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Certificate in Essential Business Process Analysis, Mapping and Modelling
شهادة في تحليل عمليات الأعمال وتصميمها ونمذجتها
Clearly Defined Business Processes, Their Continuous Improvement And Synchronised Evolution Are Key Elements For Success
28 January – 1 February 2018
Sheraton Hotel, Mall of the Emirates, Dubai, UAE
6 – 10 May 2018
Venue TBC, Dubai, UAE
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Earn Up To 30 CPD Points

We all understand the importance for our enterprises to operate in most efficient and effective manner. In the recent past we have been through recessions hitting time and again.

We have seen big companies go down. We have witnessed smaller operations vanish. Yet we have alson seen a few surprises, sometimes with unexpected outcomes, some companies appeared to have been able to take the blows and survive the harsh business environment they have been exposed to easier than others.

توضح هذه الدورة المعرفة الأساسية اللازمة لخلق تغيير إيجابي في الشركات الخاصة بكم. فهي توفر لكم المعرفة الأساسية المطلوبة لتلبية أهداف المعرفة والمهارات المهنية في عالم إدارة عمليات الأعمال المربك (BPM).

تنسجم هذه الدورة مع مفهوم معرفة ودليل جمعية محترفي إدارة عمليات الأعمال (ABPMP BPM CBOK) كما تزود تفاصيل المعرفة المطلوبة لتوثيق وتحليل العمليات على نحو فعال.

كما تتناول هذه الدورة الطرق الفعالة لتنفيذ وإدارة التغيير وسوف يغادر المشاركون فيها واثقين من قدرتهم على تحقيق الأهداف الأساسية لإدارة عمليات الأعمال. 

  • The Essential Of Business Processes
  • Business Process Management
  • Process Modeling and Mapping
  • Process Analysis And Optimisation
  • Essential To Process Design
  • أسس إدارة عمليات الأعمال ودليل إلى CBOK
  • لمحة عامة عن إدارة عمليات الأعمال
  • جولة تتناول إدارة عمليات الأعمال و CBOK
  • إدارة عمليات الأعمال
  • المفاهيم الأساسية لإدارة عمليات الأعمال
  • دورة حياة إدارة عمليات الأعمال
  • عملية النضج والتكنولوجيا والرعاية التنفيذية
  • أساليب ومناهج عملية التخطيط والنمذجة
  • التقنيات والأدوات الخاصة بالتخطيط والنمذجة
  • تحليل العمليات
  • الأساس المنطقي والإستعدادات لعملية التحليل
  • إجراء التحليل
  • قواعد العمل وإنجاز التحليل
  • تصميم العمليات
  • المتطلبات الأساسية لتصميم فعال
  • تصميم مجموعة من الإحتمالات
  • إدارة التغيير والنمذجة  
Who Should Attend

Anyone who is responsible for how an organisation gets things done will benefit from attending this course. Some job titles include:

  • Business Process Analyst
  • Business Process Engineer
  • Business Process Architect
  • Business Process Manager
  • Business Process Consultant
  • Business Process Owner
  • Business Process Designer
  • Process Owner
  • Process Officer
  • Process Reengineering Manger
  • Business Analyst
  • Business Manger
  • Business Planner
  • Business Systems Analyst
  • Technical and Information Systems Manger
  • Manager or Director of Business Performance Improvement
  • Manger or Director of Business Process Innovation
  • Enterprise Architect
  • Quality Assurance Analyst and Manger

سوف يستفيد من هذه الدورة أي شخص مسؤول عن تنظيم الأمور في الشركة ونذكر منهم:

  • محلل العمليات التجارية
  • مهندس العمليات التجارية
  • مصمم العمليات التجارية
  • مدير العمليات التجارية
  • مستشار العمليات التجارية
  • مالك العمليات التجارية
  • محلل الأعمال
  • محلل نظم الأعمال
  • المدير أو المسؤول عن تحسين أداء الأعمال
  • المدير أو المسؤول عن الإبتكار في العمليات التجارية
  • مالك العملية
  • الموظف
  • المدير أو المحلل في مجال ضمان الجودة
  • مصمم الشركة
  • المسؤول عن تخطيط الأعمال
Benefits Of Attending
  1. Introduce yourself to the world of Business Process Management (BPM) and become an effective BPM Practitioner
  2. Familiarise yourself with latest process modelling and mapping methods and techniques
  3. Analyse processes –distinguish between value-adding activities as against process waste
  4. Look through the customer value perspective –review your current processes, and develop the future state scenario
  5. Develop streamlined future state process designs, eliminating waste and process flow inhibitors
  • فهم تطور إدارة عمليات الأعمال: الأساليب وأطر العمل والرابط الحيوي بين إدارة عملية الأعمال وفعالية الشركة
  • تعلم كيفية تحديد وتوثيق والتخطيط لنمذجة العمليات
  • عمليات التحليل الفعال لتطوير فهم العمليات وتوثيقها
In Association With


About CPD

Established in 1996, The CPD Certification Service is the independent CPD accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.

CPD is the term used to describe the learning activities professionals engage in to develop and enhance their abilities and keep skills and knowledge up to date. This course is an accredited Continuing Professional Development (CPD) training which means it meets CPD standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality.

Course Director

    Ing. Joseph Micallef

    Ing. Joseph Micallef is COO at BEAT, an organisation that supports clients in optimising performance through strategic and operational reviews, whilst priding itself on its strong implementation expertise in Business Process Transformation, Change Management, Project Management and Project Commercialisation Solutions, in the public and private sectors, both in its base location Malta, and overseas. Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities, and customer-centric, high-quality performance through business excellence processes.

    His career, originating in manufacturing, involved his engagement along a very broad spectrum of industrial processes, which later expanded to encompass the services sectors. Within the manufacturing industry, Joe has occupied various senior management roles in Research and Development, Quality Management and Health and Safety. His corporate career developed primarily through the medical devices industry, and later within the high-tech electronics industry. Since 1999 he diverged his attention to consultancy, later co-founding BEAT.

    A regular speaker and facilitator at various conferences, workshops and seminars in Europe and the Middle East, Joseph is a member of several engineering institutions such as the Chamber of Engineers (Malta), The Institute of Engineering and Technology (UK), the European Federation of National Engineering Institutions (FEANI), a registered Chartered Engineer through the Engineering Council in the UK, and served as an active board member on the Malta Engineering Board between 2012 and 2016.

Venue and Accommodation

    Sheraton Hotel, Mall of the Emirates, Dubai, UAE


    Sheraton Hotel, Mall of the Emirates

    Directly connected to the world-renowned Mall of the Emirates, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. It is also within walking distance, interconnected to the Mall of the Emirates Metro Station.

    The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. During your stay, the mall offers many leisurely activities at Ski Dubai, DUCTAC, VOX Cinemas and Magic Planet.

    Sheraton Hotel, Mall of the Emirates
    Sheikh Zayed Road, al Barsha 1, Mall of the Emirates
    Dubai, United Arab Emirates

    Tel +971 4 3772000



    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com


    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

Course Fees
Date Course Fee Before
19 November 2017
Course Fee Before
24 December 2017
Final Fee
28 January – 1 February 2018
US$ 4,495 US$ 4,995 US$ 5,495
Date Course Fee Before
25 February 2018
Course Fee Before
1 April 2018
Final Fee
6 – 10 May 2018
US$ 4,495 US$ 4,995 US$ 5,495

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an Informa Certificate of Completion.

Pricing excludes 5% VAT, where applicable


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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