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Certificate in Operations Management - Informa Middle East
Certificate in Operations Management Training Course | Business Operations Training Course

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Certificate in Operations Management

29 April - 03 May 2018
Dusit Thani Hotel, Dubai, UAE

Level: Intermediate

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Course Director

Alan Power

Alan Power

Managing Director
Mpower (UK) Ltd., UK

Course Schedule
  • 29 Apr 2018 Dubai
  • 23 Sep 2018 Dubai
  • 09 Dec 2018 Dubai


Operations management is an area of business concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).

Who Should Attend

This course is not only for Operations Managers or Factory Managers who run operations; all managers in all sectors run some form of operation. For example:

  • Managers in Finance Departments responsible for invoice processing and other financial transactions
  • HR Managers involved in the recruitment process and if applicable, for the management of processes
  • This course is also designed for senior managers, middle managers, first line managers and supervisors in all sectors of the economy

Benefits of Attending

  • Explain the purpose of operations management and how to align operations management strategies with the organisation's strategy (Operational Excellence)
  • Outline the approach for aligning the operation to meet the needs and expectations of the customer, both internal and external (Service Excellence)
  • Demonstrate an ability to use a number of tools and techniques to improve the performance of key business processes (Process Excellence)
  • Describe a number of approaches to improve the effectiveness of the human resource (Performance Excellence)
  • Outline alternative organisational structures to deliver improved customer service while delivering greater efficiencies (Organisational Excellence)

Course Details

Start Date: 29 Apr 2018

Duration: 5 Days

Location: Dubai