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Certificate In Operations Management
شهادة في إدارة العمليات
Successfully translate organisational goals into operational performance objectives
10 – 14 December 2017 | Dusit Thani Hotel, Dubai, UAE
25 February – 1 March 2018 | Dusit Thani Hotel, Dubai, UAE
29 April – 3 May 2018 | Venue TBC, Dubai,UAE
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Watch Alan Power on Certificate In Operations Management

Watch Allan Power on Certificate In Operations Management | Training Course in Dubai
Listen to Alan Power on Develop And Establish A Business Improvement Strategy – Your Implementation Plan

"Excellent knowledge base which provided relevant and interesting scenarios to support the theory. Excellent and confident delivery of the course. Alan's way of transferring the knowledge will for sure leave a pocket of knowledge in my skill set I can draw upon as requested. The course was superb, undoubtedly made better by Alan's delivery. I can say it was the best course I have attended outside of normal work related professional courses."

Glen Travis Jones
Operations Manager
Gulf Marine Services, UAE

"It is obvious that Alan has worked in Operations for a long time. He can demonstrate expert knowledge in this field. The course contained various aspects that can be implemented in our organisation."

Mohammad Masouds
Operations Manager
Qatar District Cooling Co, Qatar

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Operations management is an area of business concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).

تركز هذه الدورة على المهارات الاستراتيجية والتكتيكية اللازمة لإنشاء العمليات الاستراتيجية بهدف إدارة العمليات بشكل فعال. سوف يتعلم المشتركون كيفية استخدام النهج الحديث لتحسين العمليات وترجمة الأهداف التنظيمية إلى أهداف للأداء التشغيلي.

  • Operations Management
  • The Strategic Role Of Operations Management
  • The Human Side Of Operations Management
  • Job Design And Work Organisation
  • Quality Planning And Control
  • Operations Improvement
  • Strategic Quality Management
  • Lean Operations
  • Just In Time (JIT)
  • Jidoka
  • Capacity Planning And Control
  • Inventory Planning And Control
  • Supply Chain Planning And Control
  • إدارة العمليات
  • الدور الاستراتيجي لإدارة العمليات
  • التخطيط والتدفق
  • التصميم الوظيفي وتنظيم العمل
  • طبيعة التخطيط والمراقبة
  • القدرة على التخطيط والمراقبة
  • التخطيط ومراقبة المخزون
  • التخطيط ومراقبة سلسلة التوريد
  • انسيابية العمليات
  •  نظام الانتاج في الوقت المحدد(jit)
  • التخطيط ومراقبة الجودة
  • تحسين العمليات
  • إدارة جودة الاستراتيجية
Who Should Attend

This course is not only for Operations Managers or Factory Managers who run operations; all managers in all sectors run some form of operation. For example:

  • Managers in Finance Departments responsible for invoice processing and other financial transactions
  • HR Managers involved in the recruitment process and if applicable, for the management of processes
  • This course is also designed for senior managers, middle managers, first line managers and supervisors in all sectors of the economy

تم تطوير هذه الدورة خصيصًا للمدراء ومساعدي المدراء والمشرفين وقادة الفرق، والمنسقين والضباط المسؤولين عن: العمليات، المشتريات، سلسلة التوريد والخدمات اللوجستية والإنتاج والتصنيع والتخزين والجرد، والجودة، البحث والتطوير، تحسين الأعمال التجارية وتحسين العمليات، والمصانع، والمرافق، والتطبيقات، والأداء.

