IHLM Certificate in Healthcare Operations Management is part of the Knowledge & Networking Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.
IHLM Certificate in Healthcare Operations Management
شهادة IHLM في إدارة عمليات الرعاية الصحية
Transforming Healthcare Systems, Processes and Projects
22 – 26 October 2017
Kempinski Hotel, Mall of the Emirates, Dubai, UAE
Call Me Back
Overview

Excessive waiting times, lack of coordination among different departments, duplicate entry of personal information in multiple forms, unfriendly and poorly designed facilities and a general lack of customer service are attributes often observed in healthcare organisations. While outcome data suggests that the quality of clinical care is improving for most types of treatment, the quality of patients’ actual experiences of healthcare environments has not kept pace.

Choosing the most effective treatment is therefore not always the most important healthcare decision. Equally challenging can be decisions about how to bring together caregivers and the resources they need in the right way so that the right care can be delivered at the right place, and the right time, every time. Doing this properly is the work of healthcare operations management.

Excellent operations management skills are vital for providing safe, effective, efficient, affordable care. This certified IHLM course will guide you through the principles of modern operations management and show you how to apply contemporary techniques, such as ‘Lean Thinking’, to deliver true operations excellence in your healthcare setting.

غالباً ما تتسم مؤسسات الرعاية الصحية بأوقات الانتظار الطويلة، وعدم التنسيق بين الإدارات المختلفة، وتكرار إدخال المعلومات الشخصية في أشكال متعددة، وبالمرافق المصممة بشكل غير ملائم وسيء، وبالنقص العام في خدمة العملاء. وفي حين تشير المعطيات إلى تحسّن نوعية الرعاية الطبية والصحية لمعظم أنواع العلاجات، لا تواكب نوعية الخبرات الفعلية للمرضى في بيئات الرعاية الصحية هذا التحسن.

بالتالي فإن اختيار العلاج الأكثر فعالية لا يكون دائماً أهم قرار للرعاية الصحية. وقد تشكّل القرارات حول كيفية الجمع بين مقدمي الرعاية والموارد اللازمة والطريق الصحيح تحدياً متساوياً لتقديم الرعاية المناسبة في المكان المناسب، والوقت المناسب الأمر الذي يقع ضمن مسؤوليات إدارة عمليات الرعاية الصحية.

وتعتبر مهارات إدارة العمليات الممتازة ضرورية لتوفير الرعاية الآمنة والفعالة بأسعار معقولة. ستعمل دورة IHLM المعتمدة على توجيهكم من خلال مبادئ إدارة العمليات الحديثة وإظهار كيفية تطبيق التقنيات المعاصرة، مثل "التفكير المرن"، للتميز الفعلي في الرعاية الصحية.

Content
  • Module 1: Principles At The Heart Of Practice
  • Module 2: Diagnosing Operations Management Problems
  • Module 3: Managing Healthcare Projects
  • Module 4: Interventions That Work
  • Module 5: Enhancing Healthcare Operations
  • الوحدة الأولى: المبادئ
  • الوحدة الثانية: تشخيص مشاكل إدارة العمليات
  • الوحدة الثالثة: إدارة مشاريع الرعاية الصحية
  • الوحدة الرابعة: التدخلات التي تؤدي إلى نتيجة
  • الوحدة الخامسة: تحسين عمليات الرعاية الصحية
Who Should Attend

This is a highly practical and interactive course that will benefit everyone involved in day-to-day operational management in a healthcare organisation. It covers what are truly essential skills and will be particularly relevant for:

  • All hospital and healthcare managers
  • All administrative and operations staff
  • Chairs and heads of departments
  • Nurse supervisors and managers
  • All staff involved in patient admissions, appointments and registrations

Throughout the course there are allocated timeslots allowing ample opportunity for course members to practice the principles and techniques they are learning through interactive exercises and case studies.

سوف يستفيد من هذه الدورة العملية والتفاعلية كل من يشارك في الإدارة التنفيذية في مؤسسات الرعاية الصحية. وهي تتناول المهارات الأساسية وتتوجه خاصة إلى: 

  • جميع مدراء المستشفيات ومؤسسات الرعاية الصحية
  • جميع الموظفين الإداريين وموظفي العمليات
  • المدراء والمسؤولين عن الأقسام
  • الممرضين المشرفين والمدراء
  • جميع الموظفين المعنيين باستقبال المرضى ومواعيدهم وتسجيلهم

سوف يتمكن المشاركون خلال هذه الدورة من ممارسة المبادئ والتقنيات التي يتعلمونها من خلال التمارين التفاعلية ودراسات الحالة.

Benefits Of Attending
  • Discover the principles and techniques through which operations management excellence is achieved in healthcare organisations
  • Learn how to diagnose and solve operations management problems
  • Review best practice in healthcare project management
  • Practice strategies for improving patient flow and supply chains, matching capacity and demand, and controlling queues
  • Understand how to transform operations in clinics, wards and emergency departments
  • اكتشاف المبادئ والتقنيات التي يتم من خلالها تحقيق التميّز في إدارة عمليات مؤسسات الرعاية الصحية
  • تعلّم كيفية تشخيص وحل مشاكل إدارة العمليات
  • مراجعة أفضل الممارسات في إدارة مشاريع الرعاية الصحية
  • ممارسة استراتيجيات تحسين تدفق المرضى وسلاسل التوريد ومطابقة القدرة والطلب والتحكم في القوائم.
  • فهم كيفية تحويل العمليات في العيادات وأجنحة الرعاية وأقسام الطوارئ.
In Association With

    IHLM

    Based in Oxford, and with schools in both Singapore and Dubai, IHLM offer a comprehensive portfolio of inspiring programmes and empowering professional qualifications in healthcare leadership and management.

    Our broad range of open enrolment, diploma and customised programmes – delivered face-to-face and online – enable healthcare staff and executives to maximise their personal impact and transform the performance of their team, service or organisation.

    The IHLM experience is both stimulating and challenging – immersing participants in varied and interactive learning activities that combine cutting-edge theory with practical solutions. Whether you work in the boardroom or at the bedside, there is an IHLM programme that will help you achieve your ambitions.


Venue and Accommodation

    Kempinski Hotel, Mall of the Emirates

    Dubai, United Arab Emirates


    Kempinski Hotel Mall of the Emirates

    Celebrate the 10 year anniversary of Kempinski Hotel Mall of the Emirates which is connected to the award winning Mall of the Emirates, retailing 560 prestigious brands, a 24 screen multiplex cinema and the region's largest indoor ski slope and snow park.

    With 393 rooms and suites, including 20 stunning Aspen Chalets, we boast some of the most unique and modern accommodations. All rooms are well equipped with the state of the art technology for your comfort.

    A destination guaranteed to create memorable moments for business or leisure travelers; we welcome you to a five star luxury retreat.


    Kempinski Hotel Mall of the Emirates Dubai
    Sheikh Zayed Road, Al Barsha
    P.O. Box 120679
    Dubai, United Arab Emirates

    Tel +971 4 341 0000
    Fax +971 4 341 2327

    https://www.kempinski.com/en/dubai/mall-of-the-emirates

    Accommodation

    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com


    VISAS

    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.


Course Fees
Date Course Fee Before
21 August 2017
Course Fee Before
11 September 2017
Final Course Fee
22 – 26 October 2017
(BC6749)
US$ 4,495 US$ 4,995 US$ 5,495
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

*

Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

You Might Want To Check These Related Events
Copyright © 2016. KNect365, All rights reserved