IHLM Professional Certificate in Healthcare Operations & Productivity Management is part of the Knowledge & Networking Division of Informa PLC
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IHLM Professional Certificate in
Healthcare Operations & Productivity Management
Transform The Productivity, Profitability And Performance Of Your Healthcare Organisation
22 – 26 October 2017
Kempinski Hotel, Mall of the Emirates, Dubai, UAE
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Growing and aging populations, the increasing prevalence of chronic diseases and a heightened focus on quality, safety and patient satisfaction are all leading to rising healthcare costs and placing ever greater pressure on healthcare staff and facilities. Today, more than ever, there's an urgent need for hospitals and clinics to use their resources in the most efficient ways possible if they are to minimise unnecessar y waits and delays and maximize their financial sustainability or profitability.

This programme, the only one of its kind in the region, provides participants with practical operations management tools, techniques and strategies with which they can reduce their hospital or clinic's operating costs, increase efficiency and improve productivity without compromising the quality or safety of patient care.

  • Module 1: An Introduction to Healthcare Operations Management
  • Module 2: Matching Capacity and Demand
  • Module 3: Optimising Purchasing and Supply Networks
  • Module 4: Using Technology to Transform Operations
  • Module 5: Developing Operations and Improving Productivity
Who Should Attend

This course will benefit anyone, whether they have a clinical or an administrative background, who leads or manages healthcare services or who is responsible for making their facility or unit more efficient, productive and cost effective. Previous programme participants have included:

  • Chief Medical Officers
  • Chief Operating Officers
  • Chief Nursing Officers
  • Chief Organisational Development Officers
  • Heads and Chairs of Clinical Departments
  • Hospital and Medical Directors
  • Operations Directors and Managers
  • Nursing Directors and Managers
  • Administrative Directors, Executive Directors and their assistants/deputies
  • Directors of Bed Management and Patient Flow
  • Quality Improvement Managers
  • Strategic Analysts, Managers and Consultants
Benefits Of Attending
  • Understand why effective operations management is fundamental to the success of a healthcare organisation
  • Learn how to eliminate queues and waits by fully utilising facilities, equipment and staff
  • Minimise unnecessary spending through better management of suppliers and inventories
  • Discover the technologies that are transforming the quality and safety of patient care
  • Measure the productivity of your healthcare organisation and begin a productivity improvement project
In Association With


    Based in Oxford, and with schools in both Singapore and Dubai, IHLM offer a comprehensive portfolio of inspiring programmes and empowering professional qualifications in healthcare leadership and management.

    Our broad range of open enrolment, diploma and customised programmes – delivered face-to-face and online – enable healthcare staff and executives to maximise their personal impact and transform the performance of their team, service or organisation.

    The IHLM experience is both stimulating and challenging – immersing participants in varied and interactive learning activities that combine cutting-edge theory with practical solutions. Whether you work in the boardroom or at the bedside, there is an IHLM programme that will help you achieve your ambitions.

    Continuing Professional Development with IHLM

    Continuing Professional Development (CPD) is the term used to describe the learning activities healthcare professionals, teams and organisations engage in to develop and enhance their skills, knowledge and abilities. All IHLM programmes are accredited by the UK CPD Certification Service – your guarantee that their learning value has been independently scrutinised to assure integrity and quality.

Course Director

    Benedict Stanberry
    IHLM, Oxford, UK

    Benedict Stanberry is a British consultant and academic who researches, writes, teaches, coaches and consults around the world on the subjects of healthcare strategy, management and leadership.

    Ben began his career as a medical lawyer and became a healthcare management consultant in 2001. Shortly afterwards he was diagnosed with advanced colorectal cancer, from which he was given only a 30 percent chance of survival. Upon his recovery he served as the interim chief executive of a Brussels-based healthcare NGO and as an elected politician in south-west London, where his responsibilities included overview and scrutiny of healthcare services. From 2006 to 2009, as a director of a private healthcare company, Ben helped establish a new model of cancer care for the south of England.

    Ben is presently the Principal of IHLM in Oxford and – together with his faculty colleagues – works with healthcare managers and leaders in both the public and private sectors in the UK, Middle East, Africa, Asia and Australia.

Venue and Accommodation

    Kempinski Hotel, Mall of the Emirates

    Dubai, United Arab Emirates

    Kempinski Hotel Mall of the Emirates

    Celebrate the 10 year anniversary of Kempinski Hotel Mall of the Emirates which is connected to the award winning Mall of the Emirates, retailing 560 prestigious brands, a 24 screen multiplex cinema and the region's largest indoor ski slope and snow park.

    With 393 rooms and suites, including 20 stunning Aspen Chalets, we boast some of the most unique and modern accommodations. All rooms are well equipped with the state of the art technology for your comfort.

    A destination guaranteed to create memorable moments for business or leisure travelers; we welcome you to a five star luxury retreat.

    Kempinski Hotel Mall of the Emirates Dubai
    Sheikh Zayed Road, Al Barsha
    P.O. Box 120679
    Dubai, United Arab Emirates

    Tel +971 4 341 0000
    Fax +971 4 341 2327



    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com


    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

Course Fees
Date Course Fee Before
21 August 2017
Course Fee Before
11 September 2017
Final Course Fee
22 – 26 October 2017
US$ 4,495 US$ 4,995 US$ 5,495
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

Pricing excludes 5% VAT, where applicable


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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