Benefits Of Attending
  • Explain the purpose of operations management and how to align operations management strategies with the organisation's strategy (Operational Excellence)
  • Outline the approach for aligning the operation to meet the needs and expectations of the customer, both internal and external (Service Excellence)
  • Demonstrate an ability to use a number of tools and techniques to improve the performance of key business processes (Process Excellence)
  • Describe a number of approaches to improve the effectiveness of the human resource (Performance Excellence)
  • Outline alternative organisational structures to deliver improved customer service while delivering greater efficiencies (Organisational Excellence)
  • ترجمة أهداف الشركة إلى أهداف الأداء التشغيلي المتعلقة بالجودة والسرعة والإعتمادية والمرونة والتكلفة من خلال وضع استراتيجية تشغيلية صلبة
  • استخدام الموارد بفعالية من خلال توظيف أنشطة التخطيط الفعال والرقابة
  • تحسين العمليات استراتيجيًا من خلال اعتماد نهجًا أكثر حداثة مثل المرونة و نظام الانتاج في الوقت المحدد (jit) ومعايير سيغما (Six Sigma )
Course Director

    Alan Power
    Managing Director
    Mpower (UK) Ltd., UK

    Alan Power first entered operations management in 1989 when he was invited to set up a new, centralised mortgage operation for the UK's TSB Bank. Alan had previously been Director of HR and Quality for Mortgage Express Ltd, where he had launched a successful quality management programme. It was the success of this programme that directly led to his appointment as General Manager of the new operating company, TSB Homeloans. The new company was set up with a strong focus on operational excellence, using tools and techniques that would today be recognised as Lean Thinking and Six Sigma and the approaches collectively known as Business Excellence. In 1996 the TSB Homeloans won the Scottish Quality Award for Business Excellence, an award based on the EFQM Excellence Model.

    In 1997 the newly formed Lloyds TSB Group adopted the EFQM Model as a strategic business improvement tool and Alan headed up the division that launched the approach across some 40 business units. The biggest, potential impact of Quality Management was expected to be realised in the Group's Operations Division where Alan transferred in 2001to head up a team of change agents responsible for delivering operational excellence in cards, insurance and mortgage operations.

    In 2003 Alan left Lloyds TSB to set up his own consultancy specialising in operations management, business excellence, Lean Thinking, Six Sigma and customer service.

    Alan has been a visiting tutor at the University of Warwick (UK) where he lectured on operations management on a senior management MBA programme and at the University of Leicester (UK) where he lectured on Quality Management to students studying for a Masters degree in Quality Management.

    Alan Power's courses have been accredited to award CPD (Continued Professional Development) credits by the CPD Standards Office; for further information, see www.cpdstandards.com

Venue and Accommodation

    Dusit Thani Hotel

    Dubai, United Arab Emirates

    Dusit Thani Dubai

    Dusit Thani Dubai is an iconic 5-star luxury hotel that captures the essence of Thailand in the vibrant centre of this cosmopolitan city, the jewel of the UAE.

    The hotel is strategically located just five minutes from Dubai's main business hub, within walking distance from the nearest metro station and just 15 minutes from the airport. In addition, the world's tallest building, the Burj Khalifa, and the world's largest shopping mall, The Dubai Mall, are just a short walk from Dusit Thani.

    Dusit Thani Dubai
    133, Sheikh Zayed Road
    P.O. Box 23335 Dubai
    Dubai, United Arab Emirates

    Tel +971 (4) 343 3333
    Fax +971 (4) 343 4222



    Special delegate rates have been negotiated at selected hotels and we highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required assistance on:

    T:+971-4-407 2693
    F:+971-4-407 2517
    E: hospitality@informa.com


    Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

Course Fees
Date Course Fee Before
1 October 2017
Course Fee Before
5 November 2017
Final Fee
10 – 14 December 2017
US$ 4,495 US$ 4,995 US$ 5,495
Date Course Fee Before
17 December 2017
Course Fee Before
21 January 2018
Final Fee
25 Febraury – 1 March 2018
US$ 4,495 US$ 4,995 US$ 5,495
Date Course Fee Before
18 February 2018
Course Fee Before
25 March 2018
Final Fee
29 April – 3 May 2018
US$ 4,495 US$ 4,995 US$ 5,495
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an Informa Certificate of Completion.

Pricing excludes 5% VAT, where applicable


Book and pay full fee for two colleagues and the third attends for FREE

  • Not applicable in conjunction with corporate discounts
  • Payment to be settled before start of the course to avail the offer
  • This offer is not applicable on Early Bird Prices

For more information, email Andy Watts on a.watts@informa.com

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