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Certificate in Leadership Effectiveness for Managers
شهادة للمدراء في فعالية القيادة
Adopt Strategies To Create And Maintain High Performance Teams, Embrace Change, And Manage Conflict Effectively
15 – 19 October 2017
Venue TBC, Dubai, UAE
3 – 7 December 2017
Venue TBC, Dubai, UAE
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"IIR (Informa) Strikes again! Revolutionary concepts for those seeking radical change to ways of looking at business in today's information age. IIR (Informa) great effort!"

Tariq Bashwari
Planning Analyst
Saudi Aramco

"This event provides the building blocks for becoming not only an effective worker, but also for developing into a genuine and sincere human being."

Cynthia Fernandes
Services and Travel Buyer
Masterfoods ME

"It is a life changing course that touches all aspects of one's life."

Mohammed Al-Fariss
Staff Projects Engineer

"An excellent course – adds real value to our experience."

Omar Jahameh
Finance Supervisor
Qatar Airways

"IIR (Informa) is able to recognise and develop new trends. The delivery of innovative case studies adds tremendous value to conferences. This gives delegates the perfect balance between theory and practice. I believe in its formula."

Professor Robert Kaplan
Harvard University


The course will focus on supervision and management skills – from self-management to recruitment, performance management, effective communication, the basics of project management and finance, building effective teams, strategic customer service and conflict resolution. It is a course dedicated to building a solid foundation for your development and equipping you with tools and techniques to supervise and manage your team effectively and thus contributing to your organisation’s goals.

تركز هذه الدورة على مهارات الإشراف والإدارة من الإدارة الذاتية إلى التوظيف وإدارة الأداء والإتصالات الفعّالة وأساسيات إدارة المشاريع والتمويل وبناء الفرق الفعالة وخدمة العملاء الإستراتيجية وحل النزاعات.

إنها دورة مكرّسة لبناء قاعدة لتطويركم وتجهيزكم بالأدوات والتقنيات اللازمة لمراقبة وإدارة فريق العمل لديكم بشكل فعّال وبالتالي المساهمة في تحقيق أهداف الشركة.


• Knowing yourself
• Managerial leadership
• Recruitment, selection and retention
• Effective communication –Is it just “common sense”?
• Performance management
• Building effective high performance teams
• Introduction to project management
• Introduction to financial management
• Managing in a customer-centric organisation
• Problem-solving and decision-making
• Change management
• Conflict resolution
• Action planning

  • المعرفة الذاتية
  • القيادة الإدارية
  • التوظيف والإختيار والإستبقاء
  • الإتصالات الفعّالة: هل هي مجرد "فطرة"؟
  • إدارة الأداء
  • بناء فرق عمل عالية الأداء الفعالة
  • مقدمة إلى إدارة المشاريع
  • مقدمة إلى الإدارة المالية
  • إدارة الشركات المرتكزة على العملاء
  • حل النزاعات واتخاذ القرارات
  • إدارة التغيير
  • حل النزاعات
  • التخطيط لاتخاذ الإجراءات المناسبة
Who Should Attend
  • Line Managers
  • Supervisors
  • Team Leaders
  • Project Leaders
  • Shift Leaders
  • Trainee Managers
  • Assistant Managers
  • Individuals making the transition into management roles
  • Plus any executives without formal management training

المدراء المباشرون والمشرفون وقادة الفرق والمشاريع وقادة التحول والمدراء المتدربون والمساعدون التنفيذيون للمدراء وأي تنفيذي لم يتلقى تدريبًا رسميًا عن الإدارة.

Benefits Of Attending
For The Manager
  1. Recognise, harness, direct and develop your skills to successfully establish the groundwork for you to take on future middle and senior management roles
  2. Learn about yourself, how you interact with and manage others, and gain a broad perspective of the imperatives of your organisation
  3. Discover how to step up to the next challenge in a positive, proactive way

For The Organisation
  1. Shape emerging talent into excellent key managers for the future
  2. Build your managers' management and leadership skills and expertise to take them to the pinnacle of their careers

