communication to customers

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Customer Service Excellence: Communication as your Access (Online Programmes)