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Strategy Management Group (SMG)
KPI Professional (KPI-P) Certification Program
شهادة مهنية في أداء المؤشر الرئيسي KPI-P
26 – 30 March 2017
The Conrad Hotel, Dubai, UAE
7 – 11 May 2017
Grand Hyatt Hotel, Doha, Qatar
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Overview

KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Simply selecting standard measures from a long list of possible measures is not effective. Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. KPIs also help with analysis of the gap between actual and targeted performance, and with measurement of organizational effectiveness and operational efficiency. Operational measures, project measures, risk measures, and employee measures provide an early-warning system throughout an organization to help improve performance. Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively. KPIs focus employees' attention on what matters most to success, and allow for measurement of accomplishments.

Most people – whether executives, managers, strategy or performance professionals, or analysts – struggle to develop and manage KPIs or use performance information to make better decisions. This program helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement, align measures to strategy, and use measures to drive improvement to reach targets.

This program is designed for all sectors—business and industry, government and non-profit—and provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develop their skills through a series of practical application exercises. Delegates are taught how to use several tools, including the logic model and cause and effect, that are used by organizations around the world. Delegates are also taught how to understand and articulate desired results, determine what to measure, set targets and thresholds, develop composite measures using lower level performance measures, measure outcomes, outputs, processes, and inputs, and produce visually appealing reports and dashboards that better inform decision making throughout an organization.

This course is designed to help delegates understand the fundamentals of performance management, then successfully develop, deploy, and manage meaningful KPIs for strategic, operational, or program management.

تنطوي قاعدة تطوير قياس الأداء ومؤشر الأداء الرئيسي على توضيح ما تسعى المنظمة إلى تحقيقه ومن ثم تحديد مؤشرات النجاح الأكثر وضوحاً وفائدةً. ولكن انتقاء الإجراءات القياسية ببساطة من قائمة طويلة من الإجراءات الممكنة ليس أمراً فعالاً. إذ تعّد مقاييس الأداء، أو مؤشرات الأداء الرئيسية، جزءاً أساسياً من أي نظام إداري استراتيجي، كونها حاسمة في تقييم فعالية تنفيذ الاستراتيجية. كما تساعد مؤشرات الأداء الرئيسية في تحليل الفجوة بين الأداء الفعلي والمستهدف، وفي قياس الفعالية التنظيمية والكفاءة التشغيلية. وتساهم الإجراءات التنفيذية، وإجراءات المشروع، وإجراءات المخاطر، وإجراءات الموظفين في توفير نظام الإنذار المبكر في جميع أقسام الشركة للمساعدة على تحسين الأداء. كما توفر مؤشرات الأداء الرئيسية معلومات عن  تطبيق الاستراتيجيات وجدولة البرامج والمشاريع والخدمات وموافقتها مع الموازنة وتسليمها بشكل فعال. بمعنى آخر، تركّز هذه المؤشرات اهتمام الموظفين على النجاح، وتسمح بقياس الإنجازات.

يسعى معظم الأشخاص - سواء التنفيذيين أو المدراء أو أخصائيي الاستراتيجية أو الأداء ، أو المحللين - إلى تطوير وإدارة مؤشرات الأداء الرئيسية أو استخدام المعلومات المتعلقة بالأداء بغية اتخاذ قرارات أفضل. وسوف يساعد هذا البرنامج المشاركين الساعين لإيجاد مؤشرات الأداء الرئيسية الهادفة، على قياس الأداء، ومواءمة التدابير للاستراتيجية، واستخدام تدابير لدفع التحسين نحو تحقيق الأهداف.

تم تصميم هذا البرنامج لكافة القطاعات - التجارية والصناعية والحكومية وغير الربحية، ويزوّد المشاركين بالأدوات العملية لتطوير مقاييس الأداء الاستراتيجي والتشغيلي الهادفة، ومن ثم تطوير مهاراتهم عبر سلسلة من التمارين التطبيقية العملية. وسوف يتم تدريب المشاركين على كيفية استخدام أدوات عدة، بما في ذلك النموذج والسبب والحاصل المنطقي، التي تستخدمها الشركات في جميع أنحاء العالم. كما وسيتم تدريبهم على كيفية فهم وتوضيح النتائج المرجوة، وتحديد ما ينبغي قياسه، ووضع الأهداف والحدود، ووضع التدابير المركبة باستخدام مقاييس الأداء بمستوى أقل، وقياس النتائج، والمخرجات، والعمليات، والمدخلات، وإصدار تقارير ولوحات بيانات مُلفتة تساعد بشكل أفضل على اتخاذ القرارات في كافة إدارات الشركة.

