Operations Management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).
The overall aim of this course is to provide delegates with essentials of Operations Management in all sectors of the economy including: manufacturing, financial services, health services, government departments, etc. The course will allow delegates to explore key aspects of operations management and help them consider how they can improve their impact as an Operations Manager.
Who Should Attend
This course is not only for Operations Managers or Factory Managers who run operations; all managers in all sectors run some form of operation. For example:
- Managers in Finance Departments responsible for invoice processing and other financial transactions
- HR Managers involved in the recruitment process and if applicable, for the management of processes
- This operations management course is also designed for senior managers, middle managers, first line managers and supervisors in all sectors of the economy
Benefits of Attending
- Align operations management strategies with the organisation’s strategy (Operational Excellence)
- Align operations to meet the needs and expectations of the customer, both internal and external (Service Excellence)
- Demonstrate an ability to use a number of tools and techniques to improve the performance of key business processes (Process Excellence)
- Improve the effectiveness of Human Resource (Performance Excellence)
- Outline alternative organisational structures to deliver improved customer service whole delivering greater efficiencies (Organisational Excellence)
Continuing Professional Development (CPD)
Established in 1996, The CPD Certification Service is the independent CPD accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.
CPD is the term used to describe the learning activities professionals engage in to develop and enhance their abilities and keep skills and knowledge up to date. This course is an accredited Continuing Professional Development (CPD) training which means it meets CPD standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality.
Alan Power first entered operations management in 1989 when he was invited to set up a new, centralised mortgage operation for the UK's TSB Bank.
Alan had previously been Director of HR and Quality for Mortgage Express Ltd, where he had launched a successful quality management programme. It was the success of this programme that directly led to his appointment as General Manager of the new operating company, TSB Homeloans. The new company was set up with a strong focus on operational excellence, using tools and techniques that would today be recognised as Lean Thinking and Six Sigma and the approaches collectively known as Business Excellence.
Alan has been a visiting tutor at the University of Warwick (UK) where he lectured on operations management on a senior management MBA programme and at the University of Leicester (UK) where he lectured on Quality Management to students studying for a Masters degree in Quality Management.
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