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ILM Endorsed Supervisory Skills
شهادة ILM في مهارات الإدارة الإشرافية
Develop Authority And Responsibility Over A Team, And Build And Lead High Performance Teams!
21 – 24 August 2017
Conrad Hotel, Dubai, UAE

This four-day course focuses on all aspects of management, from methods and processes to the softer skills of staff relations. It provides the foundation and the framework for continued learning and development, and is also the perfect model for those who want to refresh their knowledge and manage more effectively.

تركز هذه الدورة لمدة أربعة أيام على كافة جوانب الإدارة، بدءًا من الأساليب والعمليات وصولًا إلى مهارات الموظفين. وهي توفر الأساس وإطار العمل الذي يسمح بمواصلة التعلم والتطوير، كما تشكل  نموذجًا مثاليًا لأولئك الذين يرغبون في تحديث معارفهم وفي إدارة أكثر فعالية.

  • Understanding Management And Leadership
  • Organising And Managing Yourself To Manage Others
  • Motivating Your Staff And Teams
  • How To Engage With Your People And Understand Their Unique Value System
  • Handling Conflict
  • Quick Discipline; The 4 Es
  • Appraisals
  • Defining Performance Management
  • Objectives And Goals
  • Communication And Building Effective Work Relationships
  • Engagement Through Coaching
  • Planning For Action – How Will I Implement What I Have Learnt?
  • فهم الإدارة والقيادة
  • التنظيم الشخصي والإدارة الشخصية بهدف إدارة الآخرين
  • تحفيز الموظفين وفرق العمل
  • كيفية التعامل مع الأفراد وفهم نظام القيم لديهم
  • معالجة الصراع
  • الإنضباط السريع 4S
  • تقييمات الأداء
  • تعريف إدارة الأداء
  • الأهداف والغايات
  • الإتصال وبناء العلاقات الفعالة في العمل
  • المشاركة من خلال الإرشاد
  • التخطيط للعمل – كيف أطبق ما تعلمت؟
Who Should Attend

This course is designed for supervisors and prospective managers who want to further their skills with new methods and tools and become an even more vital link in the management chain. It gives all new supervisors and managers the necessary tools and techniques to get started in management. During this challenging, motivating, simulating and enjoyable four-day course you will be given the knowledge, skills and confi dence needed to be able to hit the ground running as a new supervisor or manager.

تم تصميم هذه الدورة للمشرفين والمدراء المحتملين الذين يرغبون في تطوير مهاراتهم واكتساب أساليب وأدوات جديدة وأكثر حيوية تضمن لهم أهمية أكبر في سلسلة الإدارة. وهي تمنح جميع المشرفين والمدراء المرتقبين الأدوات والتقنيات اللازمة للبدء في المجال الإداري. سوف تمنحكم هذه الدورة ، خلال أربعة أيام من التحدي والتحفيز، والمحاكاة المعارف والمهارات والثقة اللازمة لشغل منصب مشرف أو مدير جديد.

Benefits Of Attending
  1. Increase your management effectiveness with your team by understanding managerial styles and knowing how and when to use them
  2. Develop the effectiveness of your team by establishing a systematic process for planning work, agreeing on expectations and monitoring performance
  3. Build a high performance team and extend your influence by improving your interpersonal relationships and building a culture of trust, openness and collaboration
  4. Find the right tone to come across as assertive, and establish your authority over a group
  5. Gain valuable insight into what makes a supervisor successful
  • زيادة فعالية الإدارة مع فريق العمل الخاص بكم من خلال فهم الأساليب الإدارية ومعرفة كيف ومتى يتم اعتمادها.
  • تطوير فعالية فريق العمل الخاص بكم عن طريق إنشاء عملية منهجية لتخطيط الأعمال والإتفاق على التوقعات ورصد الأداء.
  • بناء فريق عمل عالي الأداء وبسط النفوذ من خلال تحسين العلاقات الشخصية وبناء ثقافة الثقة والإنفتاح والتعاون.
  • إيجاد أسلوب التواصل الذي يسمح بفرض الحزم وقيادة المجموعة.
  • اكتساب معلومات قيمة عن أسباب نجاح المشرفين.
In Association With

    The Institute of Leadership and Management (ILM)

    The ILM is the UK's largest awarding body for leadership and management qualifications. ILM partners with over 2,000 ILM-approved centres, comprising private training providers, further and higher education colleges, and employers delivering in-house management training.

    When you register for an Informa/ILM Endorsed Programme you can be sure that it is:

    1. Practically based, and will complement your role at work
    2. Expertly designed to meet the needs of leaders and managers across all business sectors
    3. Supported by comprehensive learning resources
    4. Externally recognised as a high quality programme

    Bonus: every learner registered on any type of ILM programme is automatically entitled to 12 months of free studying membership with the Institute of Leadership and Management which brings a terrific range of benefits.

    For full details of the benefits of studying membership please visit

Course Director

    Nick Blasdale
    PPM Training, UK

    Nick is a well-travelled HR, training and sales management professional with over 15 years' experience in major blue chip organisations. He worked for organisations such as Honda, Raychem, WHSmith and Filofax before starting his own consultancy and training business in 1999.

    Nick is an enthusiastic, innovative, experienced and effective trainer, capable of engaging people at all levels. Nick specialises in interpersonal skills, work/life balance, time management, stress management, change management, creativity and innovation, presentation skills, values-led leadership and coaching skills. He has worked with major national and international organisations tapping into people's latent potential. Current and recent clients include Carillion, BT, Hampshire Police, DP World, Laing O'Rourke and Royal Bank of Scotland among others.

Venue and Accommodation

    Conrad Hotel, Dubai

    Dubai, United Arab Emirates

    Conrad Hotel, Dubai, UAE

    Located conveniently in the hub of Dubai's commercial centre on Sheikh Zayed Road, Conrad Dubai is a stylish city haven within close proximity to Dubai's international financial and convention centre, one of the world's fastest growing airports, as well as world-class shopping destinations.

    • Impressive 54-story hotel
    • 555 luxury rooms and suites
    • Restaurant & Bar collection of 3 contemporary venues
    • One of the largest meeting spaces in the city, with a total area of 4,400 sqm
    • 5,500 sqm outdoor urban pool oasis
    • Fully equipped spa of 2,000 sqm
    • Full valet parking and automated car park with 1,056 parking spaces
    • Most convenient access to the World Trade Centre

    Conrad Dubai
    Sheikh Zayed Road
    P.O. Box 115143 Dubai
    Dubai, United Arab Emirates

    Tel +971 (4) 444 7444
    Fax +971 (4) 444 7445


    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517


    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

Course Fees
Date Course Fee Before
12 June 2017
Course Fee Before
17 July 2017
Final Fee
21 – 24 August 2017
US$ 3,995 US$ 4,495 US$ 4,995
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

Pricing excludes 5% VAT, where applicable


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on

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