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Measuring & Managing Supplier Relationships & Performance
إدارة وقياس أداء الموردين
Get the best out of your suppliers and drive continuous improvement in your organisation
26 February – 1 March 2018
Conrad Hotel, Dubai, UAE

To improve supplier performance, you must first have a system to measure and manage it. This comprehensive and interactive course addresses the detail needed for you to get the best out of your suppliers and drive continuous improvement in your organisation.

In an age of globalisation and digitalisation, organisations are confronted with suppliers located across the world, only communicating with each other through technology.

The more complex your supply chain is, the more sense it makes to measure and monitor supplier performance against contract requirements regularly and over a period of time. Best practice performance measurements provide the scope for organisations to know that they are getting what they contracted for when working with their suppliers.

Public, private and third sector organisations are now taking a more proactive approach to understanding the tools and techniques required in managing their suppliers successfully. Consequences of poor supplier performance has seen even world-class organisations facing reputational damage through delivery of poor quality goods or services, leading to increased cost and waste.

Ensuring your organisation's supply chain is managed efficiently and effectively enables you to anticipate and deter any possible issues that may arise from suppliers that could potentially disrupt your supply chain process.

This course will enable you to take a proactive approach to understanding how to manage your suppliers, anticipating common problems that may arise and how to tackle these with world-class tools and techniques with respect to your organisation's overall business strategy.

Case studies and video presentations will embody this course, providing you with deep level learning and the ability to apply concepts learned within your own organisation.

يمكن للأداء الضعيف للموردين أن يكون له آثار وخيمة على شركاتكم إذ قد تضطر شركات التصنيع إلى تأخير عملية التسليم إلى العملاء كما يمكن لجودة المنتجات الرديئة أن تؤثر سلبيًا على فعالية الشركة.
وبينما تم الإستعانة بالمصادر الخارجية يمكن لأثر أداء الموردين الضعيف أن يشمل فقدان الشركة لسمعتها وتكاليف إضافية كما ويمكن أن يهدد هذا الأمر وجود الشركة ككل.
وقد سلطت التقارير الحكومية لبعض البلدان في أنحاء العالم الضوء على معاناة شركات القطاع العام اليوم من الممارسات الضعيفة لإدارة الموردين والعقود.
تم تصميم هذا البرنامج لمعالجة الإعتبارات الرئيسية العملية لتطبيق الممارسات الفعالة لإدارة الموردين والعقود.

  • Fundamentals Of Measuring And Managing Supplier Performance
  • Measuring And Managing Suppliers Performance: Analysis Of Your Suppliers
  • Preventing Problems
  • Resolving Supplier Problems
  • Continuous Improvement Planning
  • اساسيات رصد أداء الموردين وقياسه
  • منع وقوع المشاكل – العناية الواجبة للموردين وضمان اختيار المورّد المناسب
  • قياس أداء المورّد بطريقة عملية
  • حل مشاكل الموردين
Who Should Attend
  • Business owners who wish to gain a deeper understanding of measuring and managing suppliers
  • Procurement professionals responsible for supplier management and supplier performance measurement
  • Senior managers who work closely with suppliers
  • Staff involved in developing specifications and sourcing suppliers, to gain a clearer understanding of performance management and measurement
  • Legal staff responsible for drafting contracts and contract management post award
  • الخبراء في إدارة المشتريات والأفراد المعنيين بإدارة الموردين والمقاولين
  • المدراء والموظفين الذين يعملون عن كثب مع الموردين أو الذين يعتمدون بشكل كبير على أداء الموردين
  • القانونيين المسؤولين عن صياغة العقود مع الموردين والذين يحتاجون إلى شمل المخرجات والنتائج والإلتزامات في العقود
Benefits Of Attending
  • Adopt a strategic approach to managing your suppliers and understand how world-class organisations manage and measure their suppliers' performance, including the challenges they face
  • Critically evaluate your current supplier management process and identify areas of improvement
  • Segment suppliers to develop a clear understanding of which suppliers need to be measured and managed
  • Identify and develop appropriate performance indicators and use technology to measure your suppliers' performance
  • Develop strategies to reinforce positive working behaviours and prevent poor supplier performance and contract management
  • التعرف إلى الأخطاء الشائعة لإدارة الموردين وتعلّم كيفية تجنبها
  • فهم كيفية تحديد الإختلاف بين المورد الأقل كلفة والمورد الأفضل
  • تطوير نهج يركز على وضع وتنفيذ استراتيجيات إدارة الموردين
  • تعلّم كيفية تصنيف الموردين ومتطلبات إدارة كل من المورد الأساسي والمورد الإستراتيجي والمورد المفضل
  • التعرف إلى أدوات إدارة الموردين المستخدمة في الشركات العالمية مثل مؤشرات الأداء الرئيسية وبطاقة الأداء المتوازن ومعايير مثل ISO 9000 وجائزة الشيخ خليفة للجودة.
Course Director

