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Certificate in Essential Business Process Analysis, Mapping and Modelling
شهادة في تحليل عمليات الأعمال وتصميمها ونمذجتها
Clearly Defined Business Processes, Their Continuous Improvement And Synchronised Evolution Are Key Elements For Success
1 – 5 October 2017
Dusit Thani Hotel, Dubai, UAE
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This course provides clarity on the fundamental knowledge for creating positive change in your organisation. It provides you with the essential knowledge required to meet your career knowledge and skill objectives in the confusing world of Business Process Management (BPM). This course is square aligned with the Association of Business Process Management Professionals' Common Body of Knowledge (ABPMP BPM CBOK), and details the knowledge required to effectively document and analyse processes. This course also discusses the effective methods for implementing and managing change. You will leave with the confidence to effectively and professionally practice the essential objectives of BPM

توضح هذه الدورة المعرفة الأساسية اللازمة لخلق تغيير إيجابي في الشركات الخاصة بكم. فهي توفر لكم المعرفة الأساسية المطلوبة لتلبية أهداف المعرفة والمهارات المهنية في عالم إدارة عمليات الأعمال المربك (BPM).

تنسجم هذه الدورة مع مفهوم معرفة ودليل جمعية محترفي إدارة عمليات الأعمال (ABPMP BPM CBOK) كما تزود تفاصيل المعرفة المطلوبة لتوثيق وتحليل العمليات على نحو فعال.

كما تتناول هذه الدورة الطرق الفعالة لتنفيذ وإدارة التغيير وسوف يغادر المشاركون فيها واثقين من قدرتهم على تحقيق الأهداف الأساسية لإدارة عمليات الأعمال. 

  • Foundations of BPM and guide to the CBOK
  • BPM: an overview
  • BPM and the CBOK: a guided tour
  • Business process management
  • BPM core concepts
  • BPM lifecycle management
  • Process maturity, technology, and executive sponsorship
  • Process mapping and modelling approaches and methods
  • Mapping and modelling techniques and tools
  • Process analysis
  • Rationale and preparations for process analysis
  • Performing the analysis
  • Business rules and completing the analysis
  • Process design
  • Prerequisites for effective design
  • Designing a set of possibilities
  • Change management and model simulation
  • أسس إدارة عمليات الأعمال ودليل إلى CBOK
  • لمحة عامة عن إدارة عمليات الأعمال
  • جولة تتناول إدارة عمليات الأعمال و CBOK
  • إدارة عمليات الأعمال
  • المفاهيم الأساسية لإدارة عمليات الأعمال
  • دورة حياة إدارة عمليات الأعمال
  • عملية النضج والتكنولوجيا والرعاية التنفيذية
  • أساليب ومناهج عملية التخطيط والنمذجة
  • التقنيات والأدوات الخاصة بالتخطيط والنمذجة
  • تحليل العمليات
  • الأساس المنطقي والإستعدادات لعملية التحليل
  • إجراء التحليل
  • قواعد العمل وإنجاز التحليل
  • تصميم العمليات
  • المتطلبات الأساسية لتصميم فعال
  • تصميم مجموعة من الإحتمالات
  • إدارة التغيير والنمذجة  
Who Should Attend

Anyone who is responsible for how an organisation gets things done will benefit from attending this course. Some job titles include:

  • Business Process Analyst
  • Business Process Engineer
  • Business Process Designer
  • Business Process Architect
  • Business Process Manager
  • Business Process Consultant
  • Business Process Owner
  • Business Analyst
  • Business Systems Analyst
  • Manager or Director of Business Performance Improvement
  • Manager or Director of Business Process Innovation
  • Process Owner
  • Process Officer
  • Quality Assurance Analysts and Manager
  • Enterprise Architect
  • Business Planner

سوف يستفيد من هذه الدورة أي شخص مسؤول عن تنظيم الأمور في الشركة ونذكر منهم:

  • محلل العمليات التجارية
  • مهندس العمليات التجارية
  • مصمم العمليات التجارية
  • مدير العمليات التجارية
  • مستشار العمليات التجارية
  • مالك العمليات التجارية
  • محلل الأعمال
  • محلل نظم الأعمال
  • المدير أو المسؤول عن تحسين أداء الأعمال
  • المدير أو المسؤول عن الإبتكار في العمليات التجارية
  • مالك العملية
  • الموظف
  • المدير أو المحلل في مجال ضمان الجودة
  • مصمم الشركة
  • المسؤول عن تخطيط الأعمال
Benefits Of Attending

1. Understand the evolution of BPM: the methods and frameworks, the vital link between BPM and organisational effectiveness
2. Learn to identify, document, map and/or model processes
3. Effectively analyse processes to develop comprehensive process understanding and documentation

  • فهم تطور إدارة عمليات الأعمال: الأساليب وأطر العمل والرابط الحيوي بين إدارة عملية الأعمال وفعالية الشركة
  • تعلم كيفية تحديد وتوثيق والتخطيط لنمذجة العمليات
  • عمليات التحليل الفعال لتطوير فهم العمليات وتوثيقها
Course Director

    David Galea
    BEAT Consulting, Cyprus

    David Galea, CEO, BEAT Consulting, Malta B.Com (Hons) C.P.A. M.B.A

    David Galea is a certified public accountant with extensive experience in business transformations and process improvement in the private and public sector spanning across process improvement, performance management and organisational effectiveness initiatives. Throughout his career, David has acted as a management consultant with a Big Four firm as well as with the office of the Prime Minister of Malta. David also held senior management roles as Head of Strategy and Knowledge Management with Malta Enterprise and Financial Control General Manager with Air Malta plc.

    In 2007, David founded BEAT Consulting, a firm involved in the provision of business process transformation and performance management solutions. Key projects led by David included:

    • The development of Balanced Scorecard performance systems for a multinational organisation
    • Development of a financial simulation for the introduction of a tax incentive for the registration of intellectual property rights
    • Valuation of a mixed use property
    • Development of a financial performance mechanism for the computation of sales commissions within a major telecoms organisation
    • Process reengineering and implementation of an insurance business system and an ERP solution for an insurance company
    • A migration strategy for a major power plant amongst others
    • Formed part of national committees entrusted with the financial evaluation and performance of organisations’ tenders for large scale Public Private Partnership initiatives

    David also currently acts as Non-Executive Chairman of Mount Carmel Hospital (Malta).

    In the UK, David undertook a number of project management assignments including the setting up a programme management office for Everything Everywhere and designing and developing Project Management processes for BP.

Venue and Accommodation

    Dusit Thani Hotel

    Dubai, United Arab Emirates

    Dusit Thani Dubai

    Dusit Thani Dubai is an iconic 5-star luxury hotel that captures the essence of Thailand in the vibrant centre of this cosmopolitan city, the jewel of the UAE.

    The hotel is strategically located just five minutes from Dubai's main business hub, within walking distance from the nearest metro station and just 15 minutes from the airport. In addition, the world's tallest building, the Burj Khalifa, and the world's largest shopping mall, The Dubai Mall, are just a short walk from Dusit Thani.

    Dusit Thani Dubai
    133, Sheikh Zayed Road
    P.O. Box 23335 Dubai
    Dubai, United Arab Emirates

    Tel +971 (4) 343 3333
    Fax +971 (4) 343 4222



    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com


    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

Course Fees
Date Course Fee Before
23 July 2017
Course Fee Before
27 August 2017
Final Fee
1 – 5 October 2017
US$ 4,495 US$ 4,995 US$ 5,495

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an Informa Certificate of Completion.


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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