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Certificate in Leadership Effectiveness for Managers
شهادة للمدراء في فعالية القيادة
Adopt Strategies To Create And Maintain High Performance Teams, Embrace Change, And Manage Conflict Effectively
18 – 22 March 2018 | Kempinski Hotel, Mall of the Emirates, Dubai, UAE
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"IIR (Informa) Strikes again! Revolutionary concepts for those seeking radical change to ways of looking at business in today's information age. IIR (Informa) great effort!"

Tariq Bashwari
Planning Analyst
Saudi Aramco

"This event provides the building blocks for becoming not only an effective worker, but also for developing into a genuine and sincere human being."

Cynthia Fernandes
Services and Travel Buyer
Masterfoods ME

"It is a life changing course that touches all aspects of one's life."

Mohammed Al-Fariss
Staff Projects Engineer

"An excellent course – adds real value to our experience."

Omar Jahameh
Finance Supervisor
Qatar Airways

"IIR (Informa) is able to recognise and develop new trends. The delivery of innovative case studies adds tremendous value to conferences. This gives delegates the perfect balance between theory and practice. I believe in its formula."

Professor Robert Kaplan
Harvard University


The course will focus on supervision and management skills – from self-management to recruitment, performance management, effective communication, the basics of project management and finance, building effective teams, strategic customer service and conflict resolution. It is a course dedicated to building a solid foundation for your development and equipping you with tools and techniques to supervise and manage your team effectively and thus contributing to your organisation’s goals.

تركز هذه الدورة على مهارات الإشراف والإدارة من الإدارة الذاتية إلى التوظيف وإدارة الأداء والإتصالات الفعّالة وأساسيات إدارة المشاريع والتمويل وبناء الفرق الفعالة وخدمة العملاء الإستراتيجية وحل النزاعات.

إنها دورة مكرّسة لبناء قاعدة لتطويركم وتجهيزكم بالأدوات والتقنيات اللازمة لمراقبة وإدارة فريق العمل لديكم بشكل فعّال وبالتالي المساهمة في تحقيق أهداف الشركة.


• Knowing yourself
• Managerial leadership
• Recruitment, selection and retention
• Effective communication –Is it just “common sense”?
• Performance management
• Building effective high performance teams
• Introduction to project management
• Introduction to financial management
• Managing in a customer-centric organisation
• Problem-solving and decision-making
• Change management
• Conflict resolution
• Action planning

  • المعرفة الذاتية
  • القيادة الإدارية
  • التوظيف والإختيار والإستبقاء
  • الإتصالات الفعّالة: هل هي مجرد "فطرة"؟
  • إدارة الأداء
  • بناء فرق عمل عالية الأداء الفعالة
  • مقدمة إلى إدارة المشاريع
  • مقدمة إلى الإدارة المالية
  • إدارة الشركات المرتكزة على العملاء
  • حل النزاعات واتخاذ القرارات
  • إدارة التغيير
  • حل النزاعات
  • التخطيط لاتخاذ الإجراءات المناسبة
Who Should Attend
  • Line Managers
  • Supervisors
  • Team Leaders
  • Project Leaders
  • Shift Leaders
  • Trainee Managers
  • Assistant Managers
  • Individuals making the transition into management roles
  • Plus any executives without formal management training

المدراء المباشرون والمشرفون وقادة الفرق والمشاريع وقادة التحول والمدراء المتدربون والمساعدون التنفيذيون للمدراء وأي تنفيذي لم يتلقى تدريبًا رسميًا عن الإدارة.

