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Certificate in Performance Management & Performance Appraisals
شهادة في إدارة وتقييم الأداء
Implement A Best Practice Performance Management System And Performance Appraisal Process
12 – 16 November 2017
Venue TBC, Dubai, UAE

Performance Management
After this course you will be able to establish and manage a performance culture, determine Key Results Areas (KRAs), set objectives and Key Performance Indicators (KPIs), and establish the right competencies and behaviours for all the roles in your organisation. You will design and define the right performance management system to support your organisation's goals and business objectives, and encourage the development of each individual employee.

Performance Appraisal
Individual performance appraisals help you manage the performance of each employee in your organisation. However, unless you clearly link a performance appraisal to corporate goals and see it as part of the responsibilities of an effective manager, it can be nothing more than a tick-box paper exercise.

إدارة الأداء

سوف يتمكن المشاركين بعد هذه الدورة من إنشاء وإدارة ثقافة الأداء وتحديد مجالات النجاح KRAS ووضع الأهداف ومؤشرات الأداء الرئيسية KPIs وإيجاد الكفاءات والسلوكيات الصحيحة لكافة الأدوار في شركاتهم.

كما سيقومون بتصميم نظام إدارة الأداء الصحيح لدعم أهداف الشركة وتشجيع تطوير كل موظف على حدة.

تقييم الأداء

يساعد تقييم الأداء الفردي على إدارة أداء كل موظف في الشركة ويشكل ربط تقييم الأداء بأهداف الشركة واعتباره جزءًا من مسؤوليات المدير الفعّال أمرًا جوهريًا في تقييم الأداء وإلا كان من دون جدوى.


Performance Management
(Including Objectives [KRAs, KPIs] And Competencies [Behaviours])

  • What is performance management?
  • Creating a performance culture
  • Performance based on objectives and goals

Performance Appraisal
(Including Appraisal Forms, Rating Systems And Pay-For-Performance)

  • Performance appraisal cycle and planning
  • Preparing for an appraisal discussion
  • Key skills in performance appraisal

إدارة الأداء

(وتشمل الأهداف (مجالات النتائج الرئيسية KRA ومؤشرات الأداء الرئيسيةKPIs ) والكفاءات (السلوكيات))

  • ما هي إدارة الأداء؟
  • خلق ثقافة الأداء
  • الأداء المرتكز على أساس الأهداف والغايات

تقييم الأداء

(ويشمل أشكال التقييم وتقييم الأنظمة والدفع مقابل الأداء)

  • دورة تقييم الأداء والتخطيط
  • الإعداد لمناقشة تقييم الأداء
  • المهارات الأساسية في تقييم الأداء
Who Should Attend

This course is designed for everyone who requires an appreciation or an in-depth knowledge of managing performance and implementing a performance appraisal system underpinned by objectives and competencies as part of an overall performance management approach. This includes HR generalists at all levels of their careers, as well as specialists who focus on performance and compensation and wish to develop their skills in performance management and appraisal.

تم تصميم هذا البرنامج لجميع الأفراد الذين يبحثون عن تقدير ومعرفة متعمقة في إدارة الأداء وتنفيذ نظام تقييم الأداء الذي يرتكز على الأهداف والكفاءات كجزء من نهج شامل لإدارة الأداء.
ويشمل ذلك كافة المستويات المهنية العاملة في إدارة الموارد البشرية فضلًا عن المتخصصين الذين يركزون على الأداء والتعويض ويرغبون في تطوير مهاراتهم في إدارة الأداء والتقييم.