بالنسبة للمدير

  • تحديد وتسخير وتوجيه وتطوير المهارات لإنشاء أساس ناجح يسمح بتولي أدوار الإدارة المتوسطة والعليا
  • التعرف على الذات وعلى كيفية التفاعل مع الآخرين وإدارتهم واكتساب نظرة شاملة لضرورات الشركة
  • اكتشاف كيفية الإنتقال إلى التحدي التالي بطريقة إيجابية واستباقية

بالنسبة للشركة

  • تحديد شكل المواهب الناشئة ليصبحوا مدراء ممتازين في المستقبل
  • بناء المهارات القياديّة والإداريّة للمدراء وتزويدهم بالخبرة لنقلهم إلى قمة حياتهم المهنية
In Association With

    The George Washington University (GWU)

    The George Washington University School of Business is dedicated to excellence in its teaching and research about management within the United States and internationally. The school has a 75-year history of preparing men and women for leadership in both the private and public sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the US and around the world. For further information on George Washington University School of Business, please visit their website www.sbpm.gwu.edu

    As Informa Middle East's academic partner, GW reviews a selected range Informa business and finance certificate courses and programmes. Delegates successfully completing these courses receive an Informa/GW Certificate of Completion. GW is also our academic partner for TwentyEighty formerly ESI) courses.

Course Director

    Jacqueline Klauer
    Managing Director
    FUTURE LINK Consulting Pty. Limited

    Jacqueline Klauer is in international demand as a leadership expert and people development strategist. She is an outstanding, polished facilitator who is a long-standing Senior Associate with Informa. Having the experience of working in over 60 countries across the Americas, Africa, the Middle East, Asia and the South Pacific, Jacqueline has the enviable ability to provide focus to the most complicated of subjects and delivers training that is innovative, fun, and highly customised to organisations, business units and individuals.

    With a background in both psychology and education, Jacqueline brings a sensitivity to the seminar environment rarely experienced by delegates, and her workshops are often described as the "best ever attended". She has an extensive background as an international corporate executive, enabling her to deeply understand, from a first-hand perspective, the challenges experienced by those individuals seeking to advance their skills and knowledge in global business.

    Now Managing Director of her own consulting practice, Jacqueline has worked with clients in federal, state and local government, education, gas and oil, fast-moving consumer goods, banking, telecoms, tourism, healthcare and more. She divides her professional time between roles as a management consultant, speaker, facilitator, trainer, courseware developer and coach.

    An award-winning author, Ms. Klauer has written courses that are now endorsed by ILM in the UK, the Chartered Management Institute in the UK, the George Washington University, and the Australian Institute of Management where she has been awarded a Fellowship. In addition to tertiary qualifications, she is accredited in the facilitation of proprietary human capability assessments including the testing of Emotional Intelligence (EI). Described by her clients as "professional, energetic, open, inspiring, engaging and empowering", Jacqueline makes learning fun and, importantly, helps delegates get "real-world" results.

    Jacqueline is a member of the Society for Human Resource Management (SHRM) and has been awarded the Human Resource Business Professional (HRBP®) which is a global, competency-based credential that is designed to validate professional-level core HR knowledge and skills.

Venue and Accommodation

    Dubai, UAE

    Dubai, United Arab Emirates

    Dubai is a luxurious city destination offering a contrast of east meets west, where the traditional and modern blend in harmony. Dubai is one of seven emirates that belong to the United Arab Emirates located in the Middle East.

    Some fast facts about Dubai, UAE

    • About 80 airlines land daily at the Dubai International Airport.
    • English is spoken quite fluently even though Arabic is the official language
    • Dubai has the largest free trade zone in the Middle East
    • The currency used is UAE Dirham which is pegged to the US Dollar
    • The time zone is GMT +4
    • Friday most businesses stay closed as it is the day of Friday prayers (Jumu'ah)
    • In 2016 Ramadan will take place in June

Course Fees
Date Course Fee Before
6 August 2017
Course Fee Before
10 September 2017
Final Fee
15 – 19 October 2017
US$ 4,495 US$ 4,995 US$ 5,495
Date Course Fee Before
24 September 2017
Course Fee Before
29 October 2017
Final Fee
3 – 7 December 2017
US$ 4,495 US$ 4,995 US$ 5,495
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an Informa/GW Certificate of Completion.


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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