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Certificate in Business Process Management & Improvement
شهادة في إدارة عمليات الأعمال وتحسينها
Manage business processes based on best practice to help your organisation develop and maintain a competitive advantage in local and international markets
7 – 10 August 2017
Venue TBC, Dubai, UAE
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"IIR Strikes again! Revolutionary concepts for those seeking radical change to ways of looking at business in today's information age. IIR great effort!"

Tariq Bashwari
Planning Analyst
Saudi Aramco

"This event provides the building blocks for becoming not only an effective worker, but also for developing into a genuine and sincere human being."

Cynthia Fernandes
Services and Travel Buyer
Masterfoods ME

"It is a life changing course that touches all aspects of one's life."

Mohammed Al-Fariss
Staff Projects Engineer

"An excellent course – adds real value to our experience."

Omar Jahameh
Finance Supervisor
Qatar Airways

".IIR is able to recognise and develop new trends. The delivery of innovative case studies adds tremendous value to conferences. This gives delegates the perfect balance between theory and practice. I believe in its formula."

Professor Robert Kaplan
Harvard University


Every marketplace is evolving and those organisations who are successfully operating today will face challenges tomorrow that could threaten their competitive advantage and make business very difficult. This course gives you the latest proven process engineering methodologies, tools and techniques, together with the skills and best practice needed, to successfully implement modern formal process management across your organisation which can help establish and maintain your competitiveness in the marketplace.

Throughout this course you will gain the knowledge and understanding required, and have the opportunity to practice key skills needed, to efficiently and effectively document and analyse processes and develop the business process focus required by all businesses today. This course covers both the essential key activities in successful modern process mapping, modelling and management together with the best practice and critical success factors for their introduction into any business.

سوف تكتسبون من خلال هذه الدورة المعرفة والمهارات المطلوبة لتوثيق وتحليل العمليات بفعّالية، كما ستتعرفون على مستويات وأنواع التجريد العملية والتقنيات المختلفة والأدوات المستخدمة في التخطيط للعمليات والنمذجة.

سوف تساعدكم هذه الدورة على رؤية العمليات من منظور جديد وستعرض لكم العناصر العملية التي تمثل المشاكل المحتملة وأسبابها الجذرية.

يشكل هذا المنظور كما الأدوات المستخدمة لإظهاره كافة أنواع الفرص لتطوير وتحسين وحتى تحويل العمليات بغية تنفيذ استراتيجية الشركة وتقديم ما يقدرّه العملاء حقًا.

Course Content

Business Process Management (BPM)

  • BPM Fundamentals
  • Process Maturity And BPM Lifecycle Management
  • Process Engineering
  • Process Mapping And Modelling

Day-To-Day Process Improvement

  • Whitespace – Mind The Gap
  • Where To Start
  • The Toolset Environment
  • Presenting And Validating Improvements

Customers And The Organisation

  • Performance Measurement
  • Modelling

Process Transformation

  • Understanding Transformation
  • Ensuring The Transformation Transforms
  • Discovering Transformation Opportunities
  • إدارة عمليات الأعمال: نبذة تاريخية ولمحة عامة
  • نضج الأعمال وإدارة دورة عمليات الأعمال
  • التخطيط للعمليات وتجريدات أخرى
  • إدارة الفراغ في الهيكل التنظيمي
  • تحسين اكتشاف الفرص
  • تحسين محاكاة الحلول والتحقق منها
  • تحول العمليات الى منظور خارجي
  • قياس وإدارة الأداء
  • منظار شامل للعملية (The End-To-End Process Perspective)
  • فهم المخاطر وأثرها على رضا العملاء
  • اكتشاف فرص تغيّر العمليات
  • تحوّل محاكاة الحلول والتحقق منها
Who Should Attend

Anyone responsible for, or involved, in improving organisational performance, or determining how their organisation gets things done, and anyone who needs the skills to manage and/or improve business processes will benefit from attending this course. Job titles include:

  • Business Process Analyst/Engineer/Designer/Architect
  • Business Process Manager/Consultant/Owner/Specialist/ Executive
  • Business Analyst
  • Business Systems Analyst/Manager
  • Quality Assurance Analyst/Manager
  • Enterprise Architect
  • Business Planner
  • Project Manager

تستهدف هذه الدورة أي شخص مسؤول عن تصميم كيفية إنجاز الأمور في الشركة وتشمل المسميات الوظيفية التالية:

  • محلل العمليات التجارية
  • مهندس العمليات التجارية
  • مصمم العمليات التجارية
  • المخطط للعمليات التجارية
  • مديرالعمليات التجارية
  • مستشار العمليات التجارية
  • مالك العمليات التجارية
  • محلل أنظمة الأعمال
  • محلل نظم الأعمال
  • محلل ومدير ضمان الجودة
  • مصمم المؤسسة
  • مخطط الأعمال
Benefits Of Attending
  • A thorough understanding of Business Process Management (BPM) and Business Process Improvement (BPI) concepts and processes
  • Excellent BPM and BPI foundations built on best practice
  • An understanding of how processes can deliver competitive advantage
  • The key steps and critical success factors for establishing a successful business process focus within your organisation
  1. فهم الفرق بين إدارة عمليات الأعمال التقليدية والشاملة
  2. تحديد وتوثيق العمليات الكاملة، وفهم العملية التجريدية لتحقيق أقصى فائدة تحليليّة
  3. اعتماد أسلوب تعامل استباقي للعمليات وذلك للاكتشاف الكامل للمشاكل المحتملة بدلا من الاستجابة فقط للقضايا السطحية
  4. تطوير فهم شامل للعمليات وتوثيقها
  5. وضع مقاييس للعمليات لقياس الأداء الفعال
  6. كسب أدوات تصميم عمليات فعالة لزيادة رضا العملاء

    Dubai, UAE

    Dubai, United Arab Emirates

    Dubai is a luxurious city destination offering a contrast of east meets west, where the traditional and modern blend in harmony. Dubai is one of seven emirates that belong to the United Arab Emirates located in the Middle East.

    Some fast facts about Dubai, UAE

    • About 80 airlines land daily at the Dubai International Airport.
    • English is spoken quite fluently even though Arabic is the official language
    • Dubai has the largest free trade zone in the Middle East
    • The currency used is UAE Dirham which is pegged to the US Dollar
    • The time zone is GMT +4
    • Friday most businesses stay closed as it is the day of Friday prayers (Jumu'ah)
    • In 2016 Ramadan will take place in June

Date Course Fee Before
29 May 2017
Course Fee Before
3 July 2017
Final Fee
7 – 10 August 2017
US$ 3,995 US$ 4,495 US$ 4,995

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and pass the final day examination will receive an Informa/GW Certificate of Completion.


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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