    Oni Oviri
    Sasare Associates, UK

    Oni Oviri has extensive knowledge and expertise in public, private and third sector procurement, supply chain and logistics management.

    She holds a Master's degree in Procurement and Supply from the Chartered Institute of Procurement and Supply; is MCIPS qualifi ed; and is a Member of the Chartered Institute of Procurement and Supply. Oni currently lectures on procurement and supply to fi rst and second year degree students, and teaches CIPS subjects at Level 4 Undergraduate Diploma and Level 5 Graduate Diploma, as well as provides training sessions under her own consultancy and for clients across Africa, Europe and the Middle East.

    An avid entrepreneur, Oni is a Director of Sasare Associates, a consultancy advising on best practice supply chain and logistics management, and she is also an active shareholder in a recently launched beverages company importing specialised teas to the UK.

    Oni has been a Business Development Specialist for one of the world's top fi ve leading medical health diagnostics groups, travelling extensively throughout Sub-Saharan Africa, reviewing the company's supply chain as well as developing strategic relationships with government offi cials and NGOs along with the African Development Bank, Crown Agents and the Global Fund Initiative.

    Her business experience has led her to work on a number of projects in a consultancy capacity, including projects focused on agricultural development, infrastructure development and healthcare, with a specific focus on sub-Saharan Africa.

    Oni is also keenly involved in politics and participates at political conferences, speaking to politicians across Europe on supply chain matters and government policies. She is involved in the All Party Parliamentary Group on AI in the UK looking at how innovation in supply chains will disrupt the workforce in the near future.

Venue and Accommodation

    Conrad Hotel, Dubai

    Dubai, United Arab Emirates

    Conrad Hotel, Dubai, UAE

    Located conveniently in the hub of Dubai's commercial centre on Sheikh Zayed Road, Conrad Dubai is a stylish city haven within close proximity to Dubai's international financial and convention centre, one of the world's fastest growing airports, as well as world-class shopping destinations.

    • Impressive 54-story hotel
    • 555 luxury rooms and suites
    • Restaurant & Bar collection of 3 contemporary venues
    • One of the largest meeting spaces in the city, with a total area of 4,400 sqm
    • 5,500 sqm outdoor urban pool oasis
    • Fully equipped spa of 2,000 sqm
    • Full valet parking and automated car park with 1,056 parking spaces
    • Most convenient access to the World Trade Centre

    Conrad Dubai
    Sheikh Zayed Road
    P.O. Box 115143 Dubai
    Dubai, United Arab Emirates

    Tel +971 (4) 444 7444
    Fax +971 (4) 444 7445


    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517


    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

Course Fees
Date Course Fee Before
18 December 2017
Course Fee Before
22 January 2018
Final Fee
26 February – 1 March 2018
US$ 3,995 US$ 4,495 US$ 4,995
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

Pricing excludes 5% VAT, where applicable


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on

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