Benefits Of Attending
For The Manager
  1. Recognise, harness, direct and develop your skills to successfully establish the groundwork for you to take on future middle and senior management roles
  2. Learn about yourself, how you interact with and manage others, and gain a broad perspective of the imperatives of your organisation
  3. Discover how to step up to the next challenge in a positive, proactive way

For The Organisation
  1. Shape emerging talent into excellent key managers for the future
  2. Build your managers' management and leadership skills and expertise to take them to the pinnacle of their careers

بالنسبة للمدير

  • تحديد وتسخير وتوجيه وتطوير المهارات لإنشاء أساس ناجح يسمح بتولي أدوار الإدارة المتوسطة والعليا
  • التعرف على الذات وعلى كيفية التفاعل مع الآخرين وإدارتهم واكتساب نظرة شاملة لضرورات الشركة
  • اكتشاف كيفية الإنتقال إلى التحدي التالي بطريقة إيجابية واستباقية

بالنسبة للشركة

  • تحديد شكل المواهب الناشئة ليصبحوا مدراء ممتازين في المستقبل
  • بناء المهارات القياديّة والإداريّة للمدراء وتزويدهم بالخبرة لنقلهم إلى قمة حياتهم المهنية
Course Director

    Jacqueline Klauer
    Managing Director
    FUTURE LINK Consulting Pty. Limited

    Jacqueline Klauer is in international demand as a leadership expert and people development strategist. She is an outstanding, polished facilitator who is a long-standing Senior Associate with Informa. Having the experience of working in over 60 countries across the Americas, Africa, the Middle East, Asia and the South Pacific, Jacqueline has the enviable ability to provide focus to the most complicated of subjects and delivers training that is innovative, fun, and highly customised to organisations, business units and individuals.

    With a background in both psychology and education, Jacqueline brings a sensitivity to the seminar environment rarely experienced by delegates, and her workshops are often described as the "best ever attended". She has an extensive background as an international corporate executive, enabling her to deeply understand, from a first-hand perspective, the challenges experienced by those individuals seeking to advance their skills and knowledge in global business.

    Now Managing Director of her own consulting practice, Jacqueline has worked with clients in federal, state and local government, education, gas and oil, fast-moving consumer goods, banking, telecoms, tourism, healthcare and more. She divides her professional time between roles as a management consultant, speaker, facilitator, trainer, courseware developer and coach.

    An award-winning author, Ms. Klauer has written courses that are now endorsed by ILM in the UK, the Chartered Management Institute in the UK, and the Australian Institute of Management where she has been awarded a Fellowship. In addition to tertiary qualifications, she is accredited in the facilitation of proprietary human capability assessments including the testing of Emotional Intelligence (EI). Described by her clients as "professional, energetic, open, inspiring, engaging and empowering", Jacqueline makes learning fun and, importantly, helps delegates get "real-world" results.

    Jacqueline is a member of the Society for Human Resource Management (SHRM) and has been awarded the Human Resource Business Professional (HRBP®) which is a global, competency-based credential that is designed to validate professional-level core HR knowledge and skills.

Venue and Accommodation

    Kempinski Hotel, Mall of the Emirates

    Dubai, United Arab Emirates

    Kempinski Hotel Mall of the Emirates

    Celebrate the 10 year anniversary of Kempinski Hotel Mall of the Emirates which is connected to the award winning Mall of the Emirates, retailing 560 prestigious brands, a 24 screen multiplex cinema and the region's largest indoor ski slope and snow park.

    With 393 rooms and suites, including 20 stunning Aspen Chalets, we boast some of the most unique and modern accommodations. All rooms are well equipped with the state of the art technology for your comfort.

    A destination guaranteed to create memorable moments for business or leisure travelers; we welcome you to a five star luxury retreat.

    Kempinski Hotel Mall of the Emirates Dubai
    Sheikh Zayed Road, Al Barsha
    P.O. Box 120679
    Dubai, United Arab Emirates

    Tel +971 4 341 0000
    Fax +971 4 341 2327



    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com


    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

Course Fees
Date Course Fee Before
7 January 2018
Course Fee Before
11 February 2018
Final Fee
18 – 22 March 2018
US$ 4,495 US$ 4,995 US$ 5,495
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an Informa Certificate of Completion.

Pricing excludes 5% VAT, where applicable


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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