In today’s business climate, companies are striving for Business Excellence and even Customer Excellence. This means that your IT service has to support, and often even fuel, the required transformations of the business.
Unfortunately in practice, with a confusing array of IT best practices and frameworks, limited progress has been made in improving the contribution of IT services and their business alignment. Timeliness, fit- for-purpose, cost efficiency and transparency are still less than they should be.
Business managers are usually not too satisfied about IT performance or about IT transparency. Too often, this leads to adverse reactions such as improperly managed outsourcing actions. These may seem to reduce cost and improve delivery at first sight, but can easily worsen the situation, e.g. damage business flexibility and time to market, while only delivering sub-optimal cost benefits. Today’s businesses require a more practical, more effective and more aligned IT-improvement. IT itself needs to transform!
This course offers a proven approach by replacing the traditional IT process views by a new paradigm. You will be able to achieve a drastic re-alignment of your IT operations and the business will start to appreciate IT as a strategic partner, instead of just a support and a cost.
This Training Is About:
- Analysing your current position vis-à-vis your internal clients
- Analysing your current processes, throughout the completeInformation Value Chain (including IT governance, IT demand, IT supply)
- Collecting the most relevant facts on your performance
- Defining improvement requirements, with maximum effect
- Selecting best practices, from the confusingly available variety: COBIT, ITIL, PMP, Prince2, CMMi, SCRUM, etc.
- Planning practical, structural improvements
- Achieving quick wins, for immediate improvement of your relation with the business
- Influencing your internal clients (and your boss) to take up their own role in creating value-add
||Course Fee Before
20 November 2016
|Course Fee Before
25 December 2016
29 January – 2 February 2017
Course fees include documentation, luncheon and
refreshments. Delegates who attend all sessions will
receive a Certificate of Attendance.