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Strategy Management Group (SMG)
KPI Professional (KPI-P) Certification Program
شهادة مهنية في أداء المؤشر الرئيسي KPI-P
7 – 11 May 2017 | Grand Hyatt Hotel, Doha, Qatar
30 July – 3 August 2017 | Venue TBC, Dubai, UAE
1 – 05 October 2017 | Venue TBC, Doha, Qatar
10 – 14 December 2017 | Venue TBC, Dubai, UAE
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Overview

KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Simply selecting standard measures from a long list of possible measures is not effective. Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. KPIs also help with analysis of the gap between actual and targeted performance, and with measurement of organizational effectiveness and operational efficiency. Operational measures, project measures, risk measures, and employee measures provide an early-warning system throughout an organization to help improve performance. Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively. KPIs focus employees' attention on what matters most to success, and allow for measurement of accomplishments.

Most people – whether executives, managers, strategy or performance professionals, or analysts – struggle to develop and manage KPIs or use performance information to make better decisions. This program helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement, align measures to strategy, and use measures to drive improvement to reach targets.

This program is designed for all sectors—business and industry, government and non-profit—and provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develop their skills through a series of practical application exercises. Delegates are taught how to use several tools, including the logic model and cause and effect, that are used by organizations around the world. Delegates are also taught how to understand and articulate desired results, determine what to measure, set targets and thresholds, develop composite measures using lower level performance measures, measure outcomes, outputs, processes, and inputs, and produce visually appealing reports and dashboards that better inform decision making throughout an organization.

This course is designed to help delegates understand the fundamentals of performance management, then successfully develop, deploy, and manage meaningful KPIs for strategic, operational, or program management.

تنطوي قاعدة تطوير قياس الأداء ومؤشر الأداء الرئيسي على توضيح ما تسعى المنظمة إلى تحقيقه ومن ثم تحديد مؤشرات النجاح الأكثر وضوحاً وفائدةً. ولكن انتقاء الإجراءات القياسية ببساطة من قائمة طويلة من الإجراءات الممكنة ليس أمراً فعالاً. إذ تعّد مقاييس الأداء، أو مؤشرات الأداء الرئيسية، جزءاً أساسياً من أي نظام إداري استراتيجي، كونها حاسمة في تقييم فعالية تنفيذ الاستراتيجية. كما تساعد مؤشرات الأداء الرئيسية في تحليل الفجوة بين الأداء الفعلي والمستهدف، وفي قياس الفعالية التنظيمية والكفاءة التشغيلية. وتساهم الإجراءات التنفيذية، وإجراءات المشروع، وإجراءات المخاطر، وإجراءات الموظفين في توفير نظام الإنذار المبكر في جميع أقسام الشركة للمساعدة على تحسين الأداء. كما توفر مؤشرات الأداء الرئيسية معلومات عن  تطبيق الاستراتيجيات وجدولة البرامج والمشاريع والخدمات وموافقتها مع الموازنة وتسليمها بشكل فعال. بمعنى آخر، تركّز هذه المؤشرات اهتمام الموظفين على النجاح، وتسمح بقياس الإنجازات.

يسعى معظم الأشخاص - سواء التنفيذيين أو المدراء أو أخصائيي الاستراتيجية أو الأداء ، أو المحللين - إلى تطوير وإدارة مؤشرات الأداء الرئيسية أو استخدام المعلومات المتعلقة بالأداء بغية اتخاذ قرارات أفضل. وسوف يساعد هذا البرنامج المشاركين الساعين لإيجاد مؤشرات الأداء الرئيسية الهادفة، على قياس الأداء، ومواءمة التدابير للاستراتيجية، واستخدام تدابير لدفع التحسين نحو تحقيق الأهداف.

تم تصميم هذا البرنامج لكافة القطاعات - التجارية والصناعية والحكومية وغير الربحية، ويزوّد المشاركين بالأدوات العملية لتطوير مقاييس الأداء الاستراتيجي والتشغيلي الهادفة، ومن ثم تطوير مهاراتهم عبر سلسلة من التمارين التطبيقية العملية. وسوف يتم تدريب المشاركين على كيفية استخدام أدوات عدة، بما في ذلك النموذج والسبب والحاصل المنطقي، التي تستخدمها الشركات في جميع أنحاء العالم. كما وسيتم تدريبهم على كيفية فهم وتوضيح النتائج المرجوة، وتحديد ما ينبغي قياسه، ووضع الأهداف والحدود، ووضع التدابير المركبة باستخدام مقاييس الأداء بمستوى أقل، وقياس النتائج، والمخرجات، والعمليات، والمدخلات، وإصدار تقارير ولوحات بيانات مُلفتة تساعد بشكل أفضل على اتخاذ القرارات في كافة إدارات الشركة.

تم تصميم هذا البرنامج أيضًا لمساعدة المشاركين فيه على فهم أساسيات إدارة الأداء، ومن ثم تطوير وتوزيع وإدارة مؤشرات الأداء الرئيسية بنجاح لإدارة استراتيجية وتشغيلية.

Content
  • KPI Development Overview
  • Performance Measurement
  • KPI Application And Developing Measures
  • KPI Advanced Topics And Delegate Presentations
  • لمحة عامة عن تطوير مؤشرات الأداء الرئيسية KPI
  • قياس الأداء
  • تطبيق مؤشرات الأداء الرئيسية وتطوير الإجراءات
  • المواضيع الحديثة المتعلقة بمؤشرات الأداء الرئيسية وعروض المشاركين
Who Should Attend

This course is recommended for:

  • Teams or individuals with performance measurement/ management responsibility
  • Senior managers or leaders who are establishing, leading, and managing performance management and/or measurement programs and systems
  • Managers, planners and analysts who are part of a strategic planning and management team and are seeking the best practical ideas for improving organizational performance
  • Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management portfolio management or other measurement systems
  • Managers, planners, or analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements
  • Budget analysts who need performance information to formulate budgets and evaluate programs
  • يوصى بهذه الدورة للفرق والأفراد المسؤولين عن قياس الأداء
  • كبار المدراء أو القياديين الذين يؤسسون ويقودون أو يديرون إدارة الأداء و/أو مدراء الأنظمة والبرامج.
  • المخططين والمحللين الذين يشكلون جزءًا من التخطيط الإستراتيجي والفريق الإداري ويسعون إلى الحصول على أفضل الأفكار العملية لتحسين أداء شركاتهم.
  • الموظفين الذين تم تكليفهم بتخطيط وتطوير لوحات التحكم ومؤشرات الأداء الرئيسية المتعلقة ببطاقة الأداء المتوازن والعمليات التجارية وبرنامج إدارة المحافظ وإدارة المشاريع أو أنظمة قياس أخرى.
  • المدراء والمخططين أو المحللين الذين يشاركون في تحديد مقاييس الأداء أو الإمتثال للرقابة ولمتطلبات الإبلاغ الأخرى
  • محللي الموازنة الذين يحتاجون إلى معلومات عن الأداء لصياغة الموازنات وتقييم البرامج.
Benefits Of Attending
  • Learn best practice techniques to more effectively and efficiently develop, deploy and manage KPIs as part of a strategic management system
  • Understand important business drivers that ensure a successful performance measurement system implementation
  • Contribute to organizational success by measuring what matters most
  • Apply what you have learned to your own organization's performance measurement architecture
  • تعلم تقنيات أفضل الممارسات لتطوير أكثر فعالية وإدارة مؤشرات الأداء الرئيسية كجزء من نظام إدارة الإستراتيجية.
  • فهم أهمية العوامل المحركة للأعمال التي تتضمن تطبيقًا ناجحًا لنظام قياس الأداء.
  • المساهمة في النجاح التنظيمي من خلال قياس ما هو أكثر أهمية.
  • تطبيق المواد المكتسبة من خلال هذه الدورة في هندسة قياس أداء الشركات.
In Association With

Certification Partners

Certifications are offered through BSI and The George Washington University College of Professional Studies (GWUCoPS).

Strategy Management Group (SMG), in association with the GWUCoPS developed the KPI Professional Certification program as a comprehensive program for leaders, managers, or analysts who want to learn how to build, deploy, and sustain KPIs in order to improve organizational strategic or operational performance.

Course Director

    Alan Fell
    Director, Alan Fell Consultancy Ltd., UK
    Senior Consultant, Balanced Scorecard Institute, USA

    Alan Fell is a UK-based and internationally recognised and respected specialist in the subject of Strategy Management. He brings a special focus on both the development and usage of the Balanced Scorecard (the Number One strategy management tool) and the challenges of successfully implementing the chosen strategy of the organisation.

    After a successful career at senior executive level with a major UK bank, Alan has operated as an independent management consultant and trainer for the last 19 years, helping organisations and individual training delegates to improve their strategy management capabilities. During this period, he ran well over 300 training programmes/workshops, the majority in association with Informa Middle East – with whom he operates exclusively across the GCC.

    During this 19-year period, Alan has focused upon both the Middle East and SE Asia markets, with 70% of his work related across the GCC and encompassing a wide range of industry sectors. He has extensive experience in consulting, at executive levels, with organisations as they address the challenges of successful strategy management.

    He is a Senior Associate of the Balanced Scorecard Institute (www.balancedscorecard.org) and runs many public training and in-house engagements across the GCC, in partnership with Informa. He is also a member of the Beyond Budgeting Round Table (www.bbrt.org) bringing a fresh approach to the challenges of executive management philosophy.

    Alan has chaired many of Informa's conferences on Strategy/ Balanced Scorecard, and has frequently been Chairman for Drs. Kaplan and Norton during their highlight visits to the GCC.



Venue and Accommodation

    Grand Hyatt Doha

    Doha, Qatar


    Grand Hyatt Doha

    Celebrate unparalleled luxury in Qatar at Grand Hyatt Doha. Our 5-Star hotel in Doha is within convenient reach of Hamad International Airport, and steps away from the city's financial and commercial centre.

    Being one of the most sought-after hotels in Doha and located on the shoreline of the new West Bay Lagoon district, Grand Hyatt Doha features balconies or terraces in most of its luxury suites & rooms showcasing breath-taking views of the Arabian Gulf.

    Our 5 star hotel offers extensive meeting and banquet facilities, a full-service business centre, the renowned Jaula Spa, a 400-metre private beach and indoor & outdoor pools.


    Grand Hyatt Doha
    P.O Box 24010
    Doha, Qatar, State of Qatar

    Tel +974 4448 1234

    www.hyatt.com/Grand-Hyatt-Doha

    Accommodation

    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com


    Dubai, UAE

    Dubai, United Arab Emirates

    Dubai is a luxurious city destination offering a contrast of east meets west, where the traditional and modern blend in harmony. Dubai is one of seven emirates that belong to the United Arab Emirates located in the Middle East.

    Some fast facts about Dubai, UAE

    • About 80 airlines land daily at the Dubai International Airport.
    • English is spoken quite fluently even though Arabic is the official language
    • Dubai has the largest free trade zone in the Middle East
    • The currency used is UAE Dirham which is pegged to the US Dollar
    • The time zone is GMT +4
    • Friday most businesses stay closed as it is the day of Friday prayers (Jumu'ah)
    • In 2016 Ramadan will take place in June

Course Fees
7 – 11 May 2017 Course Fee Before
26 February 2017
Course Fee Before
2 April 2017
Final Fee
Both Courses
(BC6678)
US$ 4,495 US$ 4,995 US$ 5,495
KPI Professional (KPI-P) Certification Part 1 US$ 2,995 US$ 3,495 US$ 3,995
KPI Professional (KPI-P) Certification Part 2 US$ 2,495 US$ 2,795 US$ 2,995
30 July – 3 August 2017 Course Fee Before
21 May 2017
Course Fee Before
25 June 2017
Final Fee
Both Courses
(BC6768)
US$ 4,495 US$ 4,995 US$ 5,495
KPI Professional (KPI-P) Certification Part 1 US$ 2,995 US$ 3,495 US$ 3,995
KPI Professional (KPI-P) Certification Part 2 US$ 2,495 US$ 2,795 US$ 2,995
1 – 5 October 2017 Course Fee Before
23 July 2017
Course Fee Before
27 August 2017
Final Fee
Both Courses
(BC6811)
US$ 4,495 US$ 4,995 US$ 5,495
KPI Professional (KPI-P) Certification Part 1 US$ 2,995 US$ 3,495 US$ 3,995
KPI Professional (KPI-P) Certification Part 2 US$ 2,495 US$ 2,795 US$ 2,995
10 – 14 December 2017 Course Fee Before
1 October 2017
Course Fee Before
5 November 2017
Final Fee
Both Courses
(BC6912)
US$ 4,495 US$ 4,995 US$ 5,495
KPI Professional (KPI-P) Certification Part 1 US$ 2,995 US$ 3,495 US$ 3,995
KPI Professional (KPI-P) Certification Part 2 US$ 2,495 US$ 2,795 US$ 2,995

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an Informa/GW Certificate of Completion.

*

Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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