تم تصميم هذا البرنامج أيضًا لمساعدة المشاركين فيه على فهم أساسيات إدارة الأداء، ومن ثم تطوير وتوزيع وإدارة مؤشرات الأداء الرئيسية بنجاح لإدارة استراتيجية وتشغيلية.

Content
  • KPI Development Overview
  • Performance Measurement
  • KPI Application And Developing Measures
  • KPI Advanced Topics And Delegate Presentations
  • لمحة عامة عن تطوير مؤشرات الأداء الرئيسية KPI
  • قياس الأداء
  • تطبيق مؤشرات الأداء الرئيسية وتطوير الإجراءات
  • المواضيع الحديثة المتعلقة بمؤشرات الأداء الرئيسية وعروض المشاركين
Who Should Attend

This course is recommended for:

  • Teams or individuals with performance measurement/ management responsibility
  • Senior managers or leaders who are establishing, leading, and managing performance management and/or measurement programs and systems
  • Managers, planners and analysts who are part of a strategic planning and management team and are seeking the best practical ideas for improving organizational performance
  • Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management portfolio management or other measurement systems
  • Managers, planners, or analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements
  • Budget analysts who need performance information to formulate budgets and evaluate programs
  • يوصى بهذه الدورة للفرق والأفراد المسؤولين عن قياس الأداء
  • كبار المدراء أو القياديين الذين يؤسسون ويقودون أو يديرون إدارة الأداء و/أو مدراء الأنظمة والبرامج.
  • المخططين والمحللين الذين يشكلون جزءًا من التخطيط الإستراتيجي والفريق الإداري ويسعون إلى الحصول على أفضل الأفكار العملية لتحسين أداء شركاتهم.
  • الموظفين الذين تم تكليفهم بتخطيط وتطوير لوحات التحكم ومؤشرات الأداء الرئيسية المتعلقة ببطاقة الأداء المتوازن والعمليات التجارية وبرنامج إدارة المحافظ وإدارة المشاريع أو أنظمة قياس أخرى.
  • المدراء والمخططين أو المحللين الذين يشاركون في تحديد مقاييس الأداء أو الإمتثال للرقابة ولمتطلبات الإبلاغ الأخرى
  • محللي الموازنة الذين يحتاجون إلى معلومات عن الأداء لصياغة الموازنات وتقييم البرامج.
Benefits Of Attending
  • Learn best practice techniques to more effectively and efficiently develop, deploy and manage KPIs as part of a strategic management system
  • Understand important business drivers that ensure a successful performance measurement system implementation
  • Contribute to organizational success by measuring what matters most
  • Apply what you have learned to your own organization's performance measurement architecture
  • تعلم تقنيات أفضل الممارسات لتطوير أكثر فعالية وإدارة مؤشرات الأداء الرئيسية كجزء من نظام إدارة الإستراتيجية.
  • فهم أهمية العوامل المحركة للأعمال التي تتضمن تطبيقًا ناجحًا لنظام قياس الأداء.
  • المساهمة في النجاح التنظيمي من خلال قياس ما هو أكثر أهمية.
  • تطبيق المواد المكتسبة من خلال هذه الدورة في هندسة قياس أداء الشركات.
About The Balanced Scorecard Institute

Balanced Scorecard Institute

The Balanced Scorecard Institute provides training, certification and consulting services to commercial, government, and non-profit organizations worldwide. The Institute applies best practices gained from hundreds of consulting assignments and 5,000 trainees in Balanced Scorecard, strategic performance management and measurement, strategic planning, and change management to help executives, managers and analysts transform their organizations into "performance excellence" organizations.

The Institute also provides, through the balancedscorecard.org website, extensive resources, including case studies, white papers, articles, and other information based on lessons learned from extensive experience in building strategic management and performance measurement systems using our award-winning Nine Steps to SuccessTM Balanced Scorecard methodology.

(Certification and training related to the Nine Steps to SuccessTM methodology is for internal facilitation and personal use only. Any use of the Nine Steps to SuccessTM or other Institute intellectual property beyond internal facilitation use without a formal affiliate or associate agreement with the Institute is prohibited.)

