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ILM Endorsed Customer Service Manager - Informa Middle East
ILM Endorsed Customer Service Manager Training Course | Marketing, Sales & Communications Training Course

Home / Training / Marketing, Sales & Communications / ILM Endorsed Customer Service Manager

ILM Endorsed Customer Service Manager

16 December - 20 December 2018
Kempinski Hotel, Mall of the Emirates, Dubai, UAE

Level: Essential

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Course Director

Jacqueline Klauer

Jacqueline Klauer

Managing Director
FUTURE LINK Consulting Pty. Limited

Course Schedule
  • 16 Dec 2018 Dubai


This course will address the process of designing and implementing a customer service system as a major competitive tool. Each day will concentrate on the provision of customer service from the individual, the company and a global perspective. It deals with determining the service expectations of different customer groups and developing a service strategy around their needs. It will address the importance of client relationships, how to write standards and how to develop top quality customer service teams.

Course Details

Start Date: 16 Dec 2018

Duration: 5 Days

Location: Dubai

Price: USD 4495