Service Design
Understand how to see services from a customer perspective
Get Your Certificate in Service Design
This training program helps you leverage methods of design thinking in order to produce new and compelling service and system designs.
Why Attend?
Service design is the discipline and process of designing and enhancing the end-to-end service experience for customers and employees. This training program helps you leverage methods of design thinking in order to produce new and compelling service and system designs. It serves as a foundation for thinking about the behavioural touchpoints a user may have with your company, and how those touchpoints can be better designed to support a more comprehensive and purposeful brand experience.
Benefits Of Attending
- Identify and employ service design techniques that explore the problem space by planning, facilitating, and analysing service design research.
- Translate user research into insights through the concept ideation, prioritisation, and representation of a service design solution.
- Apply critical analysis techniques to determine a suitable design concept for your service design problem.
- Develop and gain proficiency in creating mockups, wireframes, and prototypes.
Learning Objectives
- Develop an Adaptive Mindset
- Weave Ecosystems for Human Engagement
- Anticipate and Create Change
- Design for the Future
- Constantly Clarify and Communicate
Run this course in-house
For over 29 years, Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.
Bespoke training designed for your organisation only, combining traditional classroom setting, blended and online learning models
Is this course for you?
Who Should Attend
There are no prerequisites required for this course. It is specifically designed for students who want to learn the basics of Service Design concepts, frameworks and tools. It is ideal for: A range of learners who want a high-level overview of Service Design, from UX, Graphic or Industrial Designers, Product Leads, to Business Analysts or Product Managers. Anyone keen to learn more about Service Design for professional or personal development.
Course Information
2-WEEK ONLINE COURSE
Program level: Intermediate
Course Methodology
The training course is designed to be interactive and participatory and includes various learning tools to enable the participants to operate effectively and efficiently in a multifunctional environment. The course will use lectures and presentations, MURAL outbreak sessions (group exercises), experiential exposure to real-world problems, and policy choices confronting delegates
LEARN MORE ABOUT THIS TRAINING COURSE
Delivered by Frederik
Frederik Haentjens is a Human Capital & Organisational Transformation author, keynote speaker and executive with a focus on Organisation Design (OD), Design Thinking, Employee Experience, digital transformation, innovation, and disruption.
Run this course in-house
For over 29 years, Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement