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Certificate in HR Administration
شهادة في إدارة الموارد البشرية
Develop Skills And Techniques To Ensure The Smooth Running Of HR’s Administrative Processes
30 July – 2 August 2017
Kempinski Hotel, Mall of the Emirates, Dubai, UAE
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HR administrators often function as the first point of contact for employee enquiries and requests. This course provides a ‘best practice’ approach to the key administrative activities and on the practical application of key HR administrative activities. The course leader will provide you with the insight, knowledge and skills to manage potentially sensitive issues and situations with tact, discretion and confidence.

Gain an overall understanding of human resources as it relates to an organisation’s goals and strategic objectives. You will examine the issues of human resources management and its various functions, activities and processes.

غالبًا ما تشكل إدارة الموارد البشرية نقطة الإتصال الأولى مع الموظفين الذين يقصدون الإستفسار أو تقديم الطلبات.
يتناول هذا البرنامج أفضل الممارسات والأنشطة الإدارية الرئيسية والتطبيق العملي لأنشطة إدارة الموارد البشرية الرئيسية.
سوف يقوم مقدم الدورة بتوفير الرؤية والمعرفة والمهارات المطلوبة لإدارة القضايا والحالات التي يمكن أن تكون حساسة بحنكة وحكمة وثقة.

كما سيكتسب المشاركون في هذه الدورة فهمًا شاملًا للموارد البشرية من حيث صلتها بالأهداف الإستراتيجية للشركة. سوف يقوم المشاركون بدرس قضايا إدارة الموارد البشرية ومختلف وظائفها وأنشطتها وعملياتها.

  • The Role Of HR Administration In Your Organisation
  • Bringing Creativity To The HR Administration Role
  • Advantages And Disadvantages Of HR Systems
  • Developing A "Can Do" Attitude For Your Customers
  • The Stages Of Recruitment And Record Keeping
  • Stage One: Why Should Anyone Want To Work For Your Organisation?
  • Stage Two: Job Analysis
  • Stage Three: Things To Do Before And During The Interview
  • Stage Four: Interviewing Skills
  • Stage Five: Record Keeping For Recruitment
  • Orientation, Training And Performance Appraisal
  • Carrying Out Training Administration
  • Developing Training Databases And Building A Resource Library
  • Performance Appraisal
  • General Record Keeping
  • Developing Interpersonal And Communication Skills
  • Effective Face-To-Face Communication
  • Developing Interpersonal Communication Skills In HR
  • How To Use Feedback To Create Awareness And Growth
  • Emotional Intelligence (EI) And How To Use It To Give A Great Service – Questionnaire
  • The Power Of Positive Thinking
  • دور إدارة الموارد البشرية في مؤسساتكم
  • الإبداع في دورة إدارة الموارد البشرية
  • مزايا وعيوب أنظمة الموارد البشرية
  • تطوير المواقف الإيجابية تجاه العملاء
  • مراحل التوظيف
  • حفظ السجلات
  • تتبع السجلات الرئيسية الداخلية للموارد البشرية
  • التوجيه
  • إجراء إدارة التدريب
  • تقييم الأداء
  • تطوير مهارات التواصل والتعامل مع الآخرين
  • الذكاء العاطفي وكيفية استخدامه لتقديم خدمة أفضل
Who Should Attend

This course is especially designed and developed for HR professionals requiring specialised knowledge and skills. The course is intended for individuals who are either new or have little experience in HR, but have a keen interest in developing a career in the human resources profession. HR Administrators and Assistants will certainly benefit from attending the course.

تم تصميم وتطوير هذه الدورة للخبراء في مجال الموارد البشرية الذين يتطلبون معرفة ومهارات متخصصة. كما وتستهدف الموظفين الجدد في مجال الموارد البشرية أو الذين يتمتعون بخبرة متواضعة في هذا المجال ولكن يودون تطوير وظيفتهم.
يمكن لمدراء الموارد البشرية ومساعديهم أن يستفيدوا من هذه الدورة أيضًا.

Benefits Of Attending
  • Deliver a high level of service to both the operational HR team and the wider business
  • Design and implement effective HR procedures and administrative systems to support business needs and deliver business results
  • Provide administrative support concerning employee matters, ensuring alignment with company values and goals
  • Produce all employment related processes including recruitment, selection, training, sickness etc.
  • Develop your interpersonal communication skills so that you can successfully deal with difficult situations
  • تقديم مستوى عال من الخدمة إلى فريق الموارد البشرية التشغيلي وتحسين العمل وتأمين دعم إداري فيما يتعلق بقضايا الموظفين وضمان التوافق بين قيم الشركة وأهدافها.
  • تصميم وتنفيذ إجراءات الموارد البشرية الفعالة والأنظمة الإدارية لدعم احتياجات العمل وتقديم النتائج.
  • تطوير مهارات الإتصال للتمكن من مواجهة المواقف الصعبة بنجاح.
In Association With

    The George Washington University (GWU)

    The George Washington University School of Business is dedicated to excellence in its teaching and research about management within the United States and internationally. The school has a 75-year history of preparing men and women for leadership in both the private and public sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the US and around the world. For further information on George Washington University School of Business, please visit their website www.sbpm.gwu.edu

    As Informa Middle East's academic partner, GW reviews a selected range Informa business and finance certificate courses and programmes. Delegates successfully completing these courses receive an Informa/GW Certificate of Completion. GW is also our academic partner for TwentyEighty formerly ESI) courses.

Course Director

    Anne McDougall
    Innovate Through Training and Development, UK

    Anne McDougall is Director of Innovate Through Training and Development (ITTD), an international consultancy based in London and servicing clients from the private and public sector worldwide. In the Middle East, Anne works with organisations in Kuwait, Oman, UAE and Qatar. Working at all levels of organisations, she is able to increase motivation and encourage creativity and co-operation amongst multicultural teams. Anne has lectured, consulted and researched in the field of management for the last 15 years and her training course material, which she writes, has been accredited by the International Association of Business Communicators (IABC). Anne has a Masters Degree in Training and Development and she is also a professionally qualified voice and speech consultant. Her presentations have style and humour which involve and stimulate delegates throughout her workshops. Anne’s current areas of interest focus on improving the performance of managers through employee engagement.

Venue and Accommodation

    Kempinski Hotel, Mall of the Emirates

    Dubai, United Arab Emirates

    Kempinski Hotel Mall of the Emirates

    Celebrate the 10 year anniversary of Kempinski Hotel Mall of the Emirates which is connected to the award winning Mall of the Emirates, retailing 560 prestigious brands, a 24 screen multiplex cinema and the region's largest indoor ski slope and snow park.

    With 393 rooms and suites, including 20 stunning Aspen Chalets, we boast some of the most unique and modern accommodations. All rooms are well equipped with the state of the art technology for your comfort.

    A destination guaranteed to create memorable moments for business or leisure travelers; we welcome you to a five star luxury retreat.

    Kempinski Hotel Mall of the Emirates Dubai
    Sheikh Zayed Road, Al Barsha
    P.O. Box 120679
    Dubai, United Arab Emirates

    Tel +971 4 341 0000
    Fax +971 4 341 2327



    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com


    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

Course Fees
Date Course Fee Before
21 May 2017
Course Fee Before
25 June 2017
Final Fee
30 July – 2 August 2017
US$ 3,995 US$ 4,495 US$ 4,995
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and pass the final day examination will receive an Informa/GW Certificate of Completion.


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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