Benefits Of Attending
  1. Support business effectiveness by implementing a best-practice performance management system and performance appraisal process
  2. Understand the three critical components of an effective performance management system – setting objectives, measuring competencies and planning development
  3. Increase overall business and individual employee performance by developing clear and SMART objectives which communicate to your employees what is expected of them
  • دعم فعالية الأعمال من خلال تطبيق أفضل الممارسات المتعلقة بنظام إدارة الأداء وعملية تقييم الأداء.
  • فهم العناصر الأساسية الثلاث لنظام فعال لإدارة الأداء - تحديد الأهداف وقياس الكفاءات والتخطيط للتطوير.
  • زيادة الأعمال وأداء عمل كل موظف من خلال أهداف واضحة وذكية تؤمن التواصل مع الموظفين وتحدد ما هو مطلوب من كل منهم.
In Association With

    The George Washington University (GWU)

    The George Washington University School of Business is dedicated to excellence in its teaching and research about management within the United States and internationally. The school has a 75-year history of preparing men and women for leadership in both the private and public sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the US and around the world. For further information on George Washington University School of Business, please visit their website www.sbpm.gwu.edu

    As Informa Middle East's academic partner, GW reviews a selected range Informa business and finance certificate courses and programmes. Delegates successfully completing these courses receive an Informa/GW Certificate of Completion. GW is also our academic partner for TwentyEighty formerly ESI) courses.

Course Director

    Robert Mosley
    Global Remuneration Expert and Consultant and CEO
    Lemon Pip Consulting Limited, UK

    Robert Mosley is widely recognised in many industries and many countries as one of the leading global experts on compensation and benefits, and is also a leading expert in the more general field of human resources and performance management. His main areas of expertise and specialism are in the fields of job analysis, job descriptions, job evaluation, grading schemes, pay structures, allowances, bonuses and incentives, industrial relations and collective agreements, e-HR systems, performance management, performance appraisals, and all issues on compensation and benefits globally, especially in the GCC and Asia having worked in these regions for over 30 years.

    Robert was born and educated in London. He became a member of the Chartered Institute of Personnel and Development, UK and holds an FCIPD qualification. He developed a detailed interest in C&B when he was employed by Hay Group as a Management Consultant in the UK and UAE from 1985-1990, during which time he became a recognised expert on HR issues in several industries, and did HR consulting work in over 20 countries, mainly in the areas of remuneration, and job evaluation and grading structures. He also developed a deep interest in the Middle East, and was the head of the Middle East practice with Hay Group in 1988-1990.

    He then joined Emirates Group and Emirates Airline in Dubai, worked for 13 years from 1990-2003, and was promoted to SVP Human Resources with over 22,000 employees in 60 countries. Robert kept a detailed hands-on role on remuneration policies globally, and on all general HR policies and procedures. During his time in Dubai he was a founding member of the DHRF (Dubai HR Forum), and was instrumental in establishing professional HR practices in the GCC.

    In 2003, Robert left Emirates Group to establish his own consulting business focusing on HR and C&B called Lemon Pip Consulting Limited, and over the past 12 years he has developed a very successful specialist consulting practice with over 400 clients. He has also completed a pair of twoyear interim roles as VP Human Resources at Qatar Airways in Doha (2003-2005) and VP Global Reward at Travelport-Galileo in the UK (2007-2009). In 2015, Robert became a "Certified Master Trainer" for CIPD specialising in training on all areas of remuneration and reward, and he also became a member of the "Global Reward Advisory Board" for CIPD in the UK. Robert is also currently a remuneration advisor to many Remuneration Committees (RemCo) in both the UK and GCC.

Venue and Accommodation

    Dubai, UAE

    Dubai, United Arab Emirates

    Dubai is a luxurious city destination offering a contrast of east meets west, where the traditional and modern blend in harmony. Dubai is one of seven emirates that belong to the United Arab Emirates located in the Middle East.

    Some fast facts about Dubai, UAE

    • About 80 airlines land daily at the Dubai International Airport.
    • English is spoken quite fluently even though Arabic is the official language
    • Dubai has the largest free trade zone in the Middle East
    • The currency used is UAE Dirham which is pegged to the US Dollar
    • The time zone is GMT +4
    • Friday most businesses stay closed as it is the day of Friday prayers (Jumu'ah)
    • In 2016 Ramadan will take place in June

Course Fees
Date Course Fee Before
3 September 2017
Course Fee Before
8 October 2017
Final Fee
12 – 16 November 2017
US$ 4,495 US$ 4,995 US$ 5,495

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an Informa/GW Certificate of Completion.


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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