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IHLM Advanced Healthcare Quality Management Programme
The Middle East’s most comprehensive professional development programme for healthcare quality leaders and specialists
18 – 22 February 2018
Kempinski Hotel, Mall of the Emirates, Dubai, UAE
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"Ben explained every subject clearly and gave clear feedback for every question raised. I learned a lot of tools that will help me evaluate my team, organisation and programs."

Al Anoud Mohammed Al Thani
Manager Health Promotion
Supreme Council of Health, Qatar

"The trainer was more than amazing!"

Dalia Bahgat MN Hafez
Patient & Visitor Service Center Manager
Hamad Medical Corporation


Healthcare quality professionals devote their energies to delivering real and lasting improvements. As the importance of quality and accreditation grows throughout the Middle East so it is becoming more vital than ever that the region's quality leaders and specialists are able to meet the demands of their work and have a real impact on the quality of patient care.

The IHLM Advanced Quality Leadership Programme is the most comprehensive and interactive professional development programme presently available in the Middle East. Over five richly-packed days in Dubai, programme members will build advanced knowledge of the art, craft and science of healthcare quality leadership.

Highly practical and relevant, the programme demonstrates in detail, the tools and techniques with which healthcare quality can be transformed. The programme will give you actionable, practical skills acquired in a collaborative and immersive learning environment.


The programme is divided into five modules and includes detailed instruction in:

  • The Science Of Healthcare Quality Improvement – Review the models, concepts and theories that together comprise the emerging science of healthcare quality improvement.
  • Measurement For Improvement – Practice using advanced measurement and data analysis techniques to identify opportunities for improvement and see whether improvement efforts are actually working.
  • Solutions For Improvement – Solve quality problems, develop creative improvement ideas and design experiments to test them.
  • Leading Improvement – Learn how to coach effective improvement teams and lead successful improvement projects.
  • Implementing, Spreading And Sustaining Improvement – Manage the human dimensions of change to implement, spread and embed improvement in your healthcare organisation.
Who Should Attend

This programme has been designed for anyone who leads or manages quality improvements in healthcare and who wants to deepen or refresh their knowledge and maximise their impact. It will also benefit any healthcare professional or clinician (including physicians, nurses and allied health professionals) who is interested or involved in quality improvement activities – or who simply have a passion for healthcare quality!

It will be especially useful for:

  • Quality improvement specialists, advisers, and facilitators
  • Quality leaders, directors and managers
  • Quality inspectors and sur veyors from health ministries and authorities
  • Freelance healthcare quality consultants

Benefits Of Attending

As a result of this programme you will be able to:

  • Understand the models, concepts and theories that comprise the emerging science of quality improvement
  • Practice using measurement and data analysis techniques to identify opportunities for improvement
  • Solve quality problems, develop creative improvement ideas and design experiments to test them
  • Coach effective improvement teams and lead successful improvement projects
  • Implement, spread and embed improvement throughout your healthcare organisation
In Association With


    Based in Oxford, and with schools in both Singapore and Dubai, IHLM offer a comprehensive portfolio of inspiring programmes and empowering professional qualifications in healthcare leadership and management.

    Our broad range of open enrolment, diploma and customised programmes – delivered face-to-face and online – enable healthcare staff and executives to maximise their personal impact and transform the performance of their team, service or organisation.

    The IHLM experience is both stimulating and challenging – immersing participants in varied and interactive learning activities that combine cutting-edge theory with practical solutions. Whether you work in the boardroom or at the bedside, there is an IHLM programme that will help you achieve your ambitions.

Course Director

    Dr Sajith Pillai
    Healthcare Quality Professional

    Sajith Pillai has over a decade's experience of planning and implementing quality improvement initiatives and, of both, leading and coaching improvement teams.

    After gaining his MBBS from Grant Medical College in Mumbai, and his MHA from the University of Pittsburgh in the USA, Sajith was a management resident with Gateway Health Plan, a managed care organisation in Pennsylvania, and a quality improvement specialist with the University of Pittsburgh where he worked on projects that contributed to reducing maternal depression, low birth weight and prematurity in low-income pregnant women.

    Since 2011, Sajith has been a healthcare quality professional with Hamad Medical Corporation in Qatar, where he plans and implements quality improvement initiatives, leads and coaches improvement teams, and conducts lectures and training workshops for frontline healthcare staff.

    Sajith is a recipient of an Institute of Healthcare Improvement Quality Improvement and Patient Safety Fellowship and a credentialed clinical microsystems coach with the Dartmouth Microsystems Academy.

    Benedict Stanberry
    IHLM, Oxford, UK

    Benedict Stanberry is a British consultant and academic who researches, writes, teaches, coaches and consults around the world on the subjects of healthcare strategy, management and leadership.

    Ben began his career as a medical lawyer and became a healthcare management consultant in 2001. Shortly afterwards he was diagnosed with advanced colorectal cancer, from which he was given only a 30 percent chance of survival. Upon his recovery he served as the interim chief executive of a Brussels-based healthcare NGO and as an elected politician in south-west London, where his responsibilities included overview and scrutiny of healthcare services. From 2006 to 2009, as a director of a private healthcare company, Ben helped establish a new model of cancer care for the south of England.

    Ben is presently the Principal of IHLM in Oxford and – together with his faculty colleagues – works with healthcare managers and leaders in both the public and private sectors in the UK, Middle East, Africa, Asia and Australia.

Venue and Accommodation

    Kempinski Hotel, Mall of the Emirates

    Dubai, United Arab Emirates

    Kempinski Hotel Mall of the Emirates

    Celebrate the 10 year anniversary of Kempinski Hotel Mall of the Emirates which is connected to the award winning Mall of the Emirates, retailing 560 prestigious brands, a 24 screen multiplex cinema and the region's largest indoor ski slope and snow park.

    With 393 rooms and suites, including 20 stunning Aspen Chalets, we boast some of the most unique and modern accommodations. All rooms are well equipped with the state of the art technology for your comfort.

    A destination guaranteed to create memorable moments for business or leisure travelers; we welcome you to a five star luxury retreat.

    Kempinski Hotel Mall of the Emirates Dubai
    Sheikh Zayed Road, Al Barsha
    P.O. Box 120679
    Dubai, United Arab Emirates

    Tel +971 4 341 0000
    Fax +971 4 341 2327



    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com


    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

Course Fees
Date Course Fee Before
10 December 2017
Course Fee Before
14 January 2018
Final Fee
18 – 22 February 2018
US$ 4,495 US$ 4,995 US$ 5,495
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

Pricing excludes 5% VAT, where applicable


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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