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Transforming your IT Division - Informa Middle East
Transforming your IT Division Training Course | Information Technology Training Course

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Transforming your IT Division

Course Director

Fred Van Leeuwen

Fred Van Leeuwen


Course Schedule
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In today’s business climate, companies are striving for Business Excellence and even Customer Excellence. This means that your IT service has to support, and often even fuel, the required transformations of the business.

Unfortunately in practice, with a confusing array of IT best practices and frameworks, limited progress has been made in improving the contribution of IT services and their business alignment. Timeliness, fit- for-purpose, cost efficiency and transparency are still less than they should be.

Business managers are usually not too satisfied about IT performance or about IT transparency. Too often, this leads to adverse reactions such as improperly managed outsourcing actions. These may seem to reduce cost and improve delivery at first sight, but can easily worsen the situation, e.g. damage business flexibility and time to market, while only delivering sub-optimal cost benefits. Today’s businesses require a more practical, more effective and more aligned IT-improvement. IT itself needs to transform!

This course offers a proven approach by replacing the traditional IT process views by a new paradigm. You will be able to achieve a drastic re-alignment of your IT operations and the business will start to appreciate IT as a strategic partner, instead of just a support and a cost.

This Training Is About:

  • Analysing your current position vis-à-vis your internal clients
  • Analysing your current processes, throughout the complete
  • Information Value Chain (including IT governance, IT demand, IT supply)
  • Collecting the most relevant facts on your performance
  • Defining improvement requirements, with maximum effect
  • Selecting best practices, from the confusingly available variety: COBIT, ITIL, PMP, Prince2, CMMi, SCRUM, etc.
  • Planning practical, structural improvements
  • Achieving quick wins, for immediate improvement of your relation with the business
  • Influencing your internal clients (and your boss) to take up their own role in creating value-add

Who Should Attend

  • CFOs, CIOs and IT Directors, IT Strategists and IT Governance Consultants
  • Newly appointed CIO’s and IT Managers
  • Managers of IT Relationship Management, Managers of Service Management, Change Managers and Programme Managers of IT Improvement Programmes

Benefits of Attending

  • Reposition your IT department by improving its impact on, and appreciation by, the business
  • Organise effective IT relationship management and expectation management, rapidly improving relations with the business
  • Measure the quality/cost ratio of your IT services and improve it
  • Understand and apply all relevant improvement concepts from both IT industry and management sciences, such as COBIT 5, ITIL 3, core competencies and lean
  • Understand what it takes for real IT leadership
  • Propagate a self-steering IT organisation, to allow you more time devoted to strategy development

Course Details

Start Date: TBA

Duration: TBA

Location: TBA