In Association With

Certification Partners

Certifications are offered through BSI and The George Washington University College of Professional Studies (GWUCoPS).

Strategy Management Group (SMG), in association with the GWUCoPS developed the KPI Professional Certification program as a comprehensive program for leaders, managers, or analysts who want to learn how to build, deploy, and sustain KPIs in order to improve organizational strategic or operational performance.

    
Course Director

    Eddy Abou Chakra
    Managing Partner
    Vanguards Consulting

    Eddy is the founder and Managing Partner at VANGUARDS Consulting.

    He has over 20 years of strategy and business transformation experience acquired through various engagements in Middle East, and Europe. His key focus is on strategy formulation, strategy execution, performance management, organization transformation, business process improvement, information systems, marketing, and business development. Eddy has advised governments, financial institutions, telecom operators, construction and real estate companies. He has led major strategy and transformation engagements with key focus on value proposition enhancement, governance, technology, product development, service delivery, business models, due diligence, and HR. Eddy has extensive experience in leading focused strategy engagements as well as large transformation projects.

    Eddy held various positions in international audit and consulting firms and headed the IS Audit and consulting function at two of the top 10 international audit and consulting firms.

    Eddy is a Certified Information Systems Auditor (CISA – ISACA), certified Balanced Scorecard Master Professional (BSMP – George Washington University), and Certified E-business Consultant (CEC – ICECC).



Venue and Accommodation

    The Conrad Hotel, Dubai

    Dubai, United Arab Emirates


    The Conrad Hotel, Dubai, UAE

    Located conveniently in the hub of Dubai's commercial centre on Sheikh Zayed Road, Conrad Dubai is a stylish city haven within close proximity to Dubai's international financial and convention centre, one of the world's fastest growing airports, as well as world-class shopping destinations.

    • Impressive 54-story hotel
    • 555 luxury rooms and suites
    • Restaurant & Bar collection of 3 contemporary venues
    • One of the largest meeting spaces in the city, with a total area of 4,400 sqm
    • 5,500 sqm outdoor urban pool oasis
    • Fully equipped spa of 2,000 sqm
    • Full valet parking and automated car park with 1,056 parking spaces
    • Most convenient access to the World Trade Centre

    Conrad Dubai
    Sheikh Zayed Road
    P.O. Box 115143 Dubai
    Dubai, United Arab Emirates

    Tel +971 (4) 444 7444
    Fax +971 (4) 444 7445

    http://conraddubai.com/

    Accommodation

    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com


    VISAS

    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

    Grand Hyatt Doha

    Doha, Qatar


    Grand Hyatt Doha

    Celebrate unparalleled luxury in Qatar at Grand Hyatt Doha. Our 5-Star hotel in Doha is within convenient reach of Hamad International Airport, and steps away from the city's financial and commercial centre.

    Being one of the most sought-after hotels in Doha and located on the shoreline of the new West Bay Lagoon district, Grand Hyatt Doha features balconies or terraces in most of its luxury suites & rooms showcasing breath-taking views of the Arabian Gulf.

    Our 5 star hotel offers extensive meeting and banquet facilities, a full-service business centre, the renowned Jaula Spa, a 400-metre private beach and indoor & outdoor pools.


    Grand Hyatt Doha
    P.O Box 24010
    Doha, Qatar, State of Qatar

    Tel +974 4448 1234

    www.hyatt.com/Grand-Hyatt-Doha

    Accommodation

    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com



Course Fees

26 – 30 March 2017 Course Fee Before
15 January 2017
Course Fee Before
19 February 2017
Final Fee
Both Courses
(BC6613)
US$ 4,495 US$ 4,995 US$ 5,495
KPI Professional (KPI-P) Certification Part 1 US$ 3,395 US$ 3,595 US$ 3,795
KPI Professional (KPI-P) Certification Part 2 US$ 2,595 US$ 2,795 US$ 2,995
7 – 11 May 2017 Course Fee Before
26 February 2017
Course Fee Before
2 April 2017
Final Fee
Both Courses
(BC6678)
US$ 4,495 US$ 4,995 US$ 5,495
KPI Professional (KPI-P) Certification Part 1 US$ 3,395 US$ 3,595 US$ 3,795
KPI Professional (KPI-P) Certification Part 2 US$ 2,595 US$ 2,795 US$ 2,995

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an Informa/GW Certificate of Completion.

*

Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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