Tom Raftery

Director

Tom Raftery has established a human capital consulting company – it’s all about people – based in Dubai, using his extensive experience in HR strategy, processes and systems, organisational design, leadership, change management, and compensation and benefits.

Prior to this, he was VP HR for Arc International, the world’s largest glass and tableware manufacturer and was responsible for a workforce stretching from Japan to Africa, based in Dubai. Tom has over 30 years’ international HR experience and has spent over 18 years in the Middle East, including working at Board level with the Nazer Group in KSA and as a consultant with a local HR consultancy.

Tom has a degree in industrial sociology, an MBA from Warwick University and is a member of SHRM and CIPD. He has presented at various conferences in Europe and the Middle East and is an engaging facilitator and trainer.

Tom has been awarded the Human Resource Business Professional (HRBP®), a global, competency-based credential designed to validate professional-level core HR knowledge and skills.

Jacqueline Klauer
Managing Director
FUTURE LINK Consulting Pty. Limited

Jacqueline Klauer is in international demand as a leadership expert and people development strategist. She is an outstanding, polished facilitator who is a long-standing Senior Associate with Informa. Having the experience of working in over 60 countries across the Americas, Africa, the Middle East, Asia and the South Pacific, Jacqueline has the enviable ability to provide focus to the most complicated of subjects and delivers training that is innovative, fun, and highly customised to organisations, business units and individuals.

With a background in both psychology and education, Jacqueline brings a sensitivity to the seminar environment rarely experienced by delegates, and her workshops are often described as the "best ever attended". She has an extensive background as an international corporate executive, enabling her to deeply understand, from a first-hand perspective, the challenges experienced by those individuals seeking to advance their skills and knowledge in global business.

Now Managing Director of her own consulting practice, Jacqueline has worked with clients in federal, state and local government, education, gas and oil, fast-moving consumer goods, banking, telecoms, tourism, healthcare and more. She divides her professional time between roles as a management consultant, speaker, facilitator, trainer, courseware developer and coach.

An award-winning author, Ms. Klauer has written courses that are now endorsed by ILM in the UK, the Chartered Management Institute in the UK, the Duke Corporate Education, and the Australian Institute of Management where she has been awarded a Fellowship. In addition to tertiary qualifications, she is accredited in the facilitation of proprietary human capability assessments including the testing of Emotional Intelligence (EI). Described by her clients as "professional, energetic, open, inspiring, engaging and empowering", Jacqueline makes learning fun and, importantly, helps delegates get "real-world" results.

Jacqueline is a member of the Society for Human Resource Management (SHRM) and has been awarded the Human Resource Business Professional (HRBP®) which is a global, competency-based credential that is designed to validate professional-level core HR knowledge and skills.

Robert Mosley
Global Remuneration Expert and HR Consultant Certified CIPD Trainer
CEO of Lemon Pip Consulting Limited (UK, Middle East and Asia)

Robert Mosley is widely recognised in many industries and many countries as one of the leading global experts on compensation and benefits, and is also a leading expert in the more general field of human resources and performance management. His main areas of expertise and specialism are in the fields of job analysis, job descriptions, job evaluation, grading schemes, pay structures, allowances, bonuses and incentives, industrial relations and collective agreements, e-HR systems, performance management, performance appraisals, and all issues on compensation and benefits globally, especially in the GCC and Asia having worked in these regions for over 30 years.

Robert was born and educated in London. He became a member of the Chartered Institute of Personnel and Development, UK and holds an FCIPD qualification.

He developed a detailed interest in C&B when he was employed by Hay Group as a Management Consultant in the UK and UAE from 1985-1990, during which time he became a recognised expert on HR issues in several industries, and did HR consulting work in over 20 countries, mainly in the areas of remuneration, and job evaluation and grading structures. He also developed a deep interest in the Middle East, and was the head of the Middle East practice with Hay Group in 1988-1990.

He then joined Emirates Group and Emirates Airline in Dubai, worked for 13 years from 1990-2003, and was promoted to SVP Human Resources with over 22,000 employees in 60 countries. Robert kept a detailed hands-on role on remuneration policies globally, and on all general HR policies and procedures. During his time in Dubai he was a founding member of the DHRF (Dubai HR Forum), and was instrumental in establishing professional HR practices in the GCC.

In 2003, Robert left Emirates Group to establish his own consulting business focusing on HR and C&B called Lemon Pip Consulting Limited, and over the past 12 years he has developed a very successful specialist consulting practice with over 400 clients. He has also completed a pair of two-year interim roles as VP Human Resources at Qatar Airways in Doha (2003-2005) and VP Global Reward at Travelport-Galileo in the UK (2007-2009).

In 2015, Robert became a "Certified Master Trainer" for CIPD specialising in training on all areas of remuneration and reward, and he also became a member of the "Global Reward Advisory Board" for CIPD in the UK. Robert is also currently a remuneration advisor to many Remuneration Committees (RemCo) in both the UK and GCC.