Certificate in Essential Business Process Analysis, Mapping and Modelling is part of the Knowledge & Networking Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.
Certificate in Essential Business Process Analysis, Mapping and Modelling
شهادة في تحليل عمليات الأعمال وتصميمها ونمذجتها
Clearly Defined Business Processes, Their Continuous Improvement And Synchronised Evolution Are Key Elements For Success
29 January – 2 February 2017
The Address Hotel, Dubai Marina, Dubai, UAE
Download Brochure

Need help in getting approvals? Download our convince your boss letter template

Download Convince Your Boss Letter Template
Call Me Back

"IIR (Informa) Strikes again! Revolutionary concepts for those seeking radical change to ways of looking at business in today's information age. IIR (Informa) great effort!"

Tariq Bashwari
Planning Analyst
Saudi Aramco

"This event provides the building blocks for becoming not only an effective worker, but also for developing into a genuine and sincere human being."

Cynthia Fernandes
Services and Travel Buyer
Masterfoods ME

"It is a life changing course that touches all aspects of one's life."

Mohammed Al-Fariss
Staff Projects Engineer

"An excellent course – adds real value to our experience."

Omar Jahameh
Finance Supervisor
Qatar Airways

"IIR (Informa) is able to recognise and develop new trends. The delivery of innovative case studies adds tremendous value to conferences. This gives delegates the perfect balance between theory and practice. I believe in its formula."

Professor Robert Kaplan
Harvard University


This course provides clarity on the fundamental knowledge for creating positive change in your organisation. It provides you with the essential knowledge required to meet your career knowledge and skill objectives in the confusing world of Business Process Management (BPM). This course is square aligned with the Association of Business Process Management Professionals' Common Body of Knowledge (ABPMP BPM CBOK), and details the knowledge required to effectively document and analyse processes. This course also discusses the effective methods for implementing and managing change. You will leave with the confidence to effectively and professionally practice the essential objectives of BPM

توضح هذه الدورة المعرفة الأساسية اللازمة لخلق تغيير إيجابي في الشركات الخاصة بكم. فهي توفر لكم المعرفة الأساسية المطلوبة لتلبية أهداف المعرفة والمهارات المهنية في عالم إدارة عمليات الأعمال المربك (BPM).

تنسجم هذه الدورة مع مفهوم معرفة ودليل جمعية محترفي إدارة عمليات الأعمال (ABPMP BPM CBOK) كما تزود تفاصيل المعرفة المطلوبة لتوثيق وتحليل العمليات على نحو فعال.

كما تتناول هذه الدورة الطرق الفعالة لتنفيذ وإدارة التغيير وسوف يغادر المشاركون فيها واثقين من قدرتهم على تحقيق الأهداف الأساسية لإدارة عمليات الأعمال. 

  • Foundations of BPM and guide to the CBOK
  • BPM: an overview
  • BPM and the CBOK: a guided tour
  • Business process management
  • BPM core concepts
  • BPM lifecycle management
  • Process maturity, technology, and executive sponsorship
  • Process mapping and modelling approaches and methods
  • Mapping and modelling techniques and tools
  • Process analysis
  • Rationale and preparations for process analysis
  • Performing the analysis
  • Business rules and completing the analysis
  • Process design
  • Prerequisites for effective design
  • Designing a set of possibilities
  • Change management and model simulation
  • أسس إدارة عمليات الأعمال ودليل إلى CBOK
  • لمحة عامة عن إدارة عمليات الأعمال
  • جولة تتناول إدارة عمليات الأعمال و CBOK
  • إدارة عمليات الأعمال
  • المفاهيم الأساسية لإدارة عمليات الأعمال
  • دورة حياة إدارة عمليات الأعمال
  • عملية النضج والتكنولوجيا والرعاية التنفيذية
  • أساليب ومناهج عملية التخطيط والنمذجة
  • التقنيات والأدوات الخاصة بالتخطيط والنمذجة
  • تحليل العمليات
  • الأساس المنطقي والإستعدادات لعملية التحليل
  • إجراء التحليل
  • قواعد العمل وإنجاز التحليل
  • تصميم العمليات
  • المتطلبات الأساسية لتصميم فعال
  • تصميم مجموعة من الإحتمالات
  • إدارة التغيير والنمذجة  
Who Should Attend

Anyone who is responsible for how an organisation gets things done will benefit from attending this course. Some job titles include:

  • Business Process Analyst
  • Business Process Engineer
  • Business Process Designer
  • Business Process Architect
  • Business Process Manager
  • Business Process Consultant
  • Business Process Owner
  • Business Analyst
  • Business Systems Analyst
  • Manager or Director of Business Performance Improvement
  • Manager or Director of Business Process Innovation
  • Process Owner
  • Process Officer
  • Quality Assurance Analysts and Manager
  • Enterprise Architect
  • Business Planner

سوف يستفيد من هذه الدورة أي شخص مسؤول عن تنظيم الأمور في الشركة ونذكر منهم:

  • محلل العمليات التجارية
  • مهندس العمليات التجارية
  • مصمم العمليات التجارية
  • مدير العمليات التجارية
  • مستشار العمليات التجارية
  • مالك العمليات التجارية
  • محلل الأعمال
  • محلل نظم الأعمال
  • المدير أو المسؤول عن تحسين أداء الأعمال
  • المدير أو المسؤول عن الإبتكار في العمليات التجارية
  • مالك العملية
  • الموظف
  • المدير أو المحلل في مجال ضمان الجودة
  • مصمم الشركة
  • المسؤول عن تخطيط الأعمال
Benefits Of Attending

1. Understand the evolution of BPM: the methods and frameworks, the vital link between BPM and organisational effectiveness
2. Learn to identify, document, map and/or model processes
3. Effectively analyse processes to develop comprehensive process understanding and documentation

  • فهم تطور إدارة عمليات الأعمال: الأساليب وأطر العمل والرابط الحيوي بين إدارة عملية الأعمال وفعالية الشركة
  • تعلم كيفية تحديد وتوثيق والتخطيط لنمذجة العمليات
  • عمليات التحليل الفعال لتطوير فهم العمليات وتوثيقها
In Association With

    The George Washington University (GWU)

    The George Washington University School of Business is dedicated to excellence in its teaching and research about management within the United States and internationally. The school has a 75-year history of preparing men and women for leadership in both the private and public sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the US and around the world. For further information on George Washington University School of Business, please visit their website www.sbpm.gwu.edu

    As Informa Middle East's academic partner, GW reviews a selected range Informa business and finance certificate courses and programmes. Delegates successfully completing these courses receive an Informa/GW Certificate of Completion. GW is also our academic partner for TwentyEighty formerly ESI) courses.

Course Director

    Ing. Joseph Micallef

    Ing. Joseph Micallef is COO at BEAT, an organisation that supports clients in optimising performance through strategic and operational reviews, whilst priding itself on its strong implementation expertise in Business Process Transformation, Change Management, Project Management and Project Commercialisation Solutions, in the public and private sectors, both in its base location Malta, and overseas. Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities, and customer-centric, high-quality performance through business excellence processes.

    His career, originating in manufacturing, involved his engagement along a very broad spectrum of industrial processes, which later expanded to encompass the services sectors. Within the manufacturing industry, Joe has occupied various senior management roles in Research and Development, Quality Management and Health and Safety. His corporate career developed primarily through the medical devices industry, and later within the high-tech electronics industry. Since 1999 he diverged his attention to consultancy, later co-founding BEAT.

    A regular speaker and facilitator at various conferences, workshops and seminars in Europe and the Middle East, Joseph is a member of several engineering institutions such as the Chamber of Engineers (Malta), The Institute of Engineering and Technology (UK), the European Federation of National Engineering Institutions (FEANI), a registered Chartered Engineer through the Engineering Council in the UK, and served as an active board member on the Malta Engineering Board between 2012 and 2016.

Venue and Accommodation

    The Address, Dubai Marina


    The Address Dubai Marina
    Dubai Marina
    P.O. Box 32923, Dubai, UAE
    T: +971 4 4367777
    F: +971 4 4367788
    W: http://www.theaddress.com/en/hotel/dubai-marina

    click here for directions

    Standing tall in the heart of one of Dubai's most vibrant neighbourhoods, where crystal waters shimmer against modern architecture and luxury yachts moor alongside trendsetting restaurants, The Address Dubai Marina is a haven for the discerning traveller.

    With 200 luxurious rooms, five superb restaurants and lounges, a relaxing spa, spectacular infinity pool and state of the art meeting and event facilities, The Address Dubai Marina will keep you refreshed and inspired.

    Perfectly situated for your business needs, The Address Dubai Marina is just a short ride away from Dubai Media and Internet Cities, Knowledge Village, Jebel Ali Free Zone, and within walking distance from the metro station.

    And what is business without a little fun? With the white sand beaches of the Arabian Gulf just a stroll away, and the hotel's direct link to the stylish Dubai Marina Mall, The Address Dubai Marina gives you every reason to extend your stay and unwind.


    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com


    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

Course Fees
Date Course Fee Before
20 November 2016
Course Fee Before
25 December 2016
Final Fee
29 January – 2 February 2017
US$ 4,495 US$ 4,995 US$ 5,495

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an Informa/GW Certificate of Completion.


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

You Might Want To Check These Related Events
Copyright © 2016. KNect365, All rights reserved