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Certificate in Business Process Management & Improvement (BPMI)
شهادة في إدارة عمليات الأعمال وتحسينها
A highly interactive, high-energy, practical training course explaining the value of Business Process Management and Improvement (BPMI) as a differentiator to your business
12 – 15 February 2018
Dusit Thani Hotel, Dubai, UAE
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"IIR Strikes again! Revolutionary concepts for those seeking radical change to ways of looking at business in today's information age. IIR great effort!"

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Saudi Aramco

"This event provides the building blocks for becoming not only an effective worker, but also for developing into a genuine and sincere human being."

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Qatar Airways

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Professor Robert Kaplan
Harvard University


To harness the work done and increase productivity in organisations, it is essential to understand how to manage business processes. This course explores the need for managing business processes and how process modelling, mapping and analysis are all parts of a larger framework for achieving higher quality through Business Process Management and Improvement. You will explore the essential steps to process mapping and the critical success factors of continuously improving your operations. The course provides a practical framework for you to understand and model business processes, and describes how to develop and continuously improve a variety of process types.

Business process modelling is mainly used to map a workflow so you can understand, analyse and make positive changes to that workflow or process. The usage of diagrams helps you to visualise this process and make better decisions. During this highly interactive, high-energy four-day course, you will acquire the knowledge and skills to accurately model business processes at both, the enterprise as well as detailed workflow levels.

The course also provides a step-by-step approach to effectively analyse processes to ensure that business process models accurately reflect reality and include stakeholder requirements. The concepts during the course are transferred by means of short, focused presentations which are joined with practical learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, participant discussion, facilitator interaction and case studies.

The concepts and content of this course are based on years of best practice gleaned from hands-on experience in Business Processes Management & Improvement (BPMI) within various industries and subject matter domains across commercial and public sectors. This course is your roadmap for developing your BPMI professional skills.

سوف تكتسبون من خلال هذه الدورة المعرفة والمهارات المطلوبة لتوثيق وتحليل العمليات بفعّالية، كما ستتعرفون على مستويات وأنواع التجريد العملية والتقنيات المختلفة والأدوات المستخدمة في التخطيط للعمليات والنمذجة.

سوف تساعدكم هذه الدورة على رؤية العمليات من منظور جديد وستعرض لكم العناصر العملية التي تمثل المشاكل المحتملة وأسبابها الجذرية.

يشكل هذا المنظور كما الأدوات المستخدمة لإظهاره كافة أنواع الفرص لتطوير وتحسين وحتى تحويل العمليات بغية تنفيذ استراتيجية الشركة وتقديم ما يقدرّه العملاء حقًا.

Course Content
  • The Need For Business Processes Management (BPM)
  • The Process Model
  • Techniques For Process Mapping
  • Refining Your Process Maps
  • Continuously Improving Your Business Processes
  • Six Sigma As A Process Improvement Tool
  • Implementing A Culture Of BPMI

  • إدارة عمليات الأعمال: نبذة تاريخية ولمحة عامة
  • نضج الأعمال وإدارة دورة عمليات الأعمال
  • التخطيط للعمليات وتجريدات أخرى
  • إدارة الفراغ في الهيكل التنظيمي
  • تحسين اكتشاف الفرص
  • تحسين محاكاة الحلول والتحقق منها
  • تحول العمليات الى منظور خارجي
  • قياس وإدارة الأداء
  • منظار شامل للعملية (The End-To-End Process Perspective)
  • فهم المخاطر وأثرها على رضا العملاء
  • اكتشاف فرص تغيّر العمليات
  • تحوّل محاكاة الحلول والتحقق منها
Who Should Attend

This course will benefit anyone who wishes to learn how to improve their organisation's performance through the tools and techniques of Business Processes Management & Improvement (BPMI). This course has no pre-requisites.

Some Job Titles Include:

  • Business Process Manager/Consultant/Owner/Specialist/Executive/Engineer/Designer
  • BPM Project Leader
  • Business Analyst
  • Business Systems Analyst/Manager
  • Quality Assurance Analyst/Specialist/Manager
  • Enterprise Architect
  • Business Planner
  • Project Manager

تستهدف هذه الدورة أي شخص مسؤول عن تصميم كيفية إنجاز الأمور في الشركة وتشمل المسميات الوظيفية التالية:

  • محلل العمليات التجارية
  • مهندس العمليات التجارية
  • مصمم العمليات التجارية
  • المخطط للعمليات التجارية
  • مديرالعمليات التجارية
  • مستشار العمليات التجارية
  • مالك العمليات التجارية
  • محلل أنظمة الأعمال
  • محلل نظم الأعمال
  • محلل ومدير ضمان الجودة
  • مصمم المؤسسة
  • مخطط الأعمال
Benefits Of Attending
  • Understand the value of Business Processes Management & Improvement (BPMI) and the main concepts of business process analysis, mapping and modelling
  • Produce business process models at the correct level of detail to aid the analysis, readability and understanding of organisational responsibilities
  • Learn the best practice techniques and methods to coherently map, accurately measure and thoroughly analyse business processes and work activities across your organisation
  • Suggest process improvements to run your organisation effectively, redesign improved processes, and deliver appropriate process and task documentation
  • Assess the potential reaction to changes in processes and manage these within your organisation
  1. فهم الفرق بين إدارة عمليات الأعمال التقليدية والشاملة
  2. تحديد وتوثيق العمليات الكاملة، وفهم العملية التجريدية لتحقيق أقصى فائدة تحليليّة
  3. اعتماد أسلوب تعامل استباقي للعمليات وذلك للاكتشاف الكامل للمشاكل المحتملة بدلا من الاستجابة فقط للقضايا السطحية
  4. تطوير فهم شامل للعمليات وتوثيقها
  5. وضع مقاييس للعمليات لقياس الأداء الفعال
  6. كسب أدوات تصميم عمليات فعالة لزيادة رضا العملاء

    Amin M. Issa

    Amin M. Issa is an accomplished senior professional with over 35 years of experience. He has held senior leadership positions like Quality Assurance and Processes Director, Head of Sales and Customer Relations, and Head of PMO and Transformation in international organisations like United Arab Shipping Company, Lloyds Register, and Orange Telecom Group. He possesses experience in diversified fields, including quality and business process management and improvement, design and execution of transformation programmes, customer relations, deployment of Balanced Scorecards, product and services launches, change management and improvement through Six Sigma, Sigma Lean and project management through leadership of the PMO Office and COPC deployment in customer service.

    Amin has a strong background in programme development and Business Processes Management and Improvement (BPMI) with an outstanding history of managing projects from initial conception, through development, to implementation. He is a Certified Surveyor/Industrial Inspector, Lead Auditor, Trainer, Six Sigma Project Manager, and a COPC Registered Coordinator.

    Amin has outstanding communication talent with proven abilities to build and lead highly efficient teams, train technical and non-technical personnel, and convey complex concepts in understandable terms.

    Below is a list of some of his professional certifications:

    • Certified Surveyor – Lloyds Register
    • Lead Quality Assurance Auditor and Trainer – Lloyds Register
    • Certified Lead Auditor for International Ship Management Standard – Lloyds Register
    • Certified Senior Examiner for the Excellence Programs – King Abdullah II award for excellence
    • Certified Six Sigma Green Belt and Black Belt – Orange Group
    • Certified COPC Practitioner – COPC Inc.
    • KPI Professional (KPI-P) – Balanced Scorecards Institute

    Dusit Thani Hotel

    Dubai, United Arab Emirates

    Dusit Thani Dubai

    Dusit Thani Dubai is an iconic 5-star luxury hotel that captures the essence of Thailand in the vibrant centre of this cosmopolitan city, the jewel of the UAE.

    The hotel is strategically located just five minutes from Dubai's main business hub, within walking distance from the nearest metro station and just 15 minutes from the airport. In addition, the world's tallest building, the Burj Khalifa, and the world's largest shopping mall, The Dubai Mall, are just a short walk from Dusit Thani.

    Dusit Thani Dubai
    133, Sheikh Zayed Road
    P.O. Box 23335 Dubai
    Dubai, United Arab Emirates

    Tel +971 (4) 343 3333
    Fax +971 (4) 343 4222



    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com


    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

Date Course Fee Before
4 Dec 2017
Course Fee Before
8 Jan 2018
Final Fee
12 – 15 February 2018
US$ 3,995 US$ 4,495 US$ 4,995

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and pass the final day examination will receive an Informa Certificate of Completion.

Pricing excludes 5% VAT, where applicable


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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