Managers are Accountable for Results.
Managers who know how to influence people, can make things happen, and ensure the cooperation of others and maintain efficient and harmonious working relationships are key drivers in nay successful project. Failure to effectively and sensitively manage collaborations between several stakeholders with varying agenda’s will undoubtedly lead to the collapse of said project.
This course focuses on key relationship & communications skills, and provides techniques which will enhance the Project Manager’s ability to succeed in situations where clear direct lines of authority are absent.
Who Should Attend
This course is Indispensable to Senior Managers, Executives, Line Managers, Programme & Project Managers, Project Team Members and Consultants who seek to apply Effective Expectations & Conflict Management and Negotiation techniques in a multi-functional organisational environment, where direct line authority cannot be used.
Benefits of Attending
- How to engage stakeholders and manage their expectations, using key relationship management skills & techniques
- How to employ key communications skills needed to manage expectations in projects and succeed in conflict situations
- To build a comprehensive relationship map to establish widespread commitment
- The application of multiple communication techniques
- Powerful conflict management techniques
- The effective use of the influence model
- How to achieve Win/Win situations by the appropriate use of influence
Claude Maley is the Managing Director of Mit Consultants, a consultancy and education practice servicing international clients in management of change.
In a professional career spanning 40 years, Claude has held various management positions for international organisations and has held responsibility for a significant number of organisational initiatives. These have covered internal organisational missions and external commercial ventures, ranging in duration from one month to five years, and in budget from US$50k to US$500m. Claude has also participated in many assignments as leader of sub-systems and on numerous occasions as an external advisor to lead managers.
His functional management and consulting experience with major corporations (such as ABB, Alcatel, Areva, BP, Cadbury Schweppes, Cartier, Caterpillar, Cisco, Ericsson, GE, Hewlett- Packard, IMS International, Motorola, Organon, Overseas Containers Limited, Pechiney, Renault, and Siemens to name but a few) has spanned over four decades in engineering, production and manufacturing, pharmaceuticals, oil and gas, distribution, transportation, and marketing services sectors. This has exposed him to a variety of situations, which have all forged a deep understanding of the issues governing management in organisations.
Claude is a PMP® and professional speaker, instructor, lecturer, and trainer in topics ranging from general organisational, programme and project management, to sales and marketing, and leadership and motivation. In the practice of his consulting and education profession, he has worked with more than 80 different nationalities in more than 60 nations in all continents. Claude is fluent in English, French, Spanish and Italian.
Claude is author of the book Project Management Concepts, Methods and Techniques, as well as educational courses and papers on: business solutions; strategic and organisational goals; management of change by projects; organisational management and leadership.
He is also a member of the Project Management Institute and the International Project Management Association.
Pricing excludes 5% VAT, which will be